Simba Matelas 

My mattress arrived in perfect condition and is extremely comfortable. I am very happy with my purchase.

I write for a third time to elicit a sensible response from the company. I made repeated orders on the website using a fully-functioning Amex. As background, the card had space that was equivalent to approximately ten times the order value, the transaction amount was further checked on Amex site to show capacity, the card is used without issue on a raft of French websites that ask for the same data points (simple and advanced security, eg Amazon), without being gauche the card is used on much larger remote transactions (eg one bed I purchased remotely the week before cost seventeen times the value of my Simba order) and on one occasion the order amount even showed up in pending transactions on the Amex site, so did get through.

Notwithstanding, the various orders, after having been accepted, were shortly thereafter declined, with the rather uninformative message in French below. I interacted with the site’s customer service via e-mail (no other way to do so), and they were not able to provide any further details, or assist to process the order in any other way.

Customer service is, unfortunately, very lacking, offering limited replies to queries and inaccurate (verging on deceptive) replies to my Trustpilot submissions. In the last response, they wrote “I can see our FR team have been in touch with you via email and explained the reasoning in full, if you have any further questions, please contact the team via bonjour simbamatelas.fr” Unfortunately, this is inaccurate, as the customer service team stated “votre commande n’a pas passé les contrôles effectués par notre service financier”, and, repeatedly, could not explain which control it had failed (see above my comments re the card). The e-mail address does not elicit any personalized response, and you will be left with the impression that the respondent either does not know the issue, or does not care to help a customer solve it.

My reason for writing is for the company, if it wishes to do what is right and genuinely offer customer service, to reach out to me and resolve my simple request to purchase on their site. I mean them no harm. Equally, I feel it is necessary to warn other customers of the paper-thin and automated nature of their customer service. Perhaps to be expected when the product is so cheap (as better customer service costs money), but still disappointing.

PS One interesting fact – prices have gone up since my various attempts. Will they honour my original orders?!? I have no evidence that the site is a “bait and switch”, equally I am a little surprised by their lack of basic procedures.

Excellent matelas! Grand confort!

Impeccable plus envie de sortir du lit le matin trop top se lit

Easy ordering online. Fast, free delivery. So easy to use, just carry the box to the room, use the special tool to remove the mattress from the vacuum bag and wait a few hours. Will never buy a conventional mattress again. Best nights sleep in years! Highly recommend.

Excellent cousin super adaptable selon votre ressenti. A adopter sans hésitation

Not good enough to be comfortable sleep
.

Super qualité expedition rapide et efficace.

Customer service is quick and responsive. I think the mattress is comfortable but I've been having some hip pain, so I don't know if it's related. They keep their promises.

I have to say if you are out looking for a mattress that is comfortable, good on your posture and affordable don't look further. Also the ease of the delivery just makes this a no brainer

Les taies d’ore Pas possible de m’adapter

Excellent, comfortable

Confortable on se lève le Matin sans aucun mal au dos j adore marlene

We live in France, the first arrived in less than 24 hours! liked it decided on one for the spare bed. trouble is english bed is 200x150 french bed 190x140. Our rep (Kezi) sorted the whole lot, sent a mattrass from england, and we got 15% discount!

Good job

confortable!