Simon The Beekeeper Reviews 884

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

ORDER #59107 Great website with clear navigation and excellent range of beekeeping equipment. Multiple product options available that can fit your beekeeping budget and offer very good value. C... See more

Rated 5 out of 5 stars

Great value, great service... what's not to like. Excellent response from Customer Service.. even when I found out I was the problem.. not them!!! Highly recommend.

Rated 5 out of 5 stars

Great products, at a really great price. After watching Simon’s video demonstration I was sold on which NUC was going to be best, and ordered one. Less than 48 hours and it was at my door, having been... See more

Rated 5 out of 5 stars

Bought 55 SN4 frames and foundation lured by the keen pricing but wary that cheapness often equates to poor quality. However, I was pleasantly surprised, the frames were perfect, and the wax foundatio... See more

Company details

  1. Hobby Store
  2. Children's Clothing Store
  3. Clothing Store

Written by the company

Simon The Beekeeper LTD provides cost effective beekeeping equipment. Our shop and head office is based in the East Midlands in England. Located between Leicester, Coventry and Birmingham. We have over 500 products available to purchase in store, online and we ship them worldwide. We offer free postage to all UK Mainland orders over £100. So if its beekeeping tools, clothing or hives that you need we can get them to you.


Contact info

4.2

Great

TrustScore 4 out of 5

884 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

Sadly..

Sadly... I found the website clunky, adding things to the basket without me realising, and being difficult when I wanted to delete them.
When I ordered something and paid online I got a message saying the payment had been refused, although it turned out it had not been. That worried me, and I got no personal reply to my queries about it.
In them I mentioned I had hoped to order gloves too asking whether it was too late. This was ignored, and I ended up making a 30 mile round trip to buy some elsewhere..

When the ordered goods arrived the plastic tube for a queen bee marker kit was already broken, and as I was flying out next day there was nothing I could do about it. Sigh.

October 27, 2022
Simon The Beekeeper logo

Reply from Simon The Beekeeper

Apologies, we are experiencing various issues with our website at the moment that our IT department are working to fix.

We received multiple emails dated the 25th October, after our office hours, to which we replied on the 26th October.

Looking at the emails, on your 2nd email you state 'Please disregard the second part of my message'. Our customer service department responded to the first part of your email regarding payment issues, and has assumed the second part of your query was regarding the request for gloves.
Once orders have been completed on the website, we are unable to amend the order, so we wouldn't have been able to add the gloves to the original order.
A replacement queen marker cage with plunger will be dispatched tomorrow to replace the damaged one.

Rated 5 out of 5 stars

Quick Despatch, Good Price, Expensive Delivery

Item ordered arrived quickly and was as described. My only complaint was the surcharge for delivery to my address in Argyll (neither Highlands nor Islands) - it arrived by Royal Mail and they have a national pricing strategy so it shouldn’t have cost any more to send it to me.

October 28, 2022
Rated 5 out of 5 stars

Value for money

I bought a batch of plastic honeycomb boxes and found the price with postage very reasonable.
Some beekeeping companies charge exorbitant prices for postage, so I am grateful for realistic pricing.
Thank you.

October 25, 2022
Rated 1 out of 5 stars

my first order …

I placed my first order with Simon the beekeeper not a small order but just to test who there going to use as courier and if they take full responsibility for their choice and any implications that may occurs ,like I say this is a test order because my list future list was touching £600 and my experience is dreadful obviously must be making thousands not interested in having bee business , my order never arrived was returned to Simon and still waiting for a full refund of £123, never got an answer why the delivery couldn’t be delivered stayed indoors two days back to back and cancelled deliver at the last second it’s not as if they didn’t have my phone number ,and as far as dropping it off at local drop off that was considered which is less than 50 meters from me ,but cancelled that also .

October 20, 2022
Unprompted review
Simon The Beekeeper logo

Reply from Simon The Beekeeper

*Update*
I have located your original emails regarding your order, and been able to track your order with DPD. I have sent you a full response to your email explaining why the order was delayed with DPD and will be feeding this back to our account manager. Apologies again for the delays with your order.

Sorry to hear has been an issue with the order. Once the order has left us we no longer have any control over where the courier chooses to leave the parcel, whether that be in a safe place, neighbour or at a local collection point. Without having your order details, I would be unable to comment on the specific reasons why your order has not arrived and why it was returned to us. Please can you contact us directly, so we can look into this further for you.

Rated 5 out of 5 stars

Pro Beesuit

Pro Beesuit
Just bought a pro beesuit and it’s amazing value for the price. Very comfortable to wear and comes with 2 hoods. Fantastic product at a great price. Thank You.

October 7, 2022
Unprompted review
Rated 5 out of 5 stars

Another good buying experience

As always, the quality of the items were top rate, but with the added bonus of being the cheapest I could find.
My order arrived with me just days after putting it in, well packaged, I was kept informed at each stage of its journey.

September 27, 2022

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