SIMP Services - Boiler Installation and Bathrooms Reviews 106

TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Steer clear, 1 star as the lowest i can give ! Left my house in a damaged state , promised to put right then stopped all communication, happy to supply videos, photos and correspondence from director... See more

Rated 5 out of 5 stars

Thank you Ralph, Phil, and brothers Jamie & Jordan for your advice and guidance and fitting of a new replacement combi boiler. Brilliant team who are all professionals, courteous and polite . Jamie &... See more

Rated 1 out of 5 stars

Have wasted soooo much time with this co. (now back trading as A&B. Renewables - they seem to have changed name so many times!!). They had all my details, sent a surveyor out who drilled lots of ho... See more

Rated 5 out of 5 stars

Boiler broke on Monday Surveyor attended Monday afternoon Engineer fitted Tuesday. No trying to sell us something we didn't need. Old boiler taken away too Kept fully informed by the office as to... See more

Company replied

Company details

  1. Heating Contractor
  2. Gas Installation Service
  3. Plumber

Written by the company

Boiler Installation, Boiler Repair, Plumbing and Bathroom Renovation experts If you are looking for a company that offers exceptional central heating and plumbing services, talk to us. We have extensive experience in offering quality plumbing and heating services at competitive prices. Whether you need a new boiler installation bathroom renovation or repairs for your central heating system, we are here for you. Simpsons Plumbing are a team of boiler, gas and heating experts, specialising in the service, repair and installation of boilers, heating systems, gas appliances and controls we are available to carry out work across County Durham, Tyne&Wear, Northumberland and Middlesbrough and Stockton


Contact info

3.3

Average

TrustScore 3.5 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

fantastic service

very happy with fitting and cost of my new boiler, very friendly and courteous staff, gas fitter arrived promptly and made sure everything was safe before he left, only downfall for me was not being able to pay by credit card as i didn’t have that much cash available

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

After calling Simp heating

After calling Simp heating, Ralph arranged & booked me in for a new boiler & It was installed within A couple of days, the lads who came, think they were brothers, did an excellent job, polite, clean, tidy, & took away all the rubbish, Would highly recommend, Thank you Ralph & the team. Kathleen

November 12, 2021
Unprompted review
Rated 5 out of 5 stars

Impressed is the word that sums up my…

Impressed is the word that sums up my dealings with Simp. From initially contacting for a quote they installed a new boiler within the week and they were totally professional throughout. Two engineers carried out the installation and I was very impressed with their work, they never stopped and even tidied up and removed all rubbish when they left.

October 17, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service provided by simp

Excellent service provided by simp. They were incredibly helpful and ensured I knew what was happening and when. They were not pushy and took the time to answer all my questions and provide neutral advice. The engineer turned up on time, and was incredibly hard working and provided good advice when an issue occurred. The issue was resolved quickly and the boiler fitter within the day. Thank-you simp, look forward to seeing you for my boiler services.

October 12, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant, fantastic and reliable! X

From the start to the end the process was brilliant. Ralph organised our date for fitting our new boiler which was aged and ready for new. We contacted Ralph on the Friday and by the Monday the engineer came out to asses and quote us for the job! Then on the Tuesday (the next day) the 2 lovely lads came and worked quickly and efficiently to get our new boiler fit! The heating is fantastic now and everything’s working perfect. Due our baby any day now so we have piece of mind that this was able to be done so quickly before his arrival! very pleasant service! 100% recommended! Thankyou xxx

September 10, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Needed some smaller, non urgent plumbing jobs doing and was struggling to find local firm available. Simp came to rescue and were reliable, efficient and professional. Can recommend.

August 24, 2021
Unprompted review
Rated 5 out of 5 stars

5* service

A leak occurred with my boiler which made me slightly panic however one phone call to Ralph and he immediately put my mind at ease. An engineer attended the same day and It was decided that a replacement was the best action.

A new boiler was fitted within a few days and I couldn’t be happier with the service. Nothing was too much trouble, the guys arrived on time, cleaned up after themselves and kept me updated every step. Fantastic service and wouldn’t hesitate to recommend :)

August 23, 2021
Unprompted review
Rated 5 out of 5 stars

Good service

Good service, highly recommend.

August 18, 2021
Unprompted review
SIMP Services - Boiler Installation and Bathrooms logo

Reply from SIMP Services - Boiler Installation and Bathrooms

Thank you Chen we are very pleased to see another satisfied customer in the Stanley area, don't forget your free service next year to keep your warranty valid on your new boiler installation.

Rated 5 out of 5 stars

Toilet Leak - Fixed in a flash

Simpson's were fantastic from start to finish, very professional. We had a leak in our en suite toilet. They arrived on time and got straight on with the job which was fixed in no time at all. We will definitely be using Simpsons again!

August 12, 2021
Unprompted review
SIMP Services - Boiler Installation and Bathrooms logo

Reply from SIMP Services - Boiler Installation and Bathrooms

Thank you Lisa we are always at hand to help if you need anything in the future

Rated 5 out of 5 stars

Replacement boiler

We needed a replacement boiler, Simp supplied and fitted one in the same week. The work was highly professional. They tidied up after them and took the old unit away. All done to the price agreed at the outset.
Have used Simp in the past and would not hesitate to use them again

August 6, 2021
Unprompted review
Rated 5 out of 5 stars

From start to finish

From initial application to installation were in contact whole time. Sorted a few minor issues as they pop up couldn't have asked for better service.

May 9, 2021
Unprompted review
Rated 5 out of 5 stars

Boiler Replacement

Boiler broke on Monday
Surveyor attended Monday afternoon
Engineer fitted Tuesday.
No trying to sell us something we didn't need.
Old boiler taken away too
Kept fully informed by the office as to what was happening each step of the way.

April 20, 2021
Unprompted review
SIMP Services - Boiler Installation and Bathrooms logo

Reply from SIMP Services - Boiler Installation and Bathrooms

thank you for the brilliant review Alister if you need us in the future don't hesitate to call us we are always at hand to help

Rated 5 out of 5 stars

Top plumber!

Honest, trustworthy and reliable. Knows the job and very good to know. Can’t go wrong.

April 11, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Clean, efficient and thoroughly professional. Did a great job. Even had a follow up call after they finished the job. Would highly recommend them.

April 11, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look