Simpler Law Reviews 6,974

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 903 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. Reviewers are particularly impressed with the smooth user experience and the clear explanations provided. However, some people were dissatisfied with the follow-up communication, noting a lack of phone calls or further contact after initial interactions. A few other people also felt that contacting the company was difficult, mentioning issues with getting a reference number or finding appropriate times to connect.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Clients share positive opinions on service, consistently praising the helpful, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, praising the helpfulness and patience of... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently highlight that... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the politeness and informativeness of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My advisor Scott couldn't have been any better in helping me and guiding me through my dilemma. He was so knowledgeable and able to answer all my questions. What I liked was he was human and explained... See more

Rated 5 out of 5 stars

From our first initial contact with simple law, your service has been impressive and professional. All the contact we have had all staff have been polite and very informative. We are so grateful that... See more

Rated 5 out of 5 stars

Your representative Michael was so easy to deal with. He was informative, courteous and explained everything with ease. I liked the fact he was not trying to push add ons to the policy, but he gave... See more

Rated 5 out of 5 stars

We were called at the exact time stated. From start to finish everything was explained about our wills, The representative spoke clearly and concise and we were given plenty of time to think befo... See more


Company details

  1. Estate Planning Attorney

About Simpler Law

Written by the company

At Simpler Law we believe that Wills, Trusts, Lasting Powers of Attorney, and other forms of Estate Planning should be accessible and affordable for everyone. Families work hard for what they achieve and this should be protected and passed on to future generations.

We do not subcontract out our Will Writing requirements and all the Wills we write are legally binding and prepared with each unique individual and their requirements in mind.

We have written in excess of 200,000 Wills, hold a £2M indemnity insurance, and manage £500M in Trusts for our clients. We have a robust and industry leading Customer Care Charter in place to protect our clients, which can be found here.

Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Will Writing Service…

I had a telephone consultation with Sean who was providing my will writing and Last Power of Attorney service.
He was professional, friendly and very knowledgeable about his area of expertise. He answered all of my questions and made the whole process so smooth. He checked that I understood unfamiliar terms, explained technical terms in everyday language. I felt a great sense of relief that I have used a family oriented company who genuinely care about their clients. Thank you Sean, I told you today but you really are a STAR.

March 23, 2026
Rated 5 out of 5 stars

Rhiannon was our telephone consultant…

Rhiannon was our telephone consultant and she was brilliant- nothing was too much trouble, all questions answered honestly and with none of the usual techno babble that we had expected.
We were so impressed with how the session went, we recommended that my daughter should talk to Rhiannon as she wants to have her own Will made.
Thank you Rhiannon for such a great personal approach.

March 23, 2026
Rated 5 out of 5 stars

Will

Will , sorted my will for me this morning , yea we had a giggle about that too 😊 lovely guy explained everything , and very patient .

March 23, 2026
Rated 5 out of 5 stars

Sean was really friendly

Sean was really friendly, explained everything clearly and was very helpful. He called me back to clarify information when needed. I would not hesitate to recommend this service.

March 19, 2026
Rated 5 out of 5 stars

Basic Will Writing

Shane was very professional and knowledgeable and checked my understanding of different maters like the LPOA and Inheritance Tax thresholds. Would thoroughly recommend.

March 23, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

This company is an absolute joke. Don’t bother using them. Been trying to sort out lasting powers of attorney since October 25, and they don’t bother replying to emails, don’t bother answering the phone when you try to ring, they are beyond a joke, I have emailed three times in over two weeks and had no response, I have called numerous times and they just leave the phone to ring off and don’t even bother to answer. Don’t waste your money in this company, go elsewhere which has better customer service. Don’t let them take you for a ride like they have done with us. AVOID AT ALL COSTS!

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

The experience having spoken with Sean…

The experience having spoken with Sean was a very welcome and his knowledge and thoughtful manner in assisting me in all matters relating to the ‘Will’ which was given and explained in layman’s words. No question was too much trouble and he politely helped, which I thanked him for. Every success for the future.

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

It was easier than I thought and the…

It was easier than I thought and the person on the other end of the phone talked us though every stage, explaining things in a way that was easy to understand and made sure we were comfortable to proceed to the next stage.Over all, very pleased with the whole process and outcome.

March 20, 2026

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