Been with Simplicity a while now in work. Excellent customer service with an issue last week. Everyone very attentive until we got the problem sorted but Marc Cummings was amazingly pleasant, knowledg... See more
Simplicity Energy Ltd
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See what reviewers are saying
We’ve been with Simplicity since August 2019 and enjoyed some very competitive rates. Although there’s been the odd glitch, call centre customer service has always been very good. Over the last week,... See more
Company replied
Excellent service all round. Contacted Simplicity energy regarding bill and monthly payments. Nico dealt with it very quickly and efficiently, and we were very happy with the outcome.Top service. Eas... See more
Company replied
I Have spoken to Salma @ customers services for Simplicity today, it is rear I say this but she was the most approachable and willing to help person in CS I ever come across. Salma answered all the... See more
Company replied
Company details
Written by the company
Simplicity Energy's 3 simple promises. To make your life easier. • Good value dual fuel prices • Bills you can understand • Service you can rely on. We simplify all the things that make dealing with some other energy suppliers such a headache. It means you don’t have to worry about paying over the odds, because we aim to always be good value. And when you need our help, you can rely on us to provide it.
Contact info
SPACES 100 Avebury Boulevard, MK9 1FH, Milton Keynes, United Kingdom
- 01908044225
- customerservices@simplicityenergy.co.uk
- simplicity.energy
I have had a bill off simplicity energy…
I have had a bill off simplicity energy and i have only been with them a couple of weeks i cancelled within the specified time but they say i have to pay £100 early exit fee as they say i left after i know that i didnt now they are threatening me i want people to know what they are like they dont answer the phone its all email its disgusting they are just a gang of thieves and i want everyone to stay clear
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Hi Mr J Noone,
Thank you for your review regarding your experience. We are sorry to hear you haven't received the service we hope to give.
As per our company's Terms and Conditions 5.2.5 - If you have agreed a fixed term contract with us and you decide to terminate your contact with us before the end date, we may apply an exit fee to your account (per fuel) as outlined in the Tariff Information Label for your product.
For more details, please refer to: https://www.simplicity.energy/terms-and-conditions
Kind Regards,
Complaints and Resolutions Team
Simplicity Energy
Not helpful when it comes to changing supplier
After filling in a Moving In form to take ownership of the energy supply from the previous tenants, Simplicity Energy took 22 days to get back to me, and then it was a sales consultant asking for information that I had already provided. All I want to do is settle my outstanding bill with Simplicity so I can switch supplier to Ecotricity, but I feel like they're being deliberately slow to keep me on their books for as long as possible, which is annoying, anti-competitive, and probably illegal.
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Dear Richard,
Thank you for your review regarding your experience. We are sorry to hear you haven't received the service we hope to give.
If you would like to discuss this matter, our customer service team would be more than happy to help. We would like to be able to resolve your concerns and make your experience better with Simplicity Energy. You can contact the customer service team on 01908 044225, 0800 368 9225 or 0330 390 0939 . Our opening hours are Monday - Friday 8am-8pm and 8am-5pm on Saturday.
Thank you from all of us @ Simplicity Energy.
Kind Regards,
Complaints and Resolutions Team
Simplicity Energy
great service thank you so much for…
great service thank you so much for your great help
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Very helpful advisor - Thank you Tye
I have just finished a phone call with Tye. She has been so helpful and knew exactly how to resolve my problem - she made sure everything was resolved before finishing the call. A breath of fresh air! Thank you!
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Tye was a great help today with my…
Tye was a great help today with my query. Fab
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Excellent customer service
Tazrina was friendly and knowledgeable she efficiently dealt with my query.
Thank you :)
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Very friendly and helpful polite and…
Very friendly and helpful polite and was able to help me with what I wanted to know and put my mind at ease
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
I tried to submit my meter readings…
I tried to submit my meter readings online but could only submit gas reading. No space for the electric. I called and a lady called TYE answered my call politely and was able to solve all my problems. Thank you so much. I really appreciate how I was attended to.
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Tye was really helpful and explain…
Tye was really helpful and explain things in simple words.
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Nico was Absolutely wonderful from…
Nico was Absolutely wonderful from Simplicity Energy to deal with my concerns today (Not about Simplicity Energy)
I was understood and all my queries were dealt with.
Nothing was too much trouble.
Definitely 5 star customer service
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
The tariff I was interested in was…
The tariff I was interested in was explained to me and followed up with an email
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Tye was very pleasant and helpful
Tye was very pleasant and helpful. I was surprised to learn that she was new to Simplicity Energy.
Tye was able to provide a solution to both of my queries within a very short period of time and even followed up with an email, which was waiting in my inbox.
Very professional. I have not met many customer service advisors who are this thorough.
10/10 Tye.
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Slow on emails but fantastic on phones
Generally the service has been excellent. Though some emails dating back to October never got resolved I called and spoke to Eunice today who understood everything and quickly resolved the issues without much prompting required.
Just call, don't email and hope you speak to Eunice!
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Excellent Customer Service
Having had issues with incorrect readings and overestimated readings I managed to get to speak to Helen in the Customer Service Team and would like to comment that the service, advice and help was excellent. Helen was very understanding supportive and has now resolved my issues. Please pass on my thanks for her professional manner and support.
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
meter issue
the customer service advisor Tye that just dealt with my issue was fantastic really easy to talk to and understood my issue and was able to help very quickly. thanks
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Ali was very friendly and extremely…
Ali was very friendly and extremely helpful. Thank you. He wasn't able to completely allay my concerns that my account was being looked at for smart meter readings. However, I do realise that this query was out of his hands... although he did assure me that it was being looked into
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Worried Customer
Hi.......
I have some worrying issues with my account,
I spoke to the Customer Service Advisor Tye, who was very helpful, very understanding with my situation and very willing to help me with my issues.
The issues are in the process of being sorted, but I feel I can sleep a bit better after speaking to Tye as I was really concerned. Especially during these tough times, and I can't thank her enough for her guidance.
Regards, Wayne Bailey
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Very pleasant call to customer service.
Spoke with Eunice today at Simplicity Energy regarding an old account I had with them. I needed to know how much I had payed for electricity between May 2019 and June 2020. She was very helpful and had a very nice telephone manner. She gave me all the details I needed a minute call.
January 25, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
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