Been with Simplicity a while now in work. Excellent customer service with an issue last week. Everyone very attentive until we got the problem sorted but Marc Cummings was amazingly pleasant, knowledg... See more
Simplicity Energy Ltd
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See what reviewers are saying
We’ve been with Simplicity since August 2019 and enjoyed some very competitive rates. Although there’s been the odd glitch, call centre customer service has always been very good. Over the last week,... See more
Company replied
Excellent service all round. Contacted Simplicity energy regarding bill and monthly payments. Nico dealt with it very quickly and efficiently, and we were very happy with the outcome.Top service. Eas... See more
Company replied
I Have spoken to Salma @ customers services for Simplicity today, it is rear I say this but she was the most approachable and willing to help person in CS I ever come across. Salma answered all the... See more
Company replied
Company details
Written by the company
Simplicity Energy's 3 simple promises. To make your life easier. • Good value dual fuel prices • Bills you can understand • Service you can rely on. We simplify all the things that make dealing with some other energy suppliers such a headache. It means you don’t have to worry about paying over the odds, because we aim to always be good value. And when you need our help, you can rely on us to provide it.
Contact info
SPACES 100 Avebury Boulevard, MK9 1FH, Milton Keynes, United Kingdom
- 01908044225
- customerservices@simplicityenergy.co.uk
- simplicity.energy
Simplicity are the best energy service…
Simplicity are the best energy service I have used and I am so sad to hear that they have gone into administration. My thoughts are with the staff at this time, I hope they are looked after through this process and not treated badly like the Toto staff were, by EDF, when Toto folded.
I just hope Ofgem choose a decent supplier to take over this time! EDF were bloody dreadful to customers too!
Thank you Simplicity staff for a great service, am shocked and sad that, as a customer, I have to move to another provider again!
January 28, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Great customer service
Great customer service from nico
Very professional and understanding!!!
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Had so many problems after moving home…
Had so many problems after moving home in Nov and ending up not getting anywhere with switching suppliers from Simplicity, i have called so many times and this is the first time i feel something will be sorted. Tye made me feel like she understood and would get it sorted, fingers crossed!
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Simplicity Energy staff offers and delivering a great Service …
Simplicity Energy staff and especially the customer service team are a great organisation offering a quick and efficient effective service. I would recommend many customers joining up with them. They are so helpful when finding solutions economical to your budget.
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy
Tye was very helpful
Tye was very helpful. They are a great company to be a customer of
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
The person I spoke to her name was Tye…
The person I spoke to her name was Tye was very polite and help me out with what I asked her very good
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Tye was very helpful and patient with…
Tye was very helpful and patient with me on the phone and explained everything clearly and concisely. Very well done
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Very helpful
Thank you to Tye for sorting out my query this morning, very helpful and polite and able to sort out my problem promptly
Thanks again
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Long wait but efficient service.
The call took a while to get through but once answered was dealt with very quickly and efficiently.
I just wanted to amend my direct debit account. There were no unnecessary questions or upselling.
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Tazrina
I spoke to a young lady by the name of Tazrina who was very helpful indeed and as a result of our conversation I have decided to stay with Simplicity Energy.
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Nico couldn’t be more helpful and he…
Nico couldn’t be more helpful and he was very patient with me. Thank you so much for helping me out
January 27, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Cycle of doom
Simplicity fitted a smart metre and 1 year later still cannot take a reading from it, i questioned a bill 12 months ago and still have no answer from simplicity.
I only ever receive 2 types of response “We will get back to you within 5 days” (auto generated) and “I can see this is now resolved” (from the employee who has picked up the email), and when I reply to say it hasn’t been resolved, I receive a “5 days” auto response and the cycle continues.
The worst customer service ever and I can’t even end my contract until they resolve the issue! Next step is the ombudsman
Update 1, I note the reply from simplicity to my review, yet I’m still waiting for a reply to my complaint and request to leave simplicity.
Update 2, after checking my rights on the government website it seems they cannot stop me leaving as the debt is their fault. I emailed links to the government website and asked them to facilitate the switch to another supplier and they replied to my email saying they will be in contact in the next 5-7 days but completely ignored my request to accept my switch to another company.
I am still trying to leave and they are still not responding despite their reply on trustpilot.
Also take note that the only positive reviews have been requested by simplicity (maybe a members of staff are leaving the good reviews?)
And all of the bad reviews are independent and a bit of a coincidence the bad reviews are almost identical.
Avoid simplicity as the company name is not a true reflection of the service they provide, a it may just be a reflection of the intellectual capabilities of the companies owners.
I will update again when I finally get a reply that doesn’t just advise they will get back to me within 5 - 7 days, don’t hold your breath though!
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Dear David,
Thank you for your review regarding your experience. We are sorry to hear you haven't received the service we hope to give.
In order for us to investigate and further assist you with this matter, we have sent you a message here on Trustpilot. Please provide the necessary information so we can find your account details in our customer database.
Thank you.
Kind Regards,
Complaints and Resolutions Team
Simplicity Energy
An absolutely dreadful company with the…
An absolutely dreadful company with the worst customer service I have ever experienced. Please, DO NOT use this company as you will definitely regret it.
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Hello Teresa
Thank you for your review regarding your experience.
We are sorry to hear you haven't received the service we hope to give. If you would like to discuss this further and raise a complaint, our team would be more than happy to help and investigate this for you. We would like to be able to resolve your concerns and make your experience better with Simplicity Energy.
Your feedback will be passed onto our Customer Service Manager for further actions.
Kind Regards,
Complaints and Resolutions Team
Simplicity Energy
Problem solved
Teresa Connoly was friendly and polite and resolved the problem.
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Very understanding and listened to me…
Very understanding and listened to me also gave goid advise
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Tye was lovely and very helpful
Tye was lovely and very helpful. Provided us with all the information we needed quickly & was very polite, thank you!
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Tye, CS Advisor :)
Ordinarily, I cannot bare having to speak to the staff at Simplicity BUT, today I was lucky enough to speak to Tye who was so, so helpful. She went out of her way to make sure I was satisfied; she didn’t leave me in silence at any point; she was knowledgable and honest also; and most importantly, she dealt with my request in a fast and efficient manner.
Thank you so much Tye :)
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
No automatic refund
Disappointed that having ceased my contract with Simplicity some months ago they had not refunded the monies I was due. It took myself to call them to effect the refund, why were they holding onto my money??
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Hello Andrew,
Thank you for your review regarding your experience.
We are sorry to hear you haven't received the service we hope to give. If you would like to discuss this matter, our customer service team would be more than happy to help. We would like to be able to resolve your concerns and make your experience better with Simplicity Energy. You can contact the customer service team on 01908 044225, 0800 368 9225 or 0330 390 0939 . Our opening hours are Monday - Friday 8am-8pm and 8am-5pm on Saturday.
Thank you from all of us @ Simplicity Energy.
Kind Regards,
Complaints and Resolutions Team
Simplicity Energy
Excellent service all round
Excellent service all round. Contacted Simplicity energy regarding bill and monthly payments. Nico dealt with it very quickly and efficiently, and we were very happy with the outcome.Top service.
Easily best customer service of any of the 2/3 energy companies we have been with. Nico extremely efficient and effective, and we were more than happy with the outcome regarding our bill and monthly payments. Speedy response, detailed and infomative. Well done!
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Thank you for your review regarding your experience. We are delighted to hear you are happy with the service we are providing.
Your feedback will also be passed onto our entire team, and we look forward to speaking with you in the future.
Thank you from all of us @ Simplicity Energy.
Warning - company with cash flow problems!
I've been with Simplicity for few years and had no problems until now. They have slowly racked up my direct debit despite my account being in credit. I called them today to request a refund for £237 credit balance that has built up on my account but they said that due to the problems with Ofgem they won't be able to process customer refunds for 'few days'.
This is very concerning and indicates that this may be another energy supplier that is struggling with cash flow and may go under (the same happened to my previous energy supplier few years ago).
I have immediately cancelled direct debit and won't pay them further until the balance on my account is used up.
I advise other customers with credit balances to do the same!
January 26, 2021
Unprompted review
Reply from Simplicity Energy Ltd
Dear Gile B,
Thank you for your review regarding your experience.
We are sorry to hear you haven't received the service we hope to give. Unfortunately, we cannot find your details using the name you used to post this review. In order for us to investigate and further assist you with this matter, we have sent you a message here on Trustpilot. Please provide the necessary information so we can find your account details in our customer database.
Thank you.
Kind Regards,
Complaints and Resolutions Team
Simplicity Energy
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