SimplyCook Reviews 12,990

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the product for its quality and the delicious, varied recipes that are easy to follow and quick to prepare. Many appreciate the convenience of having pre-portioned spices and sauces, which helps them create flavorful meals without waste. The customer service is frequently highlighted as excellent, with people noting prompt and helpful responses to their inquiries. However, some customers expressed dissatisfaction with the subscription model, particularly regarding trial periods. A few other people also felt that the spice blends contained too many unhealthy ingredients like sugar and seed oils, and some mentioned that recent orders have been bland.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers praise the great flavors and ease of use, with... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent flavors and the... See more

Customer service

Reviewers highlight positive aspects of customer service, often describing it as excellent, wonderful, and... See more

Subscription

Clients share ambiguous opinions on subscription. Many customers express frustration, reporting that they... See more

Response time

Consumers generally express satisfaction with the response times. Many reviewers highlight the speedy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love SimplyCook. We've subscribed for over a year now and we've never eaten so well. Vegetarian meals at restaurants are very very rarely as good as what we cook ourselves with these magic pots.... See more

Company replied

Rated 5 out of 5 stars

The Team respond promptly to request for assistance. Although, over several rears, I have only had to go to them about three times!! The Recipes are very easy to follow and the ingredients needed... See more

Company replied

Rated 5 out of 5 stars

We enjoy the opportunity to cook different meals without waste. In the past we have bought, for example, spices for a particular dish which have taken cupboard space for years before being thrown out... See more

Company replied

Rated 5 out of 5 stars

So I ordered the free trial £1.98 postage ,but there was a bit of a mix up but it was quickly resolved by Simply cook . I got my pack of 4 recipes and tried the Sicillian chicken with onion mash... See more

Company replied


Company details

  1. Online Food Ordering Service

About SimplyCook

Written by the company




At SimplyCook, we want to get Britain cooking!

Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.

😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..

We have a few ways to help solve "what’s for dinner"

🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com

🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com

🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.

👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.

Contact info

4.2

Great

TrustScore 4 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

We really enjoy the meals from Simply…

We really enjoy the meals from Simply Cook, we find that because we don’t get the raw produce we can pick & choose when we have time for each meal according to who’s home. We’ve been using these for a few years now and have only had 2 of the 50+ boxes we have ordered not turn up as scheduled, this is sorted via email the same day and a replacement box sent out. No complaints, excellent service, would recommend
Lisa

December 10, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Lisa,

Thank you so much for your wonderful five star review! We really appreciate your words, and are so pleased that you're enjoying our kits. We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Delicious and easy

We love using simply cook there is such a variety of recipes to choose from.When we don’t know what to have for dinner it’s easy to reach for one and produce a delicious meal in less than 30 mins .It saves buying so many spices which then remain in the cupboard.

December 10, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Alison,

Thank you so much for your lovely 5 star review! We hope you continue to enjoy your mealtimes with us - and we are always here to help.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Never received first box

Never received first box, so I emailed and they sent a replacement straight away.
Lost box turned up with the new one 😂😜🤷🏻Brilliant after sales service.

December 1, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Steve,

Thank you for the 5* review! I'm really happy to hear that the team were able to help you with this, and I hope the replacement box is enjoyed 🙂.

Lewis
Customer Happiness Team
Hello@simplycook.com

Rated 5 out of 5 stars

I’ve tried a few different online…

I’ve tried a few different online companies and I have to say SimplyCook Food is always very delicious and largely very simple recipes that even I can manage. My daughter‘s favourite meal ever is their chilli chicken chowder. I’ve never had a company that even my children enjoy the majority of their food. it’s definitely worth the money.

December 10, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Stacey,

Thank you for taking the time to leave this lovely review! Happy to hear that the whole family get to enjoy the meals.

Customer Happiness Team
hello@simplycook.com

Rated 5 out of 5 stars

Excellent reliable company

The service from the company is first rate. Queries answered instantly and helpfully. We liked the fact that whilst we were sent recipes and sauces/flavourings that we could buy fresh ingredients when we choose to, rather than vegetables and fruit going 'off' by the end of the week as we had experienced with other companies. The menus are very varied...especially if you eat fish and meat.

December 10, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Julie,

Thank you so much for the lovely 5* review! It's great to hear how much you have enjoyed your kits.

Customer Happiness Team
hello@simplycook.com

Rated 1 out of 5 stars

I saw the advert of a free box if you…

I saw the advert of a free box if you pay the postage .
They are incredibly sneaky and do not explain clearly that you are entering in to a monthly contract .
I feel completely let down I have contacted there customer service team.
And they are only offering a 50% refund.
If I had nown I would not have made my order

December 9, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Jason,

We apologise for any trouble caused here. The trial order is part of an ongoing subscription which can be cancelled at anytime to avoid further charges. We try to make this clear during the sign up process and we are sorry if that has not been the case on this occasion.

I have requested more information from you. Our Customer Happiness Team is always happy to help further so please reach back to us and we'll make sure to assist further.

Lewis
Customer Happiness Team
Hello@simplycook.com

Rated 5 out of 5 stars

Amazing service

Honestly, although it was irritating at first as my delivery didnt come, i contacted them and they apologised for the inconvenience and have sent me out a replacement, usually, they come completely fine and make my meals taste amazing! So happy they gave me a replacement and honestly shocked by how good their service is.

December 7, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Kaiden,

Thank you for the super five star review! I'm happy to hear that our team were able to help you with your issue☺️

We're always here to help! Thanks again for review, it's really appreciated.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

You can choose what you want each month and can highlight your favourites.

We now have a more varied diet with different flavours. We even adapt some of our usual meals with ideas from using Simply Cook. They a good range of meals too.

December 7, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Mandy,

Thank you so much for your lovely five star review! We really appreciate your words, and are so pleased that you're enjoying switching up your meals with our kits. We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Fantastic flavour, ease and service

Delicious, easy to follow recipes. Not too many ingredients. And, the spice boxes are SO flavourful. I always feel proud of the meal that I have cooked.
Customer service is outstanding! Always easy to pause my subscription.
My only suggestion would be more recipes which don’t involve rice as an accompaniment. These recipes are all very good, just would like more variety.

December 4, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Lisa,

Thank you so much for your lovely 5 star review! We hope you continue to be proud of your mealtimes with us - and we are always here to help.

Regarding your feedback on our recipes with more varied accompaniments, I'll pass this onto our food team to take a look into☺️

Thanks again for review, it's really appreciated!

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Lovely helpful team

Lovely helpful team, easy to deal with and answers emails soo very quickly. Wish all companies were this easy to deal with.
Thanks guys

December 5, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi there,

Thank you for the super five star review! I'm happy to hear that our team were able to help you out☺️

We're always here to help! Thanks again for review, it's really appreciated.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Fantastic spicing

Fantastic spicing. The flavours that SimplyCook achieve are, to me, equalled only by the very best.
I have never felt the need to look anywhere else.

December 5, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Barry,

Thank you so much for your glowing five star review! We really appreciate your words, and are so pleased that you're enjoying our kits. We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Delicious Meals

Delicious Meals, lots of choice . Great customer service

December 5, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi there,

Thank you so much for your lovely 5 star review! We hope you continue to enjoy your mealtimes with us - and we are always here to help.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Simply cook has really changed our…

Simply cook has really changed our cooking routine! We never have any waste at the end of the week as we’ve bought exactly what we need. We eat such a varied menu and the taste is amazing! We are completely hooked and love it x

December 5, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Elizabeth,

Thank you so much for your excellent five star review! We really appreciate your words, and are so pleased that our kits are helping you both reduce waste and create delicious, varied meals! We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Little pots of flavour

Simply Cook's wide variety of recipes caters for all tastes. These little pots of intense flavour and the easy to follow recipe cards make cooking a pleasure. I like how alternatives and additions are suggested.

December 5, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Liz,

Thanks so much for taking the time to leave us a review!

Ethan
Customer Happiness Team
hello@simplycook.com

Rated 5 out of 5 stars

The support and assistance from the…

The support and assistance from the Simply Cook team is truly exceptional. The ability for each child to pick a meal has led to the evening meal being eagerly looked forward and an easy conversation starter. It’s Simple but Superb.

December 3, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Keith,

Thank you so much for your five star review and lovely feedback! We are so happy to hear that you and your family are enjoying using SimplyCook!

Ethan
Customer Happiness Team
hello@simplycook.com

Rated 5 out of 5 stars

Reluctant Chef's Godsend

The recipes are varied, simple to follow, tasty and are a godsend for a reluctant chef who is forced to produce the occasional meal.

November 30, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi John,

We love hearing your feedback - hope you continue to enjoy our meals!

Ethan
Customer Happiness Team
hello@simplycook.com

Rated 4 out of 5 stars

Good choice of recipe boxes at a good…

Good choice of recipe boxes at a good price.
Easy to cancel, postpone membership if required.

December 2, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Jane,

Thank you so much for taking the time to leave us a positive review!

Ethan
Customer Happiness Team
hello@simplycook.com

Rated 5 out of 5 stars

Recipes bring a New Dimension to Dinners

This is a great scheme and very flexible. The recipes are varied to suit every taste and the glory is, you pick your own fresh ingredients from your supplier of choice as and when you choose to cook. The recipes add a new dimension to our dinner menus and are quick and easy to follow. The customer service team are also excellent.

December 2, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Carole,

Thank you so much for your fantastic five star review! We really appreciate your words, and are so pleased that you're enjoying our kits. We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

I love these boxes we have obe every…

I love these boxes we have obe every Saturday becausecwe got fed up with claggy, fatty, MSG ridden takeaway's. I've got my father-in-law, daughter and daughters boyfriends family hooked as well. The best thing is that, if theres only two of you, you can make a variety of meals with minimal ingredients and you don't have lots of half used jars hanging around.

December 1, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Richard,

Thank you so much for your wonderful five star review! We really appreciate your words, and are so pleased that you're enjoying our kits. We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

Rated 5 out of 5 stars

Game changer

I love these kits. For me it's really helpful to have only a few ingredients to buy. I love the shopping list function on the app, I can nip into the shops on my way home from work and see what I need to buy so I find I'm not wasting as much food as before. The meals are delicious and so much nicer than takeaways that it's cut our eating-out quick dramatically saving us a small fortune. I love food but struggled with being organised and having a routine but now I find it so easy.

December 1, 2025
Unprompted review
SimplyCook logo

Reply from SimplyCook

Hi Mandy,

Thank you so much for your fantastic five star review! It's so great to hear that our kits are helping shape and spice up your routine, we hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.

Mia
Customer Happiness Team☀️
hello@simplycook.com

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