We love SimplyCook. We've subscribed for over a year now and we've never eaten so well. Vegetarian meals at restaurants are very very rarely as good as what we cook ourselves with these magic pots.... See more
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Review summary
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Reviews shaping this summary
The Team respond promptly to request for assistance. Although, over several rears, I have only had to go to them about three times!! The Recipes are very easy to follow and the ingredients needed... See more
Company replied
We enjoy the opportunity to cook different meals without waste. In the past we have bought, for example, spices for a particular dish which have taken cupboard space for years before being thrown out... See more
Company replied
So I ordered the free trial £1.98 postage ,but there was a bit of a mix up but it was quickly resolved by Simply cook . I got my pack of 4 recipes and tried the Sicillian chicken with onion mash... See more
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Company details
About SimplyCook
Written by the company
At SimplyCook, we want to get Britain cooking!
Even with our nation’s love of food, TV chefs, and recipe shows, most of us only cook 6 meals or less regularly. We’re here to change that, making cooking simple, hassle-free, and fun, so you can easily expand your repertoire.
😋 We love flavour! Our mission is to make your dinners taste amazing while keeping cooking easy..
We have a few ways to help solve "what’s for dinner"
🔥 Flavour Kits: Letterbox-friendly kits with inspiring recipes. Each kit contains everything you need to create 4 delicious, flavour-packed meals at home. Perfect if you already have ingredients and just want to add exciting flavours. → www.simplycook.com
🥕 All-In Recipe Boxes: Fresh ingredients plus our signature flavour kits delivered straight to your door. Ideal if you want a complete meal solution with no shopping required. → www.simplycookallin.com
🛒 Single Flavour Kits in Supermarkets – Pick up individual SimplyCook Flavour Kits in major UK supermarkets. Great for trying us out or adding extra inspiration to your weekly meals.
👋 We care about our customers. We’re a small team, and every review is read by someone on the team. If something isn’t right, we’ll put it right, plus we love hearing your feedback and suggestions.
Contact info
Unit D, Discovery House, Juniper Drive, SW18 1UY, London, United Kingdom
- hello@simplycook.com
- simplycook.com
4.2
Great
13K reviews
Replied to 98% of negative reviews
Typically replies within 24 hours
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Brilliant meal kits and excellent…
Brilliant meal kits and excellent customer service
December 22, 2025
Unprompted review
Reply from SimplyCook
Hi Karyn,
Thank you so much for this super five star review! I'm so happy to hear that our team were able to help you with your issue, and that you're enjoying your mealtimes with us.
We're always here to help! Thanks again for review, it's really appreciated.
Mia
Customer Happiness Team☀️
hello@simplycook.com
What a great idea!!
What a great idea. My wife and I have been using Simply Cook for a few months now. It does two things, and it does them brilliantly.
1. It takes away a big chunk of time having to plan meals.
2. It let's you cook really tasty meals, even if you "can't cook".
The menu card and app tell you every last thing you need, including your cupboard essentials. They then explain, step-by-step, exactly how to cook the meal.
The only thing I would suggest is that you read and follow the prep details before you start cooking. i.e. if it states "finely sliced onions" in the ingredients list, then finely slice the onion before you start, otherwise you can get yourself in a bit of a muddle.
December 22, 2025
Unprompted review
Reply from SimplyCook
Hi Phil,
Thank you so much for this fantastic five star review! We are so happy to hear that you and your wife are enjoying our kits, and that we are helping you make easy, tasty meals - this is so important to us here at SimplyCook!
We sincerely hope that you continue to love your mealtimes with us, and we are always here to help.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Had several nice one mmm
January 15, 2025
Unprompted review
Reply from SimplyCook
Hi Rach,
Thank you so much for your lovely 5 star review! We hope you continue to enjoy your delicious mealtimes with us - and we are always here to help.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Just stop . Cancel cancel cancel cancel cancel cancel
I really enjoyed the recipe. But since moving house and being in hospital with 2 heart attacks I’m finding it impossible to cancel. I’m not sopposed to get stressed.They don’t have a phone number or email address to contact them. My mental health is now suffering. NO RECIPE IS WORTH THIS.
December 20, 2025
Unprompted review
Reply from SimplyCook
Hi Blanche,
We are very sorry for the frustration this must have caused! Unfortunately we do not offer a telephone service at this time, however you can always contact us via email at hello@simplycook.com. I have requested some more information from you so that we can locate your subscription and get this cancelled for you.
We look forward to hearing from you, and apologise again for this - our team sends our best wishes for your health at this time.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Reply from SimplyCook
Hi Jackie,
Thank you so much for your fantastic five star review! We really appreciate your words, and are so pleased that you're enjoying our kits. We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Reply from SimplyCook
Hey there,
Thank you so much for your lovely five star review - making mealtimes easier and tastier is what we like to hear!
We hope you continue to enjoy our kits - and are always here to help if you need anything.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Simply magic
Really enjoy all the recipes we’ve tried. Easy to follow and always delicious. Just a few ingredients add Simply Cook magic and viola!!
Easy to use app and pause subscription should you need to. Highly recommend.
December 19, 2025
Unprompted review
Reply from SimplyCook
Hi Mrs Mett,
Thank you so much for this glowing five star review, we are delighted to hear that we've brought our magic to your kitchen🧚
We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Really happy with all the kits I have…
Really happy with all the kits I have chosen
Cooking can be monotonous but Simply cook makes a meal more enjoyable
Always prompt replies if there is a problem and resolved very quickly 😊
December 19, 2025
Unprompted review
Reply from SimplyCook
Hi David,
Thank you so much for your excellent review! We are so happy to hear that we've taken the monotony out of your kitchen, and spiced up your mealtimes.
We appreciate you taking a moment to provide us a review, and please don't hesitate to message us if you have any issues.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Would definitely recommend
We love using these simply cook boxes. They are ideal for when we want somthing quick and easy to cook after work. Never had any issues. Our latest box didn't come which im guessing is only down to the busy christmas post. I emailed to say it had not arrived and a new one has been sent out straight away. Would 100% recommend.
December 18, 2025
Unprompted review
Reply from SimplyCook
Hi Alice,
Thank you so much for your lovely five star review! We are so pleased to hear that we are making your evening meals easier, and hope that you're loving them.
I'm happy to hear that our team were able to resolve your query regarding this late box, and thank you for your patience at this busy time of year! Thank you again for the review, we really appreciate it.
Mia
Customer Happiness Team☀️
hello@simplycook.com
An easier & tastier life!
I love the Simply Cook flavour pots for variety and consistent great flavour. I’ve been using them for a couple of years now. Customer service is fantastic and these kits have made life so much easier and tastier!
December 17, 2025
Unprompted review
Reply from SimplyCook
Hi there,
Thank you so much for the lovely review. It's great to hear how much you have enjoyed the kits!
Customer Happiness Team
hello@simplycook.com
Great customer service from a great company
I had to contact Simply Cook about an issue with my order, I had a very quick reply and my issue was resolved straight away.
December 17, 2025
Unprompted review
Reply from SimplyCook
Hi Linda,
Thanks so much for the 5* review!
Happy to hear we were able to help you with your issue😊
Customer Happiness Team
hello@simplycook.com
I love SimplyCook!
I love SimplyCook! The recipes are varied and offer plenty of meals to choose from. I love the fact that you only need a few basic ingrediencies and by following simple step by step recipes you can create such lovely meals. The team are also very helpful whenever I email them with a query
December 16, 2025
Unprompted review
Reply from SimplyCook
Hi Gillian,
Thank you for this great review. We are so pleased to hear you've been enjoying the recipes!
Customer Happiness Team
hello@simplycook.com
My order never arrived contacted them…
My order never arrived contacted them and order was shipped out immediately. Very efficient.
December 16, 2025
Unprompted review
Reply from SimplyCook
Hi Pam,
Thanks so much for taking the time to leave a 5* review. We hope you enjoy your replacement box when it arrives.
Customer Happiness Team
hello@simplycook.com
Customer service
I'm loving simply cook lovely meals and easy recipes to follow I found I'm needing a break contacted company and it was put in place straight away so in 16 weeks I will start enjoying simply cook again
December 16, 2025
Unprompted review
Reply from SimplyCook
Hi Susan,
Thank you for this 5* review. So pleased to hear that you have been enjoying our tasty dishes.
Customer Happiness Team
hello@simplycook.com
Well worth a go.
We tried Simply cook as an experiment and ordered the free trial,since then we have been hooked. The recipes are quick easy to understand and to cook.
As a bonus the customer happiness team re without doubt the best I have come across.
If you haven't tried it yet,what are you waiting for??
December 16, 2025
Unprompted review
Reply from SimplyCook
Hi David,
Thank you so much for taking the time to post this review. We're thrilled to hear you are finding the recipes tasty and simple to follow!
Customer Happiness Team
hello@simplycook.com
I highly recommend SimplyCook
I have been using SimplyCook for a few years now and find it a great company to deal with. The recipes are are varied and very easy to follow as well as quick to prepare. It’s easy to select your recipes or to take a break from the subscription if needed. The Company is very responsive and helpful. I highly recommend them.
December 16, 2025
Unprompted review
Reply from SimplyCook
Hi Sheila,
Thank you so much for leaving a review! So happy to hear that we've made mealtimes more easy and exciting.
Customer Happiness Team
hello@simplycook.com
Recipe kits are easy to follow
Recipe kits are easy to follow , only take 20 - 30 mins to cook. I have a disability so can't cook for very long and having an easy to follow recipe with delicious food at the end takes the stress out of meal planning.
Customer service is brilliant they answer quickly always resolve any issues. I've been having simply cook for a few years now and would recommend it to everyone.
You use ingredients and cooking methods you wouldn't usually come across. & They always give you an alternative to ingredients & spice levels.
Love it.
December 16, 2025
Unprompted review
Reply from SimplyCook
Hi Tan,
Thank you so much for your glowing review, we really appreciate hearing this and are so pleased that our kits have helped you out in the kitchen. We hope you continue to enjoy your mealtimes with us - and are always here to help if you ever need anything.
Thank you again for the review, I'll pass this onto our wider team as we always love hearing such kind words☺️
Mia
Customer Happiness Team☀️
hello@simplycook.com
All very efficient.
December 13, 2025
Unprompted review
Reply from SimplyCook
Hi Andrew,
Thank you so much for your five star review! We hope you continue to enjoy your meals with us - and we are always here to help.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Thumbs up for Simply Cook
Really love using Simply Cook. It makes everyday food into something special. The app works well and it is never an issue if I need a month's break. The staff I have communicated with online are helpful and pleasant. Happy to recommend.
December 12, 2025
Unprompted review
Reply from SimplyCook
Hi Beverley,
Thank you so much for your glowing five star review and recommendation! We really appreciate your words, and are so pleased that you're enjoying our kits, alongside our app! We hope you continue to enjoy your mealtimes with us - and are always here to help if you need anything.
Mia
Customer Happiness Team☀️
hello@simplycook.com
Reply from SimplyCook
Hi Mrs Jones,
Thank you for the super five star review! I'm happy to hear that our team were able to help you with your issue☺️
We're always here to help! Thanks again for review, it's really appreciated.
Mia
Customer Happiness Team☀️
hello@simplycook.com
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