SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(748)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great

Great , friendly staff and love the womans only area .

July 5, 2026
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Reply from SimplyGym.co.uk

Thank you for the review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Lovely gym and staff 😊

Very friendly staff and people there. I was quite nervous on my first day there but they made me feel welcome, since then I've attended 3 more times. Gym is very clean and easy to get around, I love using the treadmill and other fitness equipment there despite me having no idea on how to use some of them.

July 5, 2026
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Friendly environment

Friendly environment, plenty of equipment in good condition. Continuous cleaning carried out by your staff is excellent.

June 14, 2026
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Great variety of classes

Great variety of classes. As I am retired I particularly like being able to come to classes in the morning. The instructors are very knowledgeable and explain the moves in detail and have been great at giving me adaptations to suit my health issues

June 13, 2026
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 3 out of 5 stars

Too small for the number of members

Unfortunately I can only attend peak (5-6pm)times which means almost all the equipment is in use or members just sitting on equipment whilst scrolling through the phones which is really annoying. Don't think I'll be staying

June 26, 2026
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Reply from SimplyGym.co.uk

Thank you for your feedback, and we're sorry to hear this has impacted your experience.

We understand how frustrating it can be when equipment is unavailable during our busiest periods, particularly if members are sitting on machines while using their phones. While our team does encourage good gym etiquette and reminds members to be considerate, it's difficult to monitor this continuously without being overly intrusive to members during their workouts.

We do appreciate you bringing this to our attention, and we'll continue to remind members to be mindful of others, especially during peak times. We hope you'll reconsider, but we completely understand your frustration and thank you for your feedback.

Rated 5 out of 5 stars

Good gym

Good gym. Very easy to join. Staff very friendly and welcoming. As someone who hasn't used a gym in a long time, it has been easy to get back into the swing of it. Very well laid out.

June 12, 2026
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 3 out of 5 stars

Don't hog equipment.

Members consistently sit on equipment then start using their mobile phones.

June 9, 2026
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Reply from SimplyGym.co.uk

Hi Larry,

Thank you for your feedback. We understand how frustrating it can be when equipment is occupied by members who are using their phones rather than actively exercising.

While we appreciate that members may need to check their phones between sets, we do encourage everyone to be considerate of others by keeping rest periods reasonable and avoiding occupying equipment unnecessarily. Unfortunately, this isn't something our team can realistically monitor continuously without being overly intrusive or interrupting members during their workouts.

We will continue to promote good gym etiquette through our in-club signage and member communications to encourage everyone to be respectful of those waiting to use equipment. Simply Gym HQ

Rated 1 out of 5 stars

Do not trust Simply Gym with your…

Do not trust Simply Gym with your property, your security, or your money.

I am absolutely appalled by the management and staff at this facility. They literally broke into my locked locker, removed my personal belongings, and threw them straight into the bin. When I confronted them about this blatant disregard for members' property, they refused to accept any liability whatsoever.
Let’s be clear about what happened here:
Literal Vandalism: I used a locker as intended, and staff took it upon themselves to cut/force open my lock.

Theft and Destruction of Property: Instead of placing my items in a lost-and-found or tagging them, they treated my personal possessions like literal garbage and threw them in the trash.

Zero Accountability: Management’s response has been an absolute joke. They are dodging responsibility, hiding behind policy, and showing zero basic human decency or professionalism.

If a gym cannot even guarantee that the staff won't break into your secure locker and trash your items, they shouldn't be operating. Their complete lack of accountability is disgusting.
Avoid this place at all costs. There are plenty of other gyms that don't employ people who break into your locker and bin your belongings. Absolutely shameful.

June 23, 2026
Unprompted review
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Reply from SimplyGym.co.uk

Hi Jabbar,

As we have stated in our emails to you, we will like to remind you of our policy that is within our terms and conditions. Simply Gym

Rated 5 out of 5 stars

Great gym

Clean and tidy. Friendly staff.

May 27, 2026
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 2 out of 5 stars

I tried to join the one in Walsall

I tried to join the one in Walsall, but it has a 10 pound joining fee(really in 2026). I called to ask about it and if there was a promo or something as I saw they do promo, which was how I noticed it in the first place. The staff who picked was very unpleasant and sound like he couldn't be bothered to answer. He sounds annoyed and honestly that just put me off the whole thing. I will keep looking for a better alternative.

June 11, 2026
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for your feedback. We're sorry to hear that your experience over the phone left you with a negative impression, as this is certainly not the level of service we aim to provide.

In relation to the joining fee, many gyms, including ourselves, apply a joining fee to help cover the administrative and setup costs associated with creating and maintaining memberships. This includes payment processing charges, banking fees, system administration, and account setup.

We do occasionally run promotional offers where joining fees are reduced or removed; however, these promotions are offered on an ad hoc basis as part of specific marketing campaigns and cannot be provided on request or as individual exceptions. To ensure fairness to all members and prospective members, any promotional offer must be available to everyone during the advertised period.

We appreciate your feedback and are sorry we were unable to welcome you to the club on this occasion. If you would like to discuss your experience further, please feel free to contact us at customerservice@simplygym.co.uk. Simply Gym HQ

Rated 4 out of 5 stars

Great space to train in Gym

Great space to train in Gym, Some issues with connecting to Life Fitness cross trainers. Excess water on floor when entering showers

May 6, 2026
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Reply from SimplyGym.co.uk

Thank you for the review, please email us at customerservice@simplygym.co.uk which gym location this is regarding and we will look into this for you. Simply Gym HQ

Rated 5 out of 5 stars

I use different simpygym locations

I use different simpygym locations
Always find them well equipped and clean
Friendly atmosphere would recommend to all from beginners to experienced

June 5, 2026
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Its just good idk

May 23, 2026
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Reply from SimplyGym.co.uk

Hi James,

Thank you for the 4* review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Lovely environment

A lot of useful equipment. Staff is diligent with cleaning and upkeep. Friendly and social atmosphere.
Also special shout out to a certain wonderful employee who always brings a smile to my face. That person is Sam who recently the team

June 3, 2026
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Simply Gym Earls Place Coventry

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanest gym I have ever attended and if a machine breaks down repairs are carried out very quickly. There is a wide choice of equipment.

June 2, 2026
Unprompted review
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Kettering Best Gym

Love this gym if your a gym head then this is your bag, great equipment friendly staff and 24hr access what more could you want 👍

May 11, 2026
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

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