SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(748)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5/5- Outstanding Gym with Fantastic Management!

Simply Gym Bilston is by far one of the best gyms around. The facilities are clean, modern, and well-maintained with everything you could possibly need from great free weights and functional areas to a brilliant class timetable, all included in your membership.

What really makes this gym special for me is the team who run the gym. Joe Bustin, in particular is always friendly, approachable and genuinely cares about the members. He’s constantly on the floor helping out, chatting with people and making sure everything runs smoothly. His energy sets a great tone for the whole place.

A massive shoutout also to Abbie, who keeps the gym spotless every day. You can tell she takes real pride in her work and it makes a huge difference.

The atmosphere is welcoming, the equipment is top quality and the staff are second to none. Simply put Simply Gym Bilston is brilliant.
Highly recommended! 💪

November 2, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you so much for the 5*! Simply Gym HQ

Rated 5 out of 5 stars

More Than Just a Gym: A Shining Example of Teamwork and Dedication

Jo, the Gym Manager, and the Assistant Manager Dickie are absolutely fantastic—as is the entire team they lead. The gym is always spotlessly clean, the equipment is consistently in perfect working order, and the staff strike the ideal balance of being friendly without ever being intrusive. Nothing is too much trouble.

Jo is incredibly open to feedback and regularly trials new classes based on member suggestions, which makes the gym feel genuinely responsive and community-focused. I’ve been to many gyms over the years, and I can honestly say this one stands out as a truly lovely place.

A huge well done to Jo for all her hard work. It’s not unusual to see her and Dickie rolling up their sleeves and getting stuck in on the gym floor—even cleaning when needed. They lead by example and are brilliant role models. Jo and her team should be very proud of what they’ve built.

I sincerely hope Jo’s line manager sees this and gives her the recognition she deserves for her dedication and leadership. Well done to all!

October 21, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you so much for the lovely review and we will be sure to pass this onto the team! Simply Gym HQ

Rated 2 out of 5 stars

The gym equipment felt old

The gym equipment felt old, tired and dirty
It was very busy
The changing rooms were basic and cold

October 13, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Becky, thank you for the review. Please email us at customerservice@simplygym.co.uk on which location this is regarding and we will look into this. Simply Gym HQ

Rated 5 out of 5 stars

Simple Gym Bilston

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always polite, approachable, and creates a really positive vibe in the gym.

October 24, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Simple gym Bilston was brilliant

Simple gym Bilston was brilliant!
Joe was really helpful and explained everything perfectly.

October 24, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

I joined Simply Gym Bilston when it…

I joined Simply Gym Bilston when it opened in April.
It’s a really nice gym with lots of equipment and free weights to use.
All staff are great, but was really nice to a friendly face Joe.
Joe is a really nice, approachable, helpful person and makes you feel welcome when on shift.
He is really good at what he does and simply are lucky to have him..

April 7, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Excellent gym

Excellent gym, equipment is amazing. The gym has a friendly vibe and all staff are lovely especially Joe Bustin who always goes out of his way to help.

October 16, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Hyrox Heaven

Joined for the hyrox classes which are brilliant and easy to book onto.

October 2, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 3 out of 5 stars

Mandatory biometric entry

Great and affordable 24 hour gym, and just as good customer service. Equipment is always good quality and plentiful.

Disappointed however that they now require biometric fingerprint entry contrary to Article 9(1) UK GDPR. It's possible they still allow PIN entry to those who ask, but I was not offered this option when signing up, which is very poor imo.

September 24, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Lewis, please email us at customerservice@simplygym.co.uk and we can assist. Simply Gym HQ

Rated 5 out of 5 stars

All staff are really friendly, lots of available equipment and classes

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left feeling not scared! I've since had another induction session on how to use most of the machines and I've attended some classes which I've also enjoyed ( I didn't realise I could sweat that much from thai chi!) The gym feels well spaced out with plenty of equipment and choice of classes.

September 23, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Physio

After breaking my leg my physio advised I needed to use 2 x exercises that required specific gym equipment, Hence joining this gym. My induction with Karen was great and my talk with Scott ref my injury was excellent. Unfortunately only after one session 1 of the machines was out of order. Hence not been to the gym since. I would recommend it, not sure if I will stay though.

September 20, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi there, sorry to hear this, please email us at customerservice@simplygym.co.uk and we can look into this for you for. Simply Gym HQ

Rated 5 out of 5 stars

The sign up was easy

The sign up was easy, the equipement was good. The gym was open 24*7. The prices are affordable. Not to mention, the dressing rooms are super-good. All for a highly affordable fee.

August 30, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 1 out of 5 stars

This place sucks plus they seem to love…

This place sucks plus they seem to love playing Sam Smith. 0 out of 5.

August 25, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Harry, sorry to hear you feel this way. Please could you email us at customerservice@simplygym.co.uk on what we can do to improve. Please could also confirm which gym location this would be regarding? Regarding music we do play a variety. Simply Gym HQ

Rated 5 out of 5 stars

Fabulous Gym

Rejoined a few weeks ago and blown away with my experience from having a warm welcome to fabulous classes.
Also very happy that the Wattbikes are still around.

August 7, 2025
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look