SimplyGym.co.uk Reviews 

748
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and approachable, creating a welcoming atmosphere for everyone. People frequently highlight the excellent facilities, noting the cleanliness, modern equipment, and wide selection available for various fitness needs. The overall quality of the gym and its offerings is highly regarded by consumers. Reviewers also appreciate the positive user experience, finding the environment relaxed and easy to navigate, which makes getting started or returning to fitness straightforward. Many people enjoy the variety of classes and the well-maintained layout, making it simple to get back into a fitness routine. The welcoming atmosphere and ample parking further contribute to a highly satisfactory experience for most.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Facilities

Consumers find facilities to be positive, often highlighting the cleanliness, good equipment, and... See more

Quality

Reviewers highlight positive aspects of quality, frequently praising the gym's equipment as excellent, new,... See more

User experience

Users describe positive interactions with the user experience, highlighting an easy and welcoming environment... See more

Product

Clients share positive opinions on product, highlighting the wide choice and variety of useful equipment... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff are really friendly and approachable. I've had a session with a personal trainer (Jack) who managed to make me feel like my fitness journey would be doable and really enjoyable and i left fe... See more

Company replied

Rated 5 out of 5 stars

I recently joined Simply Gym Earls Place Coventry. The Manager Paul and Assistant Manager Ricky are really friendly and helpful. Most of the personal trainers are also very friendly. It is the cleanes... See more

Company replied

Rated 5 out of 5 stars

I just want to give a huge shout-out to Ian and Karl at the gym. The place is always absolutely spotless, and every single time I come in they are cleaning, smiling, and making the effort to say hel... See more

Company replied

Rated 5 out of 5 stars

Simple Gym Bilston is absolutely amazing. The gym has a great atmosphere and the equipment is always clean and well looked after. The staff are friendly and welcoming, especially Joe. He’s always poli... See more

Company replied


Company details

  1. Gym
  2. Fitness and Nutrition Service
  3. Fitness class
  4. Leisure Centre
  5. Weightlifting Area

About SimplyGym.co.uk

Written by the company

SimplyGym.co.uk

High quality gym
at a low cost price

Simply Gym is committed to offering high quality gym and fitness facilities at a fraction of the usual cost of health club membership...

Every membership at Simply Gym is offered contract free. We don't believe in tying customers into long contracts and forcing them to see those contracts out, we are so confident that you'll love our gyms that you are free to leave anytime.

Our state of the art gyms provide you with a great place to work out, whether you are there to burn off some calories or are training for something more specific, we have the equipment and classes to suit every need.

At Simply Gym we pride ourselves on the range of facilities available and always ensure a great customer experience.

Visit your nearest Simply Gym and take a look.

•Open 24/7 (at selected gyms)

•All Classes Included At No Extra Cost In Dedicated Studios

•No Contract

•Large Cardio & Weights Area

•Free Parking

•Personal Training Available

•Spa Facilities (at selected gyms)

•High Quality Customer Service


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

748 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(748)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Everything I want

Everything I want, and a lot I don’t but that means there’s always something to play on

August 2, 2025
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Reply from SimplyGym.co.uk

Hi there, thank you for the positive review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Friendly staff.

Friendly staff.
Spotlessly clean gym that I've seen, good selection of classes, always spaces in car park.

July 31, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

Good

All good at the gym, a bit awkward entrance...

July 23, 2025
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Reply from SimplyGym.co.uk

Hi Loreta,

Thank you for the positive review, please email us at customerservice@simplygym.co.uk in regards to which gym this is and we will look into this for you. Simply Gym HQ

Rated 5 out of 5 stars

I'm a member of Simply Gym Kettering…

I'm a member of Simply Gym Kettering Northants, great gym, plenty of equipment, clean facilities and free parking, but the main attraction is the staff, they're all amazing, they're all happy to help and lovely atmosphere, there are lots of gyms in Kettering but I wouldn't go to any other gym than Simply!

January 1, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Great experience

Used the gym for a couple of weeks whilst visiting family in the area. I was really impressed with the facilities, there was a good range of equipment, staff were friendly and helpful and it never seemed overly busy. Would definitely use again when in the area.

July 4, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Staff are very friendly and helpful…

Staff are very friendly and helpful very good leg equipment except standing calf raise but great value easy parking air conditioning works relaxing atmosphere

June 26, 2025
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Reply from SimplyGym.co.uk

Thank youf or the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Does what it says on the tin

Does what it says on the tin! Simply! Clean facilities, friendly staff and users. Full range of equipment.

June 22, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 4 out of 5 stars

The gym for me.

I have been trying to find a good gym after trying one out while on holiday. This was my second gym to try, and I wasn't too sure on how it all worked.

After arriving I asked about a day pass and was shown to the office where they sorted me out. They gave me a quick overview of all the equipment and I got on with a simple workout.

I was very pleased with the staff who were friendly and ready to help. I think this might be the gym for me.

July 2, 2025
Unprompted review
SimplyGym.co.uk logo

Reply from SimplyGym.co.uk

Hi Matthew, thank you for the positive review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 4 out of 5 stars

Good gym

Good gym, has everything I need and more.

June 5, 2025
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Reply from SimplyGym.co.uk

Hi Gary, thank you for the positive review, please email us at customerservice@simplygym.co.uk on how we can make it 5*! Simply Gym HQ

Rated 5 out of 5 stars

Well equipped gym

Well equipped gym. Friendly staff. Always clean with plenty of blue roll and spray available to clean the equipment after use . Immaculate changing areas with plenty of lockers. I haven't used the showers as I live locally and prefer to shower at home. Really glad I joined this gym as I'm noticing a difference in my fitness levels after just 3 weeks .

June 9, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 5 out of 5 stars

Returning customer.

As a return customer it has all been so easy. Just a quick check in and a fingerprint ID and I was good to go. Staff are friendly and willing to help and I don’t feel intimated when I go in. Thank you.

June 2, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

Rated 1 out of 5 stars

I paid for a membership over two weeks…

I paid for a membership over two weeks ago. I have visited a few times now (on different days at different times) with no one manning the gym during supposed staffed hours. Meaning I have no finger print to access the gym I’m paying for. A temporary pin would resolve this issue but no such luck

May 25, 2025
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Reply from SimplyGym.co.uk

Hi Alana, please email us at customerservice@simplygym.co.uk and we will look into this immediately. Our staffed hours are 6am-9pm weekdays, 8am-4pm weekends. You need to press the green buzzer firmly for 5 seconds. Simply Gym HQ

Rated 4 out of 5 stars

Quick and easy to join and set up…

Quick and easy to join and set up direct debit etc but not overly impressed when I went to finalise my account etc.

May 15, 2025
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Reply from SimplyGym.co.uk

Hi Shelia, thank you for the positive comments regardinf the set up, please email us at customerservice@simplygym.co.uk on when you came to finalise your account? Simply Gym HQ

Rated 5 out of 5 stars

Simply gym

Lots of great equipment.
All facilities are really clean.

May 25, 2025
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Reply from SimplyGym.co.uk

Thank you for the 5* review! Simply Gym HQ

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