Singapore Airlines Reviews 54

I noticed something strange on a Singapore Airlines flight to Siem Reap. I want to report it as a complaint. They are seating elderly people at the exits. These people shouldn't be sitting there normally; why are they doing this? I don't understand. I want to report this as a complaint. Young, dynamic people who speak English (not French) should be

I am writing this review after a very upsetting experience on flight SQ421 from Mumbai to Singapore on 16 March 2026.

The passenger seated next to me in seat 48J became heavily intoxicated during the flight and started behaving inappropriately towards me. He repeatedly leaned very close to my face, tapped my shoulder several times, stared at me for long periods, and even tried to look into my iPad while I was having a private conversation. As a woman travelling alone, I felt extremely trapped and uncomfortable sitting there while this continued for hours.

Even when I tried to avoid interaction, he kept leaning into my space or watching me. Eventually, I had to raise my voice and tell him to stay in his own space.

I reported the situation, but what has been even more disappointing is the response I received afterward. I was told that the crew only served him three glasses of wine and did not observe signs of intoxication. However, from my seat right next to him, I personally saw him being served drinks even before lunch and frequently standing near the galley area drinking more. By the second half of the flight he was clearly slurring and behaving intrusively.

I reported this to the Customer Service Manager as the flight was landing, but by then there was no real opportunity to resolve the situation or move seats.

What frustrates me most is that the response I received feels like the situation is being downplayed rather than properly acknowledged. No passenger should have to feel unsafe, trapped, or stressed like this during a flight.

I expected much better handling of both the situation and the complaint afterward.

I booked a Singapore Airlines ticket from Visakhapatnam to Melbourne specifically to avoid Scoot, because Scoot flights on this route are very congested and uncomfortable. Without any clear warning at the time of booking, Singapore Airlines assigned the Visakhapatnam–Singapore leg to Scoot anyway, even though I paid around ₹45,000 for a Singapore Airlines ticket while the same Scoot flight is available for about ₹30,000. This feels misleading and like very poor transparency about their codeshare with Scoot.[singaporeair +2]
When I contacted customer service, instead of acknowledging the issue, they told me I could cancel but would have to pay about 300 USD in cancellation fees. So my choices are to fly on the low‑cost Scoot service I was trying to avoid, or lose a big chunk of money. Worst service ever, and I will seriously reconsider booking Singapore Airlines in the future.

Our Flight: SQ185
Date: 21 October 2025
The flight was supposed to arrive at 22:40 and the flight itself Tool about 90 min.
It arrived on time. But by the time we had our luggage it was 23:37. And there were still passengers who waited for their luggage. So being on time is one thing but it doesn't really matter if they let you wait that long. It's practically being late.

My wife and I travelled from Melbourne to Tokyo on 05/04/25. Singapore Airlines oversold our flight from Melbourne to Singapore. We were asked to go to Adelaide and then Singapore. This created a 7 hour layover and we're promised a in transit hotel in Singapore. We approached the transfet desk (E) and they had no record of the hotel booking. After more than 90 minutes at this counter they found the booking and stated that all airport hotels were booked and we would have to travel to the city. This option was unviable.
Now, we are in Haneda, and our Singapore to Melbourne Les sits are separated.
This is the worse travelling experience after nearly 50 years of flying.

I am extremely distressed at the poor level of service. I am sending this email and will be putting a formal complaint.

I am waiting for an answer but given the service received, I am not really hopeful.

Cancelled seats even when booked and paid for. Rude and unhelpful customer service.
And finally mediocre service in Premium Economy.

I recently traveled on Singapore Airlines on business class from Bangalore, India to Newark, NJ, USA. I had checked in luggage which was broken into. When I received the bag at the destination, the zipper was completely broken and several items were missing from the bag.. I filed a complaint with Singapore Airlines Customer Service which was of no help. The customer service routinely denied the claim and said they are not liable for lost items from checked in bags.I I am trusting the airline to carry my bag, how can they just say they are not liable when the bags are in their possession> Once I check in the bag, they have full control of the bag until it reaches the destination and I recollect the bags. For them to routinely deny and say they are not liable is bad customer service and taking no responsibility whatsoever on their part. In my complaint, I even shared the list of items that were lost and the value of each item with corresponding recipes. They paid no attention to anything and just denied the claim and said they are not liable. This is not expected of an airline like Singapore Airline, that too when we are paying hefty prices for business class travel.

This is a great airline to fly with.
However I cannot give more 1 star given the recent customer service experience.

Basically I had a two leg Premium Economy ticket (Melbourne to London via Singapore). I asked to cancel the second segment and I was told that after deducting a cancellation fee they would get a refund of £1221. Then I go to the website to cancel but somehow cancelled the entire booking for the same refund amount.

Two hours later i realize the mistake. I call their customer service (and even escalate to a manager, Mr. Vino) to ask to rectify as it literally didn't change anything for Singapore Air but they keep repeating that there is nothing they can do and I have to rebook the flight costing me over £1000.

I might have been the one to make the mistake here but the total luck of understanding and unwillingness to resolve a very costly problem (for a genuine simple error) made this the worst customer experience ever. Cannot be more disappointed than this!

Flight got 3hrs delay, compensation was declined besides I had to make the claim twice because their useless customer service didn’t record anything.
Luggage got badly smashed and got a hole in it. They sent me a replacement which was way heavier than the original one despite me asking for lightweight one. The agent from K2 global (their provider) looked down on me saying “of course it s lightweight, all of the luggages are lightweight these days”.
The landing on the way in was so abrupt and scary that I thought we were having an accident. Not sure how the pilots are trained but that’s a bit of joke.
Along with technical issue on the way back : plane could not steer..! resulting in 3hrs delay. Plane had to get towed on landing.
Some staff was ignorant and rude. Couldn’t comprehend simple requests such as “can I get a a bowl of noodle or something to eat?”.
SG airlines standards are similar to low-cost airlines tbh. The seats were so narrow and stiff..

Singapore Airlines has a FAKE FREQUENT FLYER awards program. It is called KRISFLYER. You can only pile points up there. BUT YOU CANNOT USE YOUR POINTS AT ALL !!! There are never never never available award flights. 😡😡😡

Great service. Great food, entertainment, drink selection and comfort in economy.

Singapore airlines have always delivered and Singapore airport is the best!

I recommend Singapore airlines for any long haul flight, when you want value and good service.

Quite annoyed with the way your website is set up to railroad you into accepting delayed flights before it will let you back into your booking to manage it. Further annoyed that it was made more difficult to find an appropriate contact detail (due to ambiguous wording for different options) in the event you might want to call regarding it. But finally, I'm most irritated that your call handler had absolutely no care and practically revelled in telling me I'd already accepted the flight and waited several days before calling in later, so there's no way she'd be able to assist at all, and also my ticket didn't allow me to inquire about any (paid) upgrade. I'd expect this level of service and cost-cutting from Ryanair but not Singapore Airlines.

We have just returned from a long haul flight to Australia, our first time travelling with SQ and they were fantastic. The staff are just so lovely and professional and even though we were in economy class the seats were surprisingly comfortable. Will definitely be booking with them again. Thank you

During the 17-hour flight, the leg rest of my Premium Economy seat was jammed in the upward position, rendering it unusable. Despite multiple attempts to adjust it and seeking assistance from the flight attendants, the issue could not be resolved. As a result, I was unable to lower the leg rest for the entire duration of the flight.

Premium Economy seats come at a higher cost because they are designed to provide additional comfort. The inability to use the leg rest significantly impacted my comfort and overall experience. Considering the length of the flight, this inconvenience contributed to a physically uncomfortable journey.

Singapore airlines have not contacted me after 2 written complaints.

In my experience over a several telephone calls to Singapore airlines, I noticed that every time I choose option 1 (Leaving a feedback about the telephone conversation with the agent) my telephone call mysteriously gets disconnected, then they call me back right away so I won’t be able to leave Feedback pretty smart isn’t it?.

My partner bought flights with a company jetabroad for Singapore airlines. We spent £3600.00
The day after we booked the flights we asked to change the destination airport.
We was then told our flight is none refundable and no changes are allowed. The flight is 5 months away!
I have gone on Singapore airlines web site and tried to send a form to them direct to ask for help from them directly.
The web site will
Not accept my quotes about my flight with them. It refuses to send my query to them. The web site says I have to go back to jetabroad, but heard offer no help and say that is Singapore airlines decision to offer no help to change the flight destination airport.

Then I have tried calling Singapore airlines U.K phone number.
The phone lines cut the phone off on me. There is no person to speak to on the phone. And no help on the phone.

So the Singapore airlines web site refuses my queries and the phone number cuts you off and there is no person on the phone to speak too.

I want help from Singapore airlines!
You have no way of me contacting you!

You allow jetabroad to sell your flights, but they offer no customer service.
They have taken my money and there is no aftercare service!

Cat food tastes better, but the food is supposed to taste like that on long-haul flights.

You have to pay for internet, but they are kind enough to hand some codes to you (you need one for every device, bummer)

The Internet came and went, and I could not work on the plane. I will try to see if business class is any better one day.

They give you a blanket and pillow (very comfy) + free earphones, and an entertainment system with newly released movies (but has a terrible UX, difficult to navigate through)

They had delays on both flights, and I arrived 1:30 late.

The onboard crew is super friendly; they play cute music whenever they land or take off, making the experience unique.

Oh, they ignored the maximum weight of my bag (20kg vs. 7kg) twice, which was super nice.

Three stars. The potential is there; they just have to work out the details. Also, it's my first long-haul flight, so I don't really have other data points to compare them against (lucky them!).

Due to circumstances we had to fly earlier back home from Denpasar to Amsterdam.
Costs for administration should be € 0. according to Singapore Airlines.
When rescheduling the flight home we paid € 139 administration costs per person.
Tried several times to contact with Singapore Airlines but without positive results so far. Also in the beginning I could contact the office in Amsterdam but nowadays i need to contact with a new installed servicedesk which is located in Singapore. Calling this costs me a lot of money. They told me that my mony for this is underway for several times. Sofar nothing!

This is my actual experience with Singapore Airlines having booked First class suite from Sydney to Singapore, and onwards to London with Lufthansa (First class) on one ticket, (Star Alliance).

Having seen so my glowing reports, I took the opportunity to try the suits my-self.

Check-In

Check-in at SYD was unexceptional. Even though my onward flight from SIN to LON had been cancelled, Check in/Ticket staff could only offer a telephone number as assistance. Premium rate/long distance.

Terrible 1st impression, a total lack of Service.

Re-booked onward flights were "over the time limit" for through checked bags, had to re-check luggage in SIN. Appalling.

Staff at SYD could offer no help with overnight accommodation in SIN. (Rating 0/10)

Lounge.

The 1St Class Singapore lounge at SYD is quiet, but... forgettable. Ample food, (recommend you take full advantage of it - more later) the usual collection of drinks, but little to no service. Seating was functional. But not in any way particularly comfortable.

Numerous ground staff use the 1st Class lounge as a staff canteen for breaks. Not what I was paying for. (rating 5/10)

Boarding.

There was no escort to the flight, which is not normal for 1st Class long haul flights. Boarding was a OK, onboard staff were very friendly. (Rating 4/10)

The Suite.

The suite on first view was impressive. Good amenities, excellent champagne, and I was grateful for the personal 'tour' of the controls and features in the Suite.

Now the reality of Singapore First Class Suites...

The Seat.

As the seat does not double as a bed, it does not recline very far at all. And certainly not enough to be comfortable when looking up towards the TV (causing neck strain). For any kind of recline, the seat has to be rotated to a single position facing toward, but not quite directly at the TV. This spoilt an otherwise comfortable seat. (Rating 4/10)

The Bed

The idea of having a dedicated bed on a flight, sounds amazing. The truth is that the bed is hard. Very hard. Where every other airline pop a mattress pad/topper on to the already comfortable lie-flat seat, Singapore don't. The bed still has to be made up by the attendants, I found it easier to leave the room while this was done. After 30 minutes of laying down, I gave up on the bed due to numb arms/hips (I weigh 72KG in case you are wondering) . (Rating 2/10)

In-flight entertainment.

A great selection of movies and shows, great headphones and a good sized quality TV. I loved being able to plug my iPhone / iPad in to the AV system, and use the TV as a monitor for my own content, while still using the supplied noice cancelling headphones to listen to it. (Rating 10/10)

The Food.

Singapore do not offer a first class food experience, either service, presentation or content. It is basic. I would have been disappointed in Business class. Extra snacks / sandwiches outside of the meal service did not appear to exist. Needless to say I was Incredibly disappointed with the food and the food Service. (Rating 3/10)

The Staff.

The staff were friendly and courteous. At times, especially during the meal service, I felt like an exhibit in a zoo, with almost every member of staff in the 1st Class area, popping in to say hello. I had no idea who was actually supposed to be looking after me. All in all a little incoherent, and confusing. (Rating 7/10)

Arrival in Singapore.

Absolutely zero help of any kind once I had debarked the aircraft. No escort, no information, and no ground staff to help. It took me an well over an hour to recover my luggage in SIN and find a help desk to sort out my onward flights/overnight accommodation.

I finally found a Swiss Airlines Desk that got me an immediate flight back to London in Business (I had paid for 1st Class). (rating 1/10)

OVERALL - Value for Money 3/10 - Comfort 4/10 - Brand Memory 4/10. Would I pay £ $ again ? NO !
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A word also about Singapore Business Class. - I have previously travelled from the UK to Austrailia with Singapore Airlines in business class. Both trips via Singapore, once to Brisbane, once to Sydney.

BE WARNED SIN to BNE and SIN to SYD are totally different experiences in the business class cabin. SIN to BNE is classed by Singapore Airlines as a 'Regional' flight, and is as basic as it can get. (its not a regional flight when your travelling from the UK !) The seats and beds are possibly the most cramped claustrophobic hard, uncomfortable seats, with NO storage, I have ever experienced. Food is beyond basic and service is spaced out to the needs/whim of the staff, not the passengers. - For exactly the same price, flying SIN to SYD, the experience is dramatically improved. I wouldn't recommend wasting your money flying SIN to BNE - Do SYD and take an internal flight instead. Or take another Airline (China Airlines (Taiwan) is excellent compared to Singapore.

We were excited to be taking using Singapore Airlines for the first time as the hype was huge, however it was all rather average. Really average food, fairly non-interested cabin crew and didn't feel any more special than any other airline - and it was far more expensive. Our flight was delayed by just under four hours coming back, which happens, but in trying to pursue the compensation I was told by the Singapore Airlines that I would have to apply for a disrupted flight form, from them, to send back to them, to prove my flight was delayed? They have all the information about me and about the flight so no idea why I had to take that tortuous route, then being passed from one email agent to another, I expected more. During the actual flight there was precious little information about the delays and no apology on landing.