Singer Machines Ltd Reviews 320

Excellent support from customer services. I had bought a sewing machine some years ago from another main retailer and had not checked everything was in the box. They were unable to help replace the missing pack which was disappointing. However the lovely Singer customer services manager, Stephen, made sure I was able to get the missing accessories so I could use my sewing machine fully. Very happy, and looking forward to trying out my machine at last.

I had problems paying.
After several tries I ended up ring to place my order over the phone

Excellent shopping experience

Such nice friendly service. Online Checkout wasn't working for me ( with hindsight it may have been my using Firefox browser as it can cause issues). I rang to place the order and have the payment processed.

Brilliant price got it in a flash sale
Struggled with payment part though, due to what seemed like a system error, as it took around 4 goes to get it to take my card .
apart from that it was a fairly straightforward website and easy to use

I was able to find the machine part for my sewing machine by putting in the model number.

Good selection of machines with good descriptions on what they do. Easy check out and quick delivery time.

Chatted online to a person, not a Bot, who then gave me a customer services email. Almost instant, helpful response and then bought part for old machine at reasonable price on phone to another very efficient and courteous person. If all customer service was this good, the world would be a better place! Thank you.

very helpful, website good, easy to order on the online form

I particularly like that you use PayPal. I really do not like putting my bank card details out there into the blue younder. Therefore using PayPal is my preferred method of payment. Because I saw you used PayPal I felt more confident in buying my new sewing machine.

From there I felt confident that I would buy my new sewing machine from you also the 10 year guarantee is a BIG plus. Also that you are a specialist in Singer sewing machines.

Awful service and terrible sewing machine.
The machine was faulty, they did not believe me, I had been informed that I would have to take the machine to the post office and pay postage. This I would not do. after half an hr on the phone Singer said they would pick it up, then it would get checked to see if it was faulty. NO communication to say it was faulty, money went into the bank about 4 days later. I had been made to feel like a liar when I knew the machine was faulty. Terrible shopping experience, I will never buy or deal with this company again.

After trying very hard to. Order the sewing machine.
Of my choice.
Gave up,had to ask a friend ,and accept second best,
It true often things more difficult over 80, but, mostly manage, j Ford

Very helpful from when I first enquired regarding the item I wished to buy right through to when I bought it. Keeping me informed all along the way.

Had trouble ordering my machine on a link my wife sent..
My bank wouldn't approve payment..
On the official Singer site it went through, after warnings to check the site was safe..
Trouble creating an account for tracking delivery..

It's my first purchase, found it straightforward

The website is clear and great experience
I have purchased a new sewing machine and Overlocker in last week and am finding my way with them
Was very excited to receive my order and your staff are very helpful and friendly to speak with

I can still get spares for my vintage singer sewing machines, one of which was made in 1916. Parts are easy to find on they website and checkout was easy. This company ensures the survival of these wonderful vintage machines and keeps them out of landfill.

Very fast response to my enquiry. Technical enquiry was very quickly answered and it solved my last concerns regarding compatibility with my existing machine. Trouble free purchase. Very easy conversations with staff, well done Singer.

Really prompt reply to my e-mail. Question answered and advice given. Was advised on the part I needed and also how to order it from them. Looking forward to receiving the very reasonably priced part and using my machine.

Found ordering very easy on this website, the product details were very comprehensive and the price was cheaper than on Amazon and included a free gift.