Singer Machines Ltd Reviews 320

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are delighted with the products, often finding replacement parts for very old machines, which allows them to continue using their beloved equipment. The website is consistently praised for being easy to navigate, clear, and providing all the necessary information to make informed choices. The ordering process is described as straightforward and quick, with many appreciating the efficiency of finding and purchasing items. However, some people were dissatisfied with the delivery service, experiencing issues such as delayed or undelivered items, and poor handling of packages by couriers. There were also concerns about packages being left exposed to weather or in unsecured locations, and high shipping charges for small items.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the good selection and reasonable... See more

Order

Reviewers express satisfaction with the ordering process, often highlighting the ease of website navigation... See more

Website

Reviewers highlight positive aspects of the website, consistently praising its ease of navigation and... See more

User experience

Customers had positive experiences with the user experience, frequently highlighting the ease of navigation... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers praising the delivery service as "second... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... See more

Rated 5 out of 5 stars

I had looked around the Internet at various machines. Singer Machines Ltd was excellent with regards to pricing. The website had all the information that I needed to make an informed choice. At checko... See more

Rated 5 out of 5 stars

Extremely pleased with this company, ordered some parts on the Friday opted for Evri delivery, items delivered on the Sunday. Parts now on my sewing machine now back sewing. Communications appea... See more

Rated 5 out of 5 stars

Singer Machines Ltd is my go to for accessories and parts for my Singer Serenade 30 sewing machine which is over 30 years old. Recently purchased Singer slant shank even feed/walking foot. Easy to us... See more


Company details

  1. Sewing Machine Store

Written by the company

Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

320 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Another specialised purchase made from…

Another specialised purchase made from Sewing Machine Sales. Once again thank you to Stephen (manager) for the superb service and for sorting out, and sourcing what I needed.
To be very honest, for embroidery machines, sewing machines and knitting machines, I wouldn't go anywhere else, and the process and timing being delivered in France took just 3 days. Letters take longer than that..
Thankyou for your service, your kindness, and most of all your patience.
Regards
Beth

May 29, 2024
Unprompted review
Rated 5 out of 5 stars

Purchase

The person I spoke to was very helpful guiding me through the purchase process. Also the item came within the time frame given.

May 15, 2024
Unprompted review
Rated 5 out of 5 stars

First time 1st class service !

First time, at short notice, found your website, entered required info and hey presto ! There were our missing bobbins, price good,delivery in a few days for a machine: How old !! Excellent service.

May 21, 2024
Unprompted review
Rated 1 out of 5 stars

Order emailed as shipped when out of stock!

Ordered a machine foot control which was soon emailed as shipped, waited a week and it still hadn't arrived. Checked site and it was marked as out of stock, when I queried this I was told that ' currently with our Royal Mail system we need to print a shipping label (which sends you confirmation your order is shipped) to prevent causing a backlog with our orders'. ridiculous! Asked for a refund which I received today 2 weeks after requesting it, 3 weeks after ordering. Never known any company with these stupid policies where you have to wait weeks to be refunded for an out of stock item. Slow replies, none over the weekend. A company in desperate need of modernisation.

April 17, 2024
Unprompted review
Singer Machines Ltd logo

Reply from Singer Machines Ltd

Thank you for your order and information, we have taken on board your comments and have changed some of our shipping procedures. These changes will improve the exact issue you experienced. Hopefully, your next order will warrant a higher star rating.

Rated 5 out of 5 stars

Heavy duty sewing machine at a great…

Heavy duty sewing machine at a great price. I looked on Argos first but they were selling it at £100 more. It pays to buy direct. I got free next day delivery which makes it even nicer.

April 16, 2024
Unprompted review
Singer Machines Ltd logo

Reply from Singer Machines Ltd

Thank you for your order, we do try to be as keen on price as we can. Happy stitching.

Rated 5 out of 5 stars

You are the only company where I found…

You are the only company where I found the missing piece from my wife's 1923 Singer (which I brought from England in 2019). Unfortunately, my wife passed away recently, but I will keep the machine in her memory. The price is O.K. and it was easy to order and pay. Thank you.

April 11, 2024
Unprompted review

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