The customer service was excellent both on the phone and via email. I was delighted to be reassured that the faulty foot pedal speed controller for my much-loved 44 year old Singer sewing machine coul... See more
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Singer is a leading brand in the sewing machine world. We supply the latest models, plus steam presses & overlockers. Never knowingly undersold. FREE UK delivery. Singer sewing machines are used & trusted by thousands of dressmakers, quilters, and crafters to help produce dresses or quilts. We offer sales, parts, and accessories as well as sewing machine repairs
Contact info
Whitley Road 219, NE26, Tyneside, United Kingdom
- colin@singermachines.co.uk
- singermachines.co.uk
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 28% of negative reviews
Typically replies within 1 week
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East to find parts required for old…
East to find parts required for old machine
High level of service received…
High level of service received throughout, thankyou.
Great website easy to look at all the…
Great website easy to look at all the different sewing machines and accessories with information so I could choose the best machine for myself. Can’t wait for the delivery as I have a few projects to do. Thank you
Very good price and shopping experience
Very good price and shopping experience
Another specialised purchase made from…
Another specialised purchase made from Sewing Machine Sales. Once again thank you to Stephen (manager) for the superb service and for sorting out, and sourcing what I needed.
To be very honest, for embroidery machines, sewing machines and knitting machines, I wouldn't go anywhere else, and the process and timing being delivered in France took just 3 days. Letters take longer than that..
Thankyou for your service, your kindness, and most of all your patience.
Regards
Beth
Would use them again
Clear info. Easy to shop online. Good price and quality.
Great website full of information
Great website full of information, making it easier to choose which machine to order.
Purchase
The person I spoke to was very helpful guiding me through the purchase process. Also the item came within the time frame given.
First time 1st class service !
First time, at short notice, found your website, entered required info and hey presto ! There were our missing bobbins, price good,delivery in a few days for a machine: How old !! Excellent service.
First time purchase with Singer
First time purchase with Singer. Straight forward ordering with no problems. Completely satisfied with the whole process.
Plenty of choice for all levels of…
Plenty of choice for all levels of experience, and I was lucky to choose a machine with a nice discount.
Excellent service
Excellent service and I am getting the hoop I need for my machine
Order emailed as shipped when out of stock!
Ordered a machine foot control which was soon emailed as shipped, waited a week and it still hadn't arrived. Checked site and it was marked as out of stock, when I queried this I was told that ' currently with our Royal Mail system we need to print a shipping label (which sends you confirmation your order is shipped) to prevent causing a backlog with our orders'. ridiculous! Asked for a refund which I received today 2 weeks after requesting it, 3 weeks after ordering. Never known any company with these stupid policies where you have to wait weeks to be refunded for an out of stock item. Slow replies, none over the weekend. A company in desperate need of modernisation.

Reply from Singer Machines Ltd
Found what I needed with no problem all…
Found what I needed with no problem all straight forward
Heavy duty sewing machine at a great…
Heavy duty sewing machine at a great price. I looked on Argos first but they were selling it at £100 more. It pays to buy direct. I got free next day delivery which makes it even nicer.

Reply from Singer Machines Ltd
Em ail response clear and instruction…
Em ail response clear and instruction to purchase was easy
You are the only company where I found…
You are the only company where I found the missing piece from my wife's 1923 Singer (which I brought from England in 2019). Unfortunately, my wife passed away recently, but I will keep the machine in her memory. The price is O.K. and it was easy to order and pay. Thank you.
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