Sinks Reviews 587

Horrible company to deal with placed order for franke sink delivery driver knocked on the door my lad opened the and he was gone literally he waited 3 seconds why not wait bit longer or use his brain that's if he's got one and drop it to my neighbour house which is my dad sinks use cheap delivery company so they can save couple of quid but don't realise they are unreliable will never use sinks again not even worth 1 star !!!!!!!!!

Be wary of advertised stock items and poor customer care. The first sink ordered online, although showing as available for immediate dispatch, did not materialise. I gave the company the benefit of doubt and chose an alternative sink. On the same day as being assured that the alternative sink was available and after paying the additional cost of this sink I was informed by a poorly worded email that this sink was now not available. Speaking to a very rude member of their customer care team the following day confirmed my suspicions that this is not a reputable company. If need be pay a little more and purchase your sink elsewhere.

We ordered a Franke sink specifically as I was informed by one of their sales team when I called it was 18-20 gauge thickness (0.9mm1-1.22mm) We were very specific about the thickness as it was to be welded into a stainless steel worktop. The fabricator needed the advertised thickness for him to complete his work.

The sink arrived and collected by the fabricator. It was measured with callipers by the fabricator. The sink was between 0.65mm and 0.79mm so well below the stated thickness. By this time we had disposed of the box as we had no reason to hold onto it based on the information we were supplied with.

Sinks.co.uk are refusing to offer a refund or accept a return of the item without the box. They will not accept responsibility for selling us an item that was not usable for our purpose.

They are now failing to respond and just hoping that we will not pursue the refund of £329.95.

I will never order another item from this Company and will be actively pursuing this matter until it is resolved.

I just spoke with one of the customer service agents called Addie regarding to the missing item from the order and the mixer I ordered came in mouldy box. She was so rude on the phone and no apology regarding to missing item and she claimed that it is acceptable that the item was sent in such a bad state and it is not their responsibilities that how the item was being sent even though it was purchased through their website. What a joke….. I would not recommend anyone using this website and I will not use them ever again

Another absolutely appalling review for this awful company. You’d think with so many bad reviews they would make an effort with customers. Didn’t unpack new sink until worktops were being installed so didn’t notice drainer was wrong side. Rang customer services but they refused to exchange because was just over 14 days since delivery. Rude woman, no effort whatsoever to help. Managed to get over the problem but would never, ever use this company again for my house renovations.

I ordered a Franke sink, then read reviews and panicked as I've recently been ripped off by another online company. The sink arrived next working day in what seems to be perfect condition. I left a stinking review about the other company, so I felt I should leave a positive one on this occasion as people are less likely to leave good reviews. Thank you Sinks for delivering as stated! 😊

I ordered 2 items which were "in stock" and ready for delivery on the website. Only one item was delivered with no communication about a split delivery. When I contacted them they claimed the other item had gone out of stock as I ordered it. I couldn't use the item delivered without the other so asked for a full refund and for them to arrange pick up of the item I didn't need. They wanted to charge me for the pick up fee. The item was never changed to out of stock on their website. I raised this with them and they said this was a problem with the system which they would try to rectify, which they never did. Do not trust the information on stock availability on this website - it will just cause you major headaches. Order from anywhere else and phone first and get email confirmation that it is in stock and will be delivered on the date you require.

We ordered a sink from Sinks.co.uk. We were advised it would be delivered next day; it was not. This is not the end of the world however when the item arrived, it had been slung in a box with no packaging and therefore had a large crack. We advised the company both of the poor packaging and the damage. They were unable to resupply and therefore we cancelled our order and requested a refund. 30 days on, still no refund; a round of pathetic excuses and BE AWARE they charge you £9.99 to refund your money. All of the above is against the Consumer Rights Act and I have reported to Trading Standards and am just in the process of filling out a Money Claim Online for my wasted time and the refund. There are far better companies to use than this and I would avoid, avoid, avoid.

Beware!
This company cannot be reached by phone.
We were promised delivery on the day the builder would be there to help unload and start work. He had all his men scheduled in that week. We checked that everything was in stock the week before and were told it was but on the day we rang and were told the shower tray was not in so nothing would arrive for 3 days. I was constantly emailing, often with no reply and all requests for a phone call were ignored. We’re nearly 80, had travelled across country for this and the builder was waiting.
Somehow they did manage a 24 hr delivery but I never want to experience such bad customer service again and all that stress. It took a long time to get over it.

I ordered a sink in good time for next day delivery and it didn’t arrive the next day at all it arrived the day after.

When it arrived it was smashed to bits in the extremely poorly packaged box.

I then emailed for a replacement to be sent out to me urgently as I had kitchen fitters waiting for it and got a pathetic reply that they are now out of stock and I could get one in 2-3 weeks. I then asked for an immediate refund in order to go and source one elsewhere and have been told to wait 10 days.

Extremely poor service, terrible packaging, very slow to respond to
Customer via email, had plenty of opportunities to shine and do the right thing and they did nothing to help me at all. I’ll be amazed if I get a refund before Christmas. Would never use this company again.

I don’t normally write bad reviews but I have been disappointed by the customer service received by this company and what should be easy purchase of a sink and a tap has turned into a long ongoing stressful task.
I first purchased one Thomas Denby sink and a Perrin and Rowe tap in November 2021, on the website this was showing as in stock, I then received an email saying the sink had become unavailable and I need to contact the company to let them know if I wanted to wait for the sink, refund or look for an alternative.

Also quoting this:
“Please be aware this item will not be put on back order as yet until we hear from you.”

I contacted sinks.co.uk and swapped my order to a Frankee sink that was in stock no problems.

I then received my Frankee sink and when my kitchen fitter later opened the sink, the drainers where missing, I contacted the company for them to tell me that they could not help me and I needed to contact Frankee directly. I contact Frankee and they helped me but not after saying this should be the company you order from.
Left it as have the sinks and drainers arriving soon, until 2 months later I received a denby sink on redirected delivery from my old house as I had now moved house and settled with new kitchen and sink in tow.
Also realised payment had been taken, i contact the sinks.co.uk company with no quibble just a miss communication and human error and could I please get refund and the sink picked up soon as possible. I then got told that I would have to pay for delivery as I should of checked and it was now in my possession, after getting a little enraged and saying I cancelled this order I got shot back with the lady who delt with your call is experienced and would not make this mistake! 🥴 I left the call to find me email confirming that I cancelled this order and followed the conversation on through email forwarding it on to them.
Due to another human error mistake they came to pick up from my old house as I had already told them Ive moved and due to the fact that I had my new Frankee sink delivered to the new house anyway because of this I have to pay £150 in error mistake or keep the sink.
Long story short due to price I would get for taking it back I have chosen to keep the sink and resell it on! A company I would never use again as all the sinks and taps they sell can be bought else where I would recommend trying somewhere else and save yourself 5 months of hassle for a purchase and left with an extra sink.

I would not use this company have been waiting for a Franke tap sens the 26 of Jan still not been delivered but is showing on the website as in stock. The company is not an authorised Franke reseller. They buy from a distributor that drop ship the orders. Every time I talked to them it's a new delay and still no product. I would avoid this company.

Fantastic service. Ordered sink/taps/waste which arrived promptly. Unfortunately there was a problem with the sink which meant it needed replacing. Lady I spoke to on the phone really helpful and within two working days the damaged sink was collected and a replacement received. Had several email updates along the was keeping me informed and up-to-date.

Ordered FRANKE sink and taps yesterday morning. Arrived 2.30 this afternoon .spoke to a very helpful gentleman this morning who was able to tell me what time my order would arrive. I had been nervous of the bad reviews .but can only give five stars.

Bought a sink and waste. No overflow or strainer waste as I would have expected. However, I called to order them on 9/12/21 spoke to Amber who said she would pass to Jill who would be in touch. No response so called back 14/12/21 to be told the exact same by Amber. I explained I have 3 small children and 2 adults ill with long Covid and no working kitchen sink until I receive parts. She said someone would get back to me. It’s now 29/12/21 and no response from them. I took it upon myself to try to source the items. I called the sink manufacturer who do not sell to non trade but gave me the code for the product I was looking for. As SINK were useless I called manufacturer again asking if they had a trade company near me. They gave me a number for Travis Perkins who I called and they kindly took it upon themselves to assist and order the parts for me. (Thank you Andy). I believe SINK are a connection to Victoria Plumbing who I have used for years without issue. They should be called SINKING SHIP as that is what’s going to happen to them as their customer service is diabolical. I work for local government and could source what I needed and they being in the trade couldn’t or wouldn’t. Amber needs customer service training. Her skills are lacking in my opinion based on her lack of service to me. Jill also leaves a lot to be desired by not getting back or sourcing what I needed to have a working sink. AVOID LIKE THE PLAGUE!

We bought a sink and tap but I had no shipping details so was unsure of the delivery date. When I called and enquired they told me it had already been delivered, which it definitely hadn’t been so they said they would look into it. I chased them again and they said they would look into it as their notes said it had been delivered - as mentioned before it hadn’t! The delivery came an hour after my second call to them though I never did receive a call back to tell me where it had been or to check it had actually arrived. I’ll be avoiding this place in future.

Ordered what I needed for next day delivery then I subsequently had to cancel my order. Great customer service from Bernice who managed to stop the order from being dispatched and refund issued within minutes. Thank you!

Worst customer service. Not willing to help customers, automatically the chrome set the delivery address to the payment address. Called up 2 minutes after to request a different delivery address and was told not possible.

Was a little wary of ordering given recent poor reviews, but the service I received was excellent. I ordered a kitchen sink and tap (that were advertised as being available for next day delivery) at 10:30am on Tuesday and received them both at 7.45am the following day.

Atrocious customer service. Ordered a sink in August Took almost 4 weeks to get it returned and still waiting for my refund almost 2 months later. Sinks ban you from speaking to their customer service if you get irritated and rude with them. They cut me off mid sentence and then ended the call when I told her I was irritated that I had waited so long for a refund I think anyone would get rude and irritated waiting two months for a £750 refund. Avoid them like the plague everyone listen to all the customer reviews they are absolutely 100% right in my experience