Sinks Reviews 587

Bought a fancy kitchen sink and tap from them for a lot of money. Tap is faulty and they are palming me off to someone else and not providing me with any customer support or service.

False and misleading information on the website . We ordered Perrin&Rowe taps as it stated in stock 1-3 days lead time. Everywhere else we looked said 5-7 days should have known it was a scam ! No such service, no confirmation email, no reply to customer service emails .... except a standard we’ll get back to you within 5 days!
Having to reschedule the tradesmen and still no date to advise as this company fail to reply. Avoid

Used them twice. Fast and friendly. Good quality all around and well packaged.

Bought the Nocalc-pre-filter-plus-water-treatment-system from Sinks.co.uk which was on sale for £249.97 against a price of £400
After the fulfilment, I received a completely different product, NoCalc Starter Pack filter which is available for £109 (£50 reduced rate) at other online retailers. To my surprise the customer service didn't even realise they have sent a wrong product but had the audacity to tell me they have sent the correct product. Unfortunately I cannot post images as proof of what Sinks is advertising and what is being sold!!!
Why on earth are they selling a product worth £159 for £249???

This company is poor and that is not the word I want to use
Brought a stainless steel inset sink from them comes with a trap that is next to useless and the sink scratched all in the bottom after using for the first time now rust spots are forming so obviously a poor quality stainless
Contacted sinks. Co. UK only to be given a number for smeg to complain to them how can a company sell something take your money put it in there account then tell you its not there problem do not use this company they are just a middle man will continue to bombarded them with emails just to interrupt them as they count there cash I've basically payed someone to put a sink in a box and post it then sit back and deny all responsibility not good enough

Awful experience. They delivered the sink on time, but without the other parts of the order we needed to fit it. These took another month to arrive.

The sink was the wrong dimensions from their measurements on the website so we asked to return it (within their 7 day window).

They said they would charge us a £50 fee for this (which is fine as it will cost a lot to ship back to them), but now 10 weeks later they have not processed any part of the return, or picked up the sink, or refunded our money.

Plus, they are hard to get hold of on the phone, and are worse than useless at responding to email.

Do not buy a sink from them.

Sink delivered exactly as ordered. Very easy. Prompt and helpful service. Many thanks.

This company has knowingly shipped 4 faulty sinks from 5 deliveries to us in two months.
Even allowing for COVID issues, this company is one of the most ineffective that I have come across recently. We ordered two sinks in early August and in spite of numerous emails and long telephone calls, this company has failed to deliver and we are now into October. It seems that they have no QA process as all four damaged sinks were damaged when they were packaged as the packaging is in perfect condition.

Ordered 4 items, but one tap damaged. It took no end of phone calls and emails to get a replacement sent. 2nd and 3rd taps were all damaged too, so gave up in the end and bought elsewhere.
The cheek of it was when I returned the tap, they deducted the cost of sending it back, even though it was damaged. I’m afraid I won’t use them again.

As per previous comments I purchased a sink at a premium price due the item being in “stock” after a week of waiting for my free next day delivery I chased it up to find the item wasn’t in stock and should be available in a couple of weeks the item finally arrived damaged. Awaiting damaged item to be collected and refunded.. never again!!!

I love their sinks and taps because there are a lot of designs and brands to choose from their website. I had an easy time placing my order and when my order arrived it was packed well and the products have great quality and would really last for a long time.

Ordered sink wastes, said next day delivery - emailed to chase up after 3 days. Now have been waiting 10 days...they are no longer responding to emails and I have no idea if these items will arrive in time. We've been templated for worktops now, so time is very tight. I'm now having to look elsewhere to find the same items and hope I can get them in time. Avoid.

Poor customer service. Placed an order. Was called to say the item would take two weeks to deliver. I was fine with it. Item was delivered, kitchen was being fitted and we discovered the sink was damaged. They refused to replace the item and were pinning the blame on me. Spent £150 on a sink, they were happy to take my money, but then refuse to acknowledge they have provided a faulty item. Now facing a further delay on my kitchen fitting. Shambles of a company. Would not dare use these guys ever again. Avoid them like the plague.

Very poor experience.
Strongly recommend do not buy.
Delivered the wrong colour.
Very unhelpful manager and customer services.
I felt I was blamed for their mistake.
Ended up out of pocket for plumber cost as well as upteen calls and emails.

Delivered a sink in a tatty old wheelbarrow box. Our builder proceeded to put it in storage and then COVID shut everything down. Opening the wheelbarrow box we identified that the sink we ordered was too big for the kitchen. I called and asked whether we could exchange for a different sink, acknowledging that it was sometime since we ordered, and pay the extra. We were met with it's outside of our 14 day window ('computer says no'). You'd expect a little more from a company under current conditions but then again a sink company that delivers sinks in tatty wheelbarrow boxes, maybe you don't. Won't be using again.

I purchased a sink at a sale price and 5 days later I rang to check which waste pipes I need, the lady check and told me. I purchase those elsewhere. After 7 days I contacted company as I still had not received my sink. I was told that they only had one, they took two orders and sent the sink to the other buyer. They could not replace the sink as it was expensive from another supplier. They had not rang, or contacted me in anyway. The customer service is unhelpful and unwilling to put you through to a Supervisor. They never even refunded my money, just waited hoping I would never call. Use Taps UK, deliver promptly, customer service amazing and they have a vast selection of sinks at a better price too. Don't entertain this company unless you are happy to be disappointed. Dreadful!!!

All the stuff I needed are here. After a few searches, I found everything. They have fast service and I had a hassle free transaction.

Waited a long time for delivery, after receiving emails meant for someone else to say my sink was out of stock. I emailed to say they had contacted the wrong person, they did not apologise about this.
My order finally arrived only to be the wrong colour and damaged. I contacted customer services , and I am still waiting for a correspondence about the availability of my order. I will have to order from another supplier as I need my kitchen fitting.
Really disappointed with this company. I would not use again.

After searching the internet I found what I wanted at sinks.co.uk for an excellent price. Easy ordering, delivery prompt as promised. Would certainly recommend and use them again.

Ordering from Sinks was a simple process, however at the time of my order their website indicated there was available stock but, this was not the case. It was a minor point as I quickly received a telephone call advising the nil stock position occurred during the peak virus shutdown of industries and this I considered could not be directly attributed to Sinks. I was advised there would be approximately a 7 - 10 day lead time. In addition I was also asked if I wished my payment to be returned to me as a result of this but, as the sink was not an immediate priority I was prepared to wait. I can confirm the order was serviced within the timescale they specified. The Company provided me with an excellent customer service and a good quality product at a very competitive price. I therefore have no hesitation in recommending them to other prospective purchasers.