I would like to thank A member of your staff (Nachi Patil) Who's response helped me immensly in organising the repair of my ZIP Medusa Generator as I live here in Ireland.My Generator is vital to... See more
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Review summary
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What people talk about most
Based on these reviews
We had a series of questions about a new welder we had purchased from SIP. We sent them an email and explained our situation. Within five minutes we had a reply from Nancy, followed by a series of i... See more
Company replied
To be honest, I didn't expect much from my enquiry, which related to a 2007 battery charger. But the agent I spoke to, Rob, could not have been more helpful. I gave him the model/serial number. For se... See more
Company replied
We bought an SIP VSDD/RD 15KW variable speed screw compressor and it has been fantastic. The 1 year service was due and Nancy couldn't have been more helpful, organised the service quickly and kept... See more
Company replied
Company details
- Industrial Equipment Supplier
- Agricultural Machinery Manufacturer
- Automotive Repair Equipment Wholesaler
- Pneumatic Tools Supplier
- Welding Gas Supplier
- Welding Supply Store
About SIP Industrial Products Ltd
Written by the company
For over 57 years, SIP Industrial Products Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.
As an ISO 9001 approved machinery specialist, SIP offer customers quality, value and choice, ensuring they have the optimal product for the task in hand.
The product range comprises 12 categories, including: Air Compressors & Tools, Automotive & Lifting Equipment, Boosters, Chargers & Starters, Cleaning Equipment, Climate Control, Power Generators, Heaters, Landscaping Tools, Metalwork, Water Pumps, Welders & Woodworking Machines.
Check out the full range
Contact info
SIP Industrial Products Ltd, Gelders Hall Road, LE12 9NH, Shepshed, United Kingdom
- 01509 500500
- sales@sip-group.com
- sip-group.com
SIP Industrial Products Ltd
4.8
Excellent
356 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can’t see the attachment you sent me…
I can’t see the attachment you sent me on email.After a quick phone call this issue was sorted and my order is on its way perfect.Thank you team SIP.
December 1, 2025
Reply from SIP Industrial Products Ltd
Thank you for your 5* Review, Derek. Always a pleasure to see how efficient our Team are in ensuring our customers are supported in every way possible.
Should you have any further queries, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Prompt reply to speculative email…
Prompt reply to speculative email requesting help wlth an old SIP product that I’ve been trying to repair for a little while. Followed by a simple cost effective solution that would have saved me a lot of time had I contacted them sooner 😀
November 27, 2025
Reply from SIP Industrial Products Ltd
Hello Alan, Thank you for your 5* Review. Glad our Team assisted successfully.
Please do not hesitate to contact us in the future if needed.
Best Wishes,
SIP Team.
quick and speedy response to an email…
quick and speedy response to an email we sent, requesting a parts diagram for a space heater.
November 26, 2025
Reply from SIP Industrial Products Ltd
Thank you Steven for your 5* Review. We are happy our Team provided quick and speedy response.
Please do not hesitate to contact us if needed in the future.
Kind Regards,
Team SIP.
There was a fault with the compressor
There was a fault with the compressor, after reviewing it they decided to replace it with a new one. Fingers crossed this one is alright.
November 18, 2025
Reply from SIP Industrial Products Ltd
Hello William, Thank you for your 5* Review.
We are glad the Team were able to identify the fault and get a new unit to you.
If you need anything else or have further concerns, we are always here to help.
Kind Regards,
Team SIP.
very helpful when contacted with a…
very helpful when contacted with a technical issue.
November 20, 2025
Reply from SIP Industrial Products Ltd
Thank you Keeley for your 5 * Review. We are glad to have helped with your technical query.
Should you need further assistance, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Excellent service...
just to let you know that I am well impressed with the service. From helping me to find the part, to postage. Received it next day.
I like to give feedback, especially when a service is above and beyond. Hope you have a good day.
November 11, 2025
Reply from SIP Industrial Products Ltd
Hello Andrew, Thank you for your 5* Review. We are delighted to hear that you were impressed with the service.
We always aim to go above and beyond, so knowing it made a difference is greatly appreciated.
Kind Regards,
Team SIP.
EXCELLENT SERVICE VERY HELPFULL
November 7, 2025
Reply from SIP Industrial Products Ltd
Thank you for your 5* Review. We are really glad you found our service helpful.
Please do not hesitate to contact us in the future if needed.
Best Wishes,
Team SIP.
For the second time
For the second time, the team at SIP have been brilliant. Very helpful and knowledgeable team throughout. Thank you!
November 6, 2025
Reply from SIP Industrial Products Ltd
Thank you again Ray, for your review and glad we were able to help.
Always here to assist.
Kind Regards,
Team SIP.
SIP AUTOPLUS 160A
Super fast next day delivery after not reciving the first Mig customer help line was very helpfull would highly recomend
November 5, 2025
Unprompted review
Reply from SIP Industrial Products Ltd
Thank you Louis for your 5* Review. It is good to see our team could help and get your replacement out quickly.
Thank you again for choosing SIP.
Kind Regards,
Team SIP.
Excellent communication and customer…
Excellent communication and customer service.
Also really pleased with the fast delivery.
Would highly recommend this company.
November 5, 2025
Reply from SIP Industrial Products Ltd
Hello Jacqueline, Thank you so much for the amazing review. We are so glad you were happy with our service.
Please remember we are here to help anytime you need us.
Kind Regards,
Team SIP.
Excellent source of information.
Very prompt responses to my series of enquiries for technical details of an old arc welder.
November 3, 2025
Reply from SIP Industrial Products Ltd
Thank you Clive, for your 5* Review. We are pleased to hear our Team responded promptly. We are always glad to help.
Best Wishes,
Team SIP.
Great service lovely people very…
Great service lovely people very helpful from beginning top people
October 31, 2025
Reply from SIP Industrial Products Ltd
Hello Adam, Thank you for your wonderful feedback. We are pleased to know our Team provided helpful and friendly service throughout.
Please do not hesitate to contact us in the future if needed.
Kind Regards,
Team SIP.
Bought an air mate air compressor but…
Bought an air mate air compressor but wasn’t sure which couplers needed for the air hose rang customer service and they addressed my problem straight away and sent me out some adaptors so I could get it up and running. Amazing customer service.
October 28, 2025
Unprompted review
Reply from SIP Industrial Products Ltd
Hi Laura, We really appreciate you taking the time to leave us a 5* Review.
It is great to hear our Team could get the parts sorted so quickly.
We are always here if you need anything else.
Kind Regards,
Team SIP.
PROBLEM SOLVED IN MINUTES
October 30, 2025
Unprompted review
Reply from SIP Industrial Products Ltd
Thank you for your 5* Review.
Glad we could solve your query quickly. We truly value your partnership and look forward to continuing to work with you.
Kind Regards,
Team SIP.
It was really good experience and I had…
It was really good experience and I had amazing customer service from Nancy. She’s absolutely a diamond. She helped me out for everything. I bought a couple of compressor before from this company and I just purchased it to recently but Nancy say she is a diamond She is helped me a lot for everything and thanks for all your teams and thanks for Nancy. All the best for you.
October 20, 2025
Reply from SIP Industrial Products Ltd
Thank you Sheer, for your 5* Review and being such a good customer of SIP.
We are delighted to hear that you’ve had another great experience with our Team and will pass your feedback on to Nancy.
We look forward to helping you again in the future.
All The Best,
Team SIP.
quick service provided for replacement…
quick service provided for replacement part, sent email and within a couple of days part was dispatched.
October 24, 2025
Reply from SIP Industrial Products Ltd
Hello Mike, Thank you for your feedback. We are glad to hear that our team were able to help quickly.
Please do not hesitate to contact in the future should you require our assistance.
Kind Regards,
Team SIP.
SIP Customer service dealt with a…
SIP Customer service dealt with a damaged on arrival Machine swiftly and efficiently, with a replacement going out on a next day basis.
October 28, 2025
Reply from SIP Industrial Products Ltd
Thank you Ian for your 5* Review. Glad our Customer Service Team were able to resolve your issue quickly and get the replacement machine to you without delay.
Should you need any further assistance, please do not hesitate to contact us.
Kind Regards,
Team SIP.
Very prompt response with just the…
Very prompt response with just the information I needed thank you.
October 27, 2025
Reply from SIP Industrial Products Ltd
Thank you Ben for your 5* Review. We are glad to have provided the information you needed. Please do not hesitate to contact us if you need anything else.
Kind Regards,
Team SIP.
GOOD TRY, BUT not good enough
FIRST MACHINE, USED, COVERED IN OIL, MARKS ON SAFT, LOWER HANDLE WOULDNT MOUNT, SECOND MACHINE ,REPLACEMENT, DRIVE SHAFT WOULDNT ENGAGE, SO NO DRIVE, 3rd Machine looks fine, but who knows, WEATHER Stoping us trying it, STAFF were helpful on gettting things sorted, BUT Nachi wasnt up to speed with the situation, as i needed a multi tool in a dry period of weather, which DIDNT really happen, SHAME
October 15, 2025
Reply from SIP Industrial Products Ltd
Thank you for your feedback, Paul. We are very sorry to hear about the issues you experienced with the first two machines, that is certainly not the standard we aim to deliver.
We appreciate your patience as we worked through the replacements and are glad the last replacement machine arrived in good condition.
We ask that you contact our Technical Team straight away if you experience any further issues.
We are always here to assist and hope to have the opportunity to assist you again in the future.
Kind Regards,
Team SIP.
Fantastic service from the customer services team.
Fantastic service from SIP's customer service team. I e-mailed in with about problem one of my top account customers was having with a compressor. I got a very quick response from the Team, who dealt with the issue promptly. After sales service is a key part of being a successful business and SIP certainly have it in abundance!
Store Manager (Preston Machine Mart)
October 22, 2025
Unprompted review
Reply from SIP Industrial Products Ltd
Hello Graham, thank you so much for taking the time to leave us a 5* Review.
Our team takes great pride in providing quick, effective support, and it’s great to hear that we could help resolve your issue quickly.
We truly value your partnership and look forward to continuing to support you.
All The Best,
Team SIP.
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