I was looking specifically for PFAS free cookware to replace non-stick pans. Siraats pans had surfaced as a good candidate and the website was convincing. The pan arrived a few days ago and was immedi... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The titanium pan I purchased worked well for only about 3 months after which it started to stick significantly. I contacted customer service who requested photos which i complied with. They responded... See more
Company replied
It rarely happens these days especially with AI Chat/Summit a ticket etc when you really need a Caring Positive Genuine Human touch-Response to ongoing delivery issues. I really rate Hannar at Siraa... See more
Company replied
From my experience in last few days I have to say Siraat should be given Customer Service Excellence Award. Apart from email replies being almost instant (even continuing through Sunday!) they have re... See more
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Company details
Written by the company
Discover SiraatsKitchen – the leader in premium titanium cutting boards and sustainable kitchen accessories. Elevate your cooking with durable, eco-friendly, and stylish kitchen tools designed for modern homes. Shop now for innovative solutions that combine health, quality, and elegance.
Contact info
United States
- Support@siraatskitchen.com
- siraatskitchen.com
3.4
Average
1K reviews
Replied to 91% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Sad and disappointed
Took ages to receive my order… And after seeing instructions that they are exactly the same as if you would use standard stainless steel pan I decided to return my order immediately.
Paid for the return… Got an email on the 31st of March (almost two weeks ago) that they got my order back and that they are checking it…. Almost two weeks and no money back … When I sent an email with simple question as to when I can expect my money back.. I got an email with return delivery label and request for return…. What kind of customer service is that? I’m so annoyed…
April 11, 2026
Unprompted review
Reply from Siraat
Hello Magdalena,
We’re sorry to hear about your experience and understand how frustrating this situation must have been.
We sincerely apologize for the confusion caused by the response you received, as this is not the level of service we aim to provide. Your return has been received, and our team is currently reviewing it to proceed with the refund.
We appreciate your patience and would be happy to provide you with a clear update. Please feel free to contact us again so we can assist you further and ensure this is resolved for you as soon as possible.
Aika – Siraat Support
Great quality
Quick delivery. Brilliant pan. Heats up fast non stick.
April 12, 2026
Unprompted review
Reply from Siraat
Hello Margo,
Thank you very much for your kind feedback!
We’re delighted to hear that your order arrived quickly and that you’re enjoying the pan’s performance.
We truly appreciate your support!
Aika – Siraat Support
Customer Service Update
5/2/26-I wanted to offer an update following my initial review. Following the posting of my initial review, the company did reach out to me via email, and have since replaced the pan. I can’t speak more specifically regarding the quality, as the first pan did scratch, and in order to get a bad replacement I had to leave a bad review, and we haven’t used the pans long enough to see how they will hold up long term, but I feel more hopeful at this time.
Do not purchase merchandise from this company, they misrepresent themselves and the quality of their products. They also do not adhere to their refund policies. I’ve had my pans for about 3 weeks now and one of them scratched (advertised not too). I wrote to them and asked them for a replacement or refund, they asked for photos, I sent the photos, they then indicated that they thought the scratches were actually “food residue” which they were clearly not. They offered some cleaning suggestions and asked for additional photos, I haven’t heard from them since, and haven’t received a replacement or a refund. Quite honestly I think the responses received via email are AI generated, I’m not even sure you’re interacting with a person. Definitely stay away from this company.
April 6, 2026
Unprompted review
Reply from Siraat
Hello Shannon,
We’re sorry to hear that you feel this way about your experience.
Our support team has been in contact with you and reviewed the information provided in order to better understand the situation. As part of this process, we may request additional details or photos to ensure we assess each case accurately and provide the appropriate support.
We’re sorry to hear that you have not received a follow-up, as this is not the level of service we aim to provide. Our team remains available and would be happy to continue assisting you and review your case further.
Please feel free to contact us again with your order details so we can look into this for you.
Aika – Siraat Support
Best Products and Customer support was amazing.
Customer support was amazing. They sent me out a replacement product and continuously monitored the shipment.
April 8, 2026
Unprompted review
Reply from Siraat
Hello Scherer,
Thank you so much for your kind feedback!
We’re delighted to hear that our team was able to support you and ensure everything was followed through, including your replacement. Providing reliable and attentive service is very important to us.
We truly appreciate your support!
Aika – Siraat Support
Misleading
Beautiful pans, great marketing, poor performance. Pans stick. Thin poor quality base means they burn food too easily. Mine is in the bin.
April 11, 2026
Unprompted review
Reply from Siraat
Hello Tom,
We’re sorry to hear that your experience did not meet your expectations.
We understand how disappointing this must have been. Cooking performance can sometimes vary depending on factors such as heat level, stovetop type, and preparation, and our team is always available to provide guidance to help achieve the best results.
If you would like us to review your case further, please feel free to contact us with your order details.
Aika – Siraat Support
Customer service great
Customer service great!
I had small problem that was delt with promptly.
Can’t wait to use my frying pan 😊
April 11, 2026
Unprompted review
Reply from Siraat
Hello Vesna,
Thank you so much for your kind feedback!
We’re delighted to hear that your concern was resolved promptly and that you had a great experience with our customer service.
We hope you enjoy using your frying pan 😊 and truly appreciate your support!
Aika – Siraat Support
This pan is fantastic
This pan is fantastic. Makes all of our others "non stick" seem really sticky.
Company keeps customer well apprised of shipping status.
April 1, 2026
Unprompted review
Reply from Siraat
Hello Thomas,
Thank you very much for your kind feedback!
We’re delighted to hear that you’re enjoying the pan and that it stands out compared to others you’ve used. It’s also great to know that you found our shipping updates helpful.
We truly appreciate your support!
Aika – Siraat Support
Customer Service Review
I haven't used any Siraat products so this is not a rating of any of that. I placed an order by mistake and reached out to customer service explaining my situation. I requested they cancel the order before anything was shipped so save us both some hassle. Angelo from the customer support team replied promptly and took care of the issue swiftly. Can't ask for anything more there!
April 10, 2026
Unprompted review
Reply from Siraat
Hello Teri,
Thank you very much for your kind feedback!
We’re delighted to hear that Angelo was able to assist you promptly and resolve your request smoothly. He will be very happy to hear your kind words.
Providing quick and helpful support is very important to us, and we truly appreciate your feedback!
Aika – Siraat Support
Such a stunning pan
Such a nice looking pan. Used it last night to cook some salmon and it did it to perfection. Seems like you can cook on lower induction settings too!
April 11, 2026
Unprompted review
Reply from Siraat
Hello Adam,
Thank you so much for your lovely feedback!
We’re delighted to hear that you’re enjoying both the look and performance of the pan, and that your salmon turned out perfectly. It’s also great to know it’s working well on lower induction settings.
We truly appreciate your support!
Aika – Siraat Support
Refund policy on Used Products
I purchased the Titanium Hammered Pan Pro on March 16. On the third use, the pan started sticking and it made it more difficult to clean. The pan did not live up to my expectations. I read their refund policy on Used Products and it clearly states, "If you’ve been using the product and feel it’s not performing as expected, reach out to our team. We may ask for a few photos so we can understand the issue and help you get the best results. In many cases, a small adjustment in technique makes all the difference." I contacted support on April 4th, sent pictures of the pan. They gave me some suggestions on how to clean with vinegar and baking soda from all the sticking. I had to scrape the pan three times over before everything cleaned out. The claim it is non-stick is not true, I had to keep scraping the food. The pan did not live up to my expectations, after about 21 emails back and forth, they refused to provide a refund. The policy clearly states if it does not live up to your expectations however support refused to provide; as support responded that they do not provide refunds on used products. How can one tell if it lived up to expectations without using it? This does not make sense at all. If that is the case, it should be clearly stated in the refund policy.
Plus, their response began to sound robotic, impersonal, the same message over and over again how they are sorry and not able to provide a refund. I am totally disappointed with the company and their level of support.
April 4, 2026
Unprompted review
Reply from Siraat
Hello Shanthi,
We’re sorry to hear that your experience did not meet your expectations.
Our support team has been in contact with you and carefully reviewed your case based on the information and photos provided. As part of this process, we provided guidance to help address the performance concerns and worked with you throughout.
We understand that this situation has been frustrating. As part of our efforts to resolve the matter, a partial refund was issued in line with our policy and the condition of the item.
We regret that we were not able to reach an outcome that fully met your expectations, and we appreciate you taking the time to share your feedback.
Aika – Siraat Support
Took less than a week to get my product.
Took less than a week to get my product.
This was my second buy in less than a year and I will buy another pan I need.
My first order went on a small problem, Siraat made all the efforts to replace my first pan with another one.
The quality is excellent that's why I bought another item from them.
April 8, 2026
Unprompted review
Reply from Siraat
Hello Cads,
Thank you very much for your kind feedback!
We’re delighted to hear that your order arrived quickly and that you chose to purchase from us again. It’s great to know that we were able to resolve the issue with your first order and that you’re happy with the quality of our products.
We truly appreciate your continued support and look forward to serving you again!
Aika – Siraat Support
Probably The Last Pans We Will Have To Purchase
My wife and I have gone through many different pans. Teflon coated ceramic coated, all claimed to be nonstick. All failed, used the pans according to manufacture instructions and food still stuck. Also the coatings eventually separated from the pan. These hammered Titanium pans from Siraat have been the best we have owned yet. We suspect they will be the last pans we ever have to purchase. No coating to have to worry about coming off and contaminating the food or risking our health. The food does not stick, able to make my eggs over easy without any problems. Plus they are easy to clean.
The customer service is one of the best I have delt with in many years. The crepe pan that we purchased had a small issue. The handle was a little loose where it is riveted to the pan. I reached out to customer service be email and they responded immediately. After a small back and forth they resolved the issue to my liking.
April 3, 2026
Unprompted review
Reply from Siraat
Hello Scott,
Thank you so much for your detailed and thoughtful feedback!
We’re delighted to hear that our pans have stood out among the many you’ve tried and that you’re enjoying the cooking performance and ease of cleaning. It’s especially great to know that they’ve met your expectations over time.
We’re also glad we were able to assist you promptly with the crepe pan and resolve the issue to your satisfaction.
Your support and trust mean a lot to us, we truly appreciate it!
Aika – Siraat Support
The support I received was excellent
The support I received was excellent—clear, professional, and very helpful. The pan itself excellent, well received and met expectations in terms of quality and performance.
Overall, a very positive experience. I think I will order other pans from your collection.
April 10, 2026
Unprompted review
Reply from Siraat
Hello Hasmik,
Thank you very much for your kind feedback!
We’re delighted to hear that you had a positive experience with both our customer support and the product, and that everything met your expectations in terms of quality and performance.
It means a lot to us that you’re considering adding more pans to your collection, we look forward to serving you again!
Aika – Siraat Support
I made the oder online following an Instagram ad
I made the oder online following an Instagram ad, the order was very late due to the turbulent situation in the region. i started to doubt the authenticity of the company. However, after some follow-up, they responded with excellent support, and they diverted the delivery to another address on my choice without any additional charge, I am very satisfied with this service.
April 7, 2026
Unprompted review
Reply from Siraat
Hello Will,
Thank you very much for your thoughtful feedback!
We understand that the delay may have caused some concern, and we truly appreciate your patience. We’re glad our team was able to assist you promptly and accommodate your request to redirect the delivery.
It’s great to hear that you’re satisfied with the service, and we truly appreciate your support!
Aika – Siraat Support
Positive Response Siraat has Panned it!!
It rarely happens these days especially with AI Chat/Summit a ticket etc when you really need a Caring Positive Genuine Human touch-Response to ongoing delivery issues. I really rate Hannar at Siraat for restoring my faith with that with an outstanding Caring Response & Hopefully to be Resolved.
Thank You
Mr John Oddy
April 9, 2026
Unprompted review
Reply from Siraat
Hello Mr Oddy,
Thank you so much for your kind and thoughtful feedback!
We’re delighted to hear that Hannah was able to support you and provide the care and attention you needed, she will be very happy to hear your kind words.
Providing genuine, human support is very important to us, especially when resolving delivery concerns, and we’re glad we could help restore your confidence.
We truly appreciate your support and look forward to resolving this fully for you.
Aika – Siraat Support
Seduced by Siraat's marketing (Updated)
Seduced by Siraat's marketing, I bought one of their expensive frying pans. Now I may be at fault, but as a non-stick pan I find it an abject failure - almost everything sticks. Beautiful and clearly very well made, yes, but I could buy several non-stick pans at the supermarket for the cost of this one.
Following my review above, the company contacted me and as the pan had a fault, then chose to replace it free of charge. First class customer service - I am a happy bunny - thank you !
March 20, 2026
Unprompted review
Reply from Siraat
Hello John,
Thank you for your feedback, we’re sorry to hear that your experience did not meet your expectations.
We appreciate your honest comments, and we understand how disappointing this can be. Cooking performance can sometimes vary depending on factors such as heat level, stovetop type, and preparation, which is why our team is always available to provide guidance and help achieve the best results.
We’re glad to hear that you found the pan well made, and we would be happy to assist you further if you’d like support with your experience.
Aika – Siraat Support
So disappointed in these pans
So disappointed in these pans. I genuinely was excited to get them and they took a while to be delivered, and then when I used them they are NOT NON STICK. They stick and you have to scrub for ages to get it off the pan. This is such false advertising. I will be requesting a refund. This product is not as described.
April 9, 2026
Unprompted review
Reply from Siraat
Hello Elizabeth,
We’re sorry to hear that your experience did not meet your expectations.
We understand how frustrating this must have been, especially after waiting for your order. Cooking performance can sometimes vary depending on factors such as heat level, stovetop type, and preparation, particularly during the first uses.
Our support team would be happy to review your case and assist you further. Please feel free to contact us with your order details so we can help accordingly.
Aika – Siraat Support
I've only tried the pan once so I still…
I've only tried the pan once so I still don't know much but it did stick a lot...wasn't it supposed to be a NON-STICK PAN ?
April 9, 2026
Unprompted review
Reply from Siraat
Hello Pescetto,
Thank you for your feedback, we’re sorry to hear that your first experience did not meet your expectations.
Cooking results can sometimes vary depending on factors such as heat level, stovetop type, and preparation, especially during the first uses. Our team would be happy to guide you through a few simple steps to help you achieve the best results.
Please feel free to reach out to us with your order details so we can assist you further.
Aika – Siraat Support
The full refund provided
There were some issues during the process, including delays in communication and concerns regarding the returned items. However, the team handled the situation professionally and worked quickly to resolve it.
I appreciate their support and the full refund provided.
April 9, 2026
Unprompted review
Reply from Siraat
Hello Tsedendolgor,
We’re sorry to hear that you feel this way about your experience.
Our support team has been in contact regarding your return, and we have been reviewing your case to understand the current status of the parcel.
We understand how frustrating this situation must be, and we regret that the experience has not met your expectations. Our team remains available and is continuing to assist you in resolving this matter.
Aika – Siraat Support
Mistake fixed quickly
The whole issue was completely my fault, knowing that i explained what i thought had happened and contacted the team right away. I'm sure they laughed on their end, (which I would have) but quickly took my situation for action. Greatly appreciated.
I will be ordering again real soon.
April 7, 2026
Unprompted review
Reply from Siraat
Hello Jesse,
Thank you so much for your kind and honest feedback!
We truly appreciate you reaching out, and we’re glad we could assist you quickly. No worries at all, these things happen, and we’re always happy to help.
It means a lot to us that you’ll be ordering again, and we look forward to serving you soon!
Aika – Siraat Support
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