SIRRI Reviews 190

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, with many highlighting the superb suits and coats, and the accurate sizing. The customer service is frequently described as amazing, helpful, and responsive, with people appreciating the clear communication and ease of exchanges and returns. Reviewers also consistently mention the quick and free delivery, often receiving their items promptly and well-packaged. However, some customers experienced issues with orders, such as receiving incorrect items or finding products to be of poor quality after a short period of wear. A few other people also felt that some items, like shoes, were too big or that trousers lacked adjustable waists, leading to additional costs for alterations.

What people talk about most

Product

Customers had positive experiences with product quality, with many reviewers praising the superb quality of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of suits, outfits,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's helpfulness,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

I ordered a 4-piece ivory paisley waistcoat set from Sirri for a wedding. The photo on the website showed an ivory shirt to match the paisley ivory waistcoat and cravat, but when I received the 4... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I was let down last minute with a suit…

I was let down last minute with a suit for my son and was scared to order online incase the quality was not as good or if I would receive it, I order suit and shoes for my son and it was amazing, stunning quality, perfect true to size fit, and the shoes was perfect 🥰 really wish I had ordered all my suits from here, fast dispatch also defo recommend.

May 3, 2022
Unprompted review
Rated 5 out of 5 stars

I've ordered a few suits from this site…

I've ordered a few suits from this site for my nephews to wear at my wedding and the customer service has been amazing. Really fast delivery and so much help with sizes. I haven't had much luck finding formal suits for the boys but the three piece tux I have for them looks amazing and I would definitely recommend.

April 30, 2022
Unprompted review
Rated 5 out of 5 stars

Marvellous company

Marvellous company. Went over the top to help with my order which I was desperate to receive early, a boys shirt with cuff links for my daughters wedding. So glad to say, had received in good time with there help. The shirt is good quality, a fair price and looks very smart. Would thoroughly recommend this company to anyone.

April 21, 2022
Unprompted review
Rated 5 out of 5 stars

I bought a 5 piece suit for my son for…

I bought a 5 piece suit for my son for his FHC. I thank the customer service, they exchanged the size for us. My son is tall and look slim, but not actually slim, so getting the right size for him is not easy. My husband & I like the suit. My husband had to take the suit for adjustment. He just did not want to keep exchanging and exchanging. SIRRI were ready to exchange again.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service all round!!

I ordered a suit for an upcoming wedding. The wrong sized trousers arrived. Del @ SIRRI responded to my email immediately and had the correct trousers delivered to my door 2 days later (with no need to return the other ones!) The suit is beautiful too. Excellent customer service, immediately rectified the problem, super fast delivery. Will be using again

March 10, 2022
Unprompted review
Rated 1 out of 5 stars

Messed up my order and now not…

Messed up my order and now not answering my calls. Had concerns before ordering but gave them the benefit of the doubt. Avoid this company as they do not adhere to UK consumer rights standards.

March 8, 2022
Unprompted review
SIRRI logo

Reply from SIRRI

Customer had gotten his order with the exact colour which was requested by himself. Order confirmation email is also stating the same that the customer placed an order for a black pair of shoes however claiming that he had ordered a navy pair, which is also fine, we shall take it on as if it was our own mistake, which is part of our customer service policy.

Our customer service team kindly asked customer to return the item with our free return service for a full refund and to place a new order for the navy pairs to speed up the process as well as offered free next day delivery service with one aim in our minds which is to make the customer happy.

Our offer was rejected by the customer furthermore suggested that we pay for his travelling expenses as he had to buy some shoes elsewhere, We issued customer’s full refund although we did not get the shoes back. As a UK company, an Etsy seller, Amazon, and eBay seller for more than 10 years, customer satisfaction is our first aim. We did the best we could however his disrespectful attitude over the phone with our customer service team girls were unacceptable

Rated 5 out of 5 stars

Helpful, top quality, honest company,

Had to exchange 2 suits not to any fault of the products just lanky children. Refund processed with great communication throughout. Ordered 2 other suits, fantastic prices and quality. Will definitely recommend and use again.

January 21, 2022
Unprompted review
Rated 5 out of 5 stars

Recent purchase

I recently purchases 4 boys suits for a family wedding which were excellent quality. Delivery to Ireland was very fast. I had to return one suit as it was too big but the wrong refund was given. When I contacted their customer service they were very apologetic and I received the correct refund almost immediately.

January 17, 2022
Unprompted review
Rated 5 out of 5 stars

BRILLIANT Customer service!

Had a bit of a hiccup with Sirri regarding an order but they were amazing in sorting things out, including refunding return postage that I paid and offering 15% discount on future orders.

Brilliant customer service - highly recommended! They even phoned me which is unheard of these days. Bravo!

December 27, 2021
Unprompted review
SIRRI logo

Reply from SIRRI

The free return label link is already clear on our website and it is reachable for every customer through our return policy . Although discount has been offered for any next transaction. Listing has been adjusted as there was a technical issue .Sirri was not informed about this return otherwise we woulld have offered a free reutn label through the link . The full refund has been issued when the return was delivered back to us .

Rated 5 out of 5 stars

I am really with the customer service I…

I am really with the customer service I received from SIRRI.
I made an urgent order of boys suits and shoes on Friday 17th Dec but I was worried about the delivery time because I was to travel on the 22nd Dec. So I called and send an email regarding my travel and my order and I was told to give the order which I did.

I am happy to say my order was put on a fast track delivery without no extra cost and the customer service team kept checking on me through email if I have receive and thankfully I received my order on the 21st Dec.
I really appreciate all the effort and excellent customer service that I received.

December 22, 2021
Unprompted review
Rated 5 out of 5 stars

Boys Suit

Great service, I purchased a suit for my 6 year old grandson and was delighted with the product. 4 or 5 days from ordering to arriving , good quality and good workmanship.

November 4, 2021
Unprompted review
Rated 5 out of 5 stars

Communion and confirmation suits sorted…

Communion and confirmation suits sorted and absolutely 5 star quality every time. Suits won't be bought on the High Street to match these.
Already can't wait for wedding season next year and seeing what's on offer by then!
Thanks Sirri 😊

August 11, 2021
Unprompted review
Rated 5 out of 5 stars

Reliable company

My kid's shoes arrived as a pair of two completely different shoes.
Friendly staff resolved my issue to my satisfaction. Reliable company.

June 11, 2021
Unprompted review
Rated 5 out of 5 stars

Superb quality and service

Bought a suit well over a year ago for a wedding. The quality is excellent. 3 Covid posponements and a bigger waistline later and trousers no longer fit. Contacted Sirri and asked if they would send me larger trousers at my cost. They asked for the full suit back and replaced the trousers free of charge. Superb service.
Has been a total pleasure dealing with this company and cannot praise enough

May 19, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing

Amazing service and the quality of the suit is unbelievable. Highly recommended purchasing from SIRRI. Will be buying from them again. Thank you for all your help with the suits I purchased.

April 21, 2021
Unprompted review
Rated 5 out of 5 stars

What can I say....

What can I say....

Absolutely exquisite suits for my partner (husband to be) and our son for our wedding day.

The service has been excellent and I will be using them again for the rest of the wedding party.

Thank you and a big thumbs up from me

Hayley

March 30, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

I ordered a suit for my boys communion, and with all the lockdown circumstances the date was pushed back leaving the suit to be to small when I came to retry it on. I contacted the customer service team explaining my issue and they have been more than helpful in every way by excepting the return on the suit & without deducting a 20%. They sent me out a suit in the next size up which I absolutely love! I honestly cannot recommend this company more than enough. Brilliant service, understanding and super fast!

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a suit for my sons 1st holy…

Ordered a suit for my sons 1st holy communion and i must say im delighted it is absolutely gorgeous perfect fit i normally dont order online but im so glad i did i cant thank them enough the quality is amazing and it was delivered so quick, thankyou so so much ❤️

March 5, 2021
Unprompted review

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