SIRRI Reviews 190

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, with many highlighting the superb suits and coats, and the accurate sizing. The customer service is frequently described as amazing, helpful, and responsive, with people appreciating the clear communication and ease of exchanges and returns. Reviewers also consistently mention the quick and free delivery, often receiving their items promptly and well-packaged. However, some customers experienced issues with orders, such as receiving incorrect items or finding products to be of poor quality after a short period of wear. A few other people also felt that some items, like shoes, were too big or that trousers lacked adjustable waists, leading to additional costs for alterations.

What people talk about most

Product

Customers had positive experiences with product quality, with many reviewers praising the superb quality of... See more

Quality

Consumers find quality to be positive, with many reviewers praising the excellent quality of suits, outfits,... See more

Customer service

Users describe positive interactions with customer service, often highlighting the team's helpfulness,... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many finding the ordering process easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the quick and prompt delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sirri staff are very helpful and kind. My order was lost by the post, but the Sirri team handled the situation immediately and resolved it with next-day delivery. They are attentive, patient, and grea... See more

Rated 5 out of 5 stars

What made the experience so wonderful on Sunday 19th was the welcome and all the help and advice given. The quality of the suit and other extra items brought for my son party, and proms. I would highl... See more

Rated 5 out of 5 stars

Great experience with this seller which I'd never actually heard of before. I was initially a touch suspect, due to the cheap pricing and the free P&P and the free returns. As it all sounded a bit too... See more

Rated 5 out of 5 stars

I ordered a 4-piece ivory paisley waistcoat set from Sirri for a wedding. The photo on the website showed an ivory shirt to match the paisley ivory waistcoat and cravat, but when I received the 4... See more


Company details

  1. Wedding Store
  2. Children's Clothing Store

Written by the company

UK's No.1 for Childrens' Formal & Casual Wear Online


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

190 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleasantly surprised!

Very pleasantly surprised! I ordered wedding suits for my boys and couldn’t be happier. After searching all over for suits in the style and sizes we needed, I was very skeptical when they appeared to have multiple styles we liked, all with the sizes we needed. I fully expected my order to get cancelled after I submitted it.

Quite to the contrary, the suits arrived 2 days later (from the UK to Kentucky!) with free shipping. The suits themselves were just as described, and of very high quality. Really, couldn’t be happier.

One glitch to note for my fellow Americans: all of the pricing was listed in USD $, including the final order confirmation and the invoice I received with the suits. But when I checked my credit card, the amount as charged not in dollars $, but in £, nearly a 50% price increase. I brought this to the attention of customer service and they refunded the difference within hours.

Overall, a great experience. Would definitely use again!

February 6, 2021
Unprompted review
Rated 5 out of 5 stars

World's Best Online Shop for Childrens Clothing

I just received my order of 4 suits for my grandson's winter wardrobe. Delivery was within a couple of days as promised.

These suits, as always, are of such high quality and so well lined and designed. I just can't get enough of them.

I've been a customer for 4 years now, purchasing 2 times per year. I can't wait to purchase my grandson's Spring wardrobe. Thanks Sirri!

February 5, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Outstanding quality and excellent service. It has always been a pleasure interacting with this company, always willing to go that extra mile for customer satisfaction.

November 3, 2020
Unprompted review
Rated 5 out of 5 stars

Thumbs up!

Lovely experience with Sirri...tracking on parcel disnt work, but customer service was very good, lovely outfit and very happy 9 year old....thanks

October 8, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a mans suit and kids shoes…

I ordered a mans suit and kids shoes didn't fit sent bk as i needed them v quickly for wedding. I was speaking with a lovely lady from sirri and every thing was sorted out and received bk in perfect time and perfect fit. Thanks v much, great quality

September 12, 2020
Unprompted review
Rated 5 out of 5 stars

Review Update Great service

Further to my last review which I can't remove.
Customer services came through and immediately dispatched a replacement shirt which arrived in 2 days. Thank you!
Quality is fantastic, beautiful fabric and comes with cuffs links.
Thank you Sirri

August 28, 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

Brilliant customer service, quick response, lightning fast delivery, excellent Quality. The Suit fits perfectly and is a real eye catcher. From now on my favourite Suit. Thanks so much!

August 26, 2020
Unprompted review
Rated 4 out of 5 stars

Beautifully crafted suit

Beautifully crafted suit, my son is so delighted with it. He will look do slick on the communion day. The customer service team were also great as there was a small administrative issue that was rectified immediately.

July 13, 2020
Unprompted review
Rated 5 out of 5 stars

Superb service

Superb service. I actually live very close to their unit. They let me pick up the item 3 hours after placing the order. They even allowed my three young children to try on suits at the unit. Superb service and very polite. Will use again. 5 🌟

June 25, 2020
Unprompted review
Rated 5 out of 5 stars

Exceptional service & products!

I have bough a number of items from this shop & they are all beautiful & the quality is second to none!
The customer service is faultless & I haven’t had the pleasure of dealing with a company so helpful ever before!
Thank you, from the bottom of my heart, for everything you have helped me with, even though I’m on the other side of the world!

March 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great quality clothes

Great quality clothes, purchased a velvet burgundy blazer for my little boy and he looks so dapper! Delivery was very quick too and customer service was fantastic. All round 5* service. Will definitely order from here again! Thank you Sirri!

February 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great product price and delivery

I have now bought a few items for this seller. The product is great quality, the price is very competitive and the delivery and contact is top notch. Will keep buying here!

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent quality suits, brilliant customer care

The most helpful customer service I have ever experienced. Went the extra mile to ensure I was able to get the right size in time for our wedding. The matching boys and men's suit is brilliant quality and made father and son look incredibly dashing. Thank you again for all the efforts you went to on short notice.

February 13, 2020
Unprompted review
Rated 3 out of 5 stars

Suits are lovely and came quickly BUT…

Suits are lovely and came quickly which was great. However when one of them didn’t fit I was told I could send it back for a free exchange. I had to pay nearly £10 in postage and wasn’t offered a refund on that as “sizing is not considered a fault”. I had to contact 4 days in a row without a single response, to get a tracking number for the returned suit as they never told me they received my package or that they had sent a new one off. Products are great but the customer service is certainly lousy and unhelpful, and watch out if you need to make a return or exchange because you’re told to send it tracked and when you do you don’t get your money back!

January 27, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look