First experience with sixstarcruises and I would certainly use them again. Elizabeth was excellent, talked through our options, nothing was too much bother and explained everything thoroughly. She mad... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We booked our last cruise with Erin Madine at Six Star. Erin was fantastic. Knowledgeable, understanding, and just lovely to deal with. We booked quite late and could only get a lower deck but contac... See more
Company replied
Rebecca provided us with exceptional service today and yesterday to secure 2 suites for the Rocky Mountaineer & onward cruise to Alaska. The perfect example of how to listen and develop solutions to... See more
Company replied
Elizabeth has been our agent from the first time we booked a cruise through six star 3 years ago. Have just returned from another cruise & Elizabeth was incredibly helpful as always during the book... See more
Company replied
4.9
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have just booked a cruise with Liz…
I have just booked a cruise with Liz Wright and was very pleased with the service given. Liz was very knowledgeable and helpful and the booking was completes with the minimum of fuss.
December 22, 2025
Unprompted review
Reply from Sixstarcruises
Dear Ian
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Liz recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Would just like to say happy Christmas…
Would just like to say happy Christmas to Six Star and especially Elizabeth Wright for helping me through the last 3 years' having been on several cruises with Elizabeths guidance, and with been a solo travel this brings more arrangements.So thanks again and I hope our relationship will continue. Steve
December 22, 2025
Unprompted review
Reply from Sixstarcruises
Dear Steve
Thank you for your review,
We truly appreciate your kind Christmas wishes and your continued trust in Six Star Cruises. It’s wonderful to hear how Elizabeth’s guidance has made your cruising experiences enjoyable over the past three years, especially as a solo traveller. We value the relationship we’ve built with you and look forward to helping you plan many more memorable journeys in the future.
Wishing you a very Merry Christmas and a fantastic year ahead.
Once again thank you kindly for your review it is very much appreciated.
Customer Relations
Professional travel assistance
Every person in the Six Star team was positive and helpful, particularly helpful on clarifying the uncertainty regarding Azamara’s check-in procedures.
December 12, 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that every member of our Six Star team provided positive and helpful service. It’s great to know we were able to clarify the uncertainty around Azamara’s check-in procedures for you. Your kind words mean a lot to us, and we look forward to assisting you again with your future travel plans.
Once again thank you kindly for your review it is very much appreciated.
Customer Relations
We booked a cruise with Lisa Paterson
We booked a cruise with Lisa Paterson. No one could have been more helpful, professional and efficient than she. A cheery individual which made dealing with her so much more pleasant and reassuring. She is an asset and a credit to your company.
December 19, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your wonderful 5-star review!
We are delighted to hear that Lisa provided such helpful, professional, and efficient service. Your kind words about her cheerful approach mean a lot to us, and we’ll be sure to share your feedback with her and the team.
We truly appreciate you choosing Six Star Cruises and look forward to helping you plan your next unforgettable journey.
Thank you once again.
Kind Regards
Customer Relations.
Fabulous cruise & great customer service
Booked a fantastic cruise today with Lisa Paterson. Not only was she extremely knowledgeable and helpful, she was really friendly. Lisa researched our criteria and came back to us with various options, which we really appreciated. The service Lisa provided was excellent and we’ll certainly contact her the next time we are booking a cruise. She provided us with the cruise we wanted at the price we could afford. Brilliant !
December 18, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your fantastic 5-star review!
We are thrilled to hear that Lisa provided such knowledgeable, friendly, and helpful service while finding the perfect cruise for you. It’s wonderful to know she met your criteria and budget, and that you’re happy with the options provided.
We truly appreciate your kind words and look forward to assisting you again when you’re ready to book your next cruise.
Thank you once again.
Kind Regards
Customer Relations.
Booked a cruise with Six Star Cruises…
Booked a cruise with Six Star Cruises yesterday and spoke to Lisa Paterson who couldn’t have been more helpful, friendly and professional. So much so that my special requests ( flights from regional airport) were resolved immediately and I confirmed the cruise within one phone call, never done that before. Great work Lisa, looking forward to bombarding you with more queries soon !
December 8, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We are delighted to hear that Lisa made your booking experience smooth, friendly, and professional. It’s great to know your special requests were handled quickly and that you were able to confirm your cruise in just one call, that’s exactly the level of service we aim to provide.
We look forward to helping you with any future queries and making your next cruise just as seamless.
Thank you once again.
Kind Regards
Customer Relations.
Don’t use Clare Haselhurst
Used Clare Haselhurst. Terrible customer service from her. Worst experience. I had to have major back surgery and was unable to go on the trip we had booked through her. She had zero interest in helping us navigate trying to cancel, never once had any empathy. Not once was there an “I’m sorry” or anything. Disappeared for about a week and miraculously reappeared once the deadline to get anything back passed. Use someone else.
Updated to respond to the response…
Ahhh, if only Clare had been as quick to respond then things might not have been so awful. She was slow to respond to any inquiries. In fact a friend that wanted to join our group on the trip messaged Clare to see about how to do that. Clare took days to respond then never followed up. My friend gave up after trying to contact her a couple more times. Another person in our group inquired as to how to alter an excursion. It was like pulling teeth to get her to help. She finally said that their request couldn’t be done. Once they were on the ship they were told it was very easy to do and that there was no issue. Clare comes across (to me at least) as lazy. I stand by my suggestion to not use her. The other 6 people in our group were very unimpressed with her as well.
October 21, 2025
Unprompted review
Reply from Sixstarcruises
Dear Rhonda
Thank you for sharing your experience. We are truly sorry to hear about the challenges you faced and understand how upsetting this must have been.
Claire did speak with your husband when he called to advise us of your medical needs and offered her sympathies regarding your situation. Due to time restraints, you were within the cruise line’s cancellation policy therefore a refund was not possible.
Claire’s advice under these circumstances was to contact your travel insurance provider, unfortunately, we understand you had not taken out travel insurance, which limited the options available. We strongly recommend purchasing travel insurance at the time of booking to protect against unexpected circumstances.
At Six Star Cruises we take all feedback seriously and hope that you recovering well.
Thank you for sharing your further comments. We would like to clarify that Claire is a valued member of our team and is certainly not lazy. She works hard to assist guests and provide the best possible service. While we understand that communication delays can occasionally occur, we are reviewing this to ensure improvements are made.
To provide context, a call was made on 1st October during which Claire expressed her understanding of the situation. When booking through a UK agent, Riviera advises that all guests should have travel insurance from the time of booking to protect against cancellations or unforeseen events. Unfortunately, at the time of making the booking a few weeks earlier, the cruise had already reached a stage where cancellation would result in a 100% loss.
If anyone else from your group would like to share their own experience, they are welcome to write a review as well. We take all feedback seriously and use it to improve our service for future guests.
Kind Regards
Customer Relations
Rebecca was excellent in dealing with…
Rebecca was excellent in dealing with our questions. Very proactive with no pressure to book We were deal with in such a professional way that we decided to transfer our on board booking to her. Will certainly look at using her for future bookings
December 3, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your feedback!
We are delighted to hear that Rebecca provided such proactive and professional service without any pressure. It’s great to know that her support made you feel confident enough to transfer your onboard booking.
We truly appreciate your trust and look forward to helping you plan many more memorable cruises in the future!
Thank you once again.
Kind Regards
Customer Relations
Elizabeth very helpful
Have dealt with Elizabeth on a number of times and she is always very helpful and always goes the second mile to help and oblige
December 3, 2025
Unprompted review
Reply from Sixstarcruises
Dear Ann
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
First time with Six Star Cruises - won’t be the last!
Our Concierge cruise consultant, Rebecca, has been very helpful throughout the process. Any questions we have had have been dealt with in a very helpful and professional way. We will definitely book again with this company as the attention to detail has been exceptional.
December 1, 2025
Unprompted review
Reply from Sixstarcruises
Dear Jean
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that Rebecca has been very helpful throughout your booking journey. its lovely to hear that you will be booking with us again at Six Star Cruises.
Rest assured your kind review will be passed onto Rebecca and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
A lovely Scottish accent.
Lisa Paterson was very friendly and helpful. From the first phone call I knew that she had my best interests at heart and would go out of her way to help in any ways she could. I look forward to booking more cruises with her.
November 27, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We are delighted to hear that Lisa provided such friendly and helpful service and that you felt your best interests were at heart from the very first call.
We truly appreciate your kind words and look forward to helping you plan many more memorable cruises in the future.
Thank you once again.
Kind Regards
Customer Relations.
After a slight paperwork issue has…
After a slight paperwork issue has recently arisen, Rebecca has been most helpful and extremely efficient in resolving the matter. Again thoroughly professional and a pleasure to deal with.
November 27, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for taking the time to share your feedback and for awarding us a 5-star review.
We are delighted to hear that Rebecca was able to assist you efficiently and resolve the paperwork issue to your satisfaction.
Providing a professional and helpful service is always our priority, and it’s wonderful to know that Rebecca made the process smooth and pleasant for you.
Thank you once again.
Kind Regards
Customer Relations.
Rebecca was good at keeping us informed…
Rebecca was good at keeping us informed and able to access full details of the cruises that we were considering. We had specific needs and she examined our options carefully before reporting back
November 25, 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are very happy to hear that Rebecca kept you well-informed and provided the detailed information you needed to make your decision. It’s great to know she took the time to carefully review your specific requirements and present the best options for you.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Recommend this cruise agent
Recommend this cruise agent. Got on very well with Elizabeth. We use lots of agents. So have had much experience.
November 24, 2025
Unprompted review
Reply from Sixstarcruises
Dear Gloria
Thank you for your 5 star review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to share your thoughts on the service delivered by Elizabeth recently.
Once again thank you for your review it is very much appreciated.
Kind Regards
Customer Relations
Our concierge Manager Elizabeth has…
Our concierge Manager Elizabeth has been working very hard to help us find the best cruise for us. She is an excellent person who will go out of her way and spend time in looking for the best deal. Nothing is too much or time spent in researching the best deal and giving the different options. She is very patient and most helpful person .
November 22, 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for taking the time to share your experience. We are very happy to hear that Elizabeth has been so dedicated in helping you find the perfect cruise. Her patience and commitment to exploring every option truly reflect the level of service we aim to provide. We will make sure your kind words reach her
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Six Star experience
We booked our cruise with our concierge Elizabeth Wright who was extremely helpful. The booking was unable to be completed and was put on a wait list despite availability being shown on the website. Elizabeth dealt with it and kept us fully updated ensuring we booked the cruise as advertised.
November 22, 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for taking the time to share your experience. We are happy to hear that Elizabeth was extremely helpful and kept you fully updated throughout the process.
We understand how frustrating it can be when availability appears online, but the booking cannot be completed immediately. It’s great to know that Elizabeth handled this situation promptly and ensured you secured the cruise as advertised.
Your feedback means a lot to us, and we will make sure Elizabeth is recognised for her excellent service.
Once again thank you kindly for your review it is very much appreciated.
Kind regards
Customer Relations
Excellent company
We have been extremely impressed with Six Star Cruises for the booking of our upcoming cruise. Rebecca Rimmer has been superb throughout the process, she is very thoughtful and highly competent and we wouldn't hesitate to use this company again.
November 22, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We’re delighted to hear that you’ve been extremely impressed with Six Star Cruises and that Rebecca provided such thoughtful and highly competent service throughout your booking process. Your kind words mean a lot, and we’ll be sure to share them with Rebecca!
We look forward to assisting you again in the future.
Kind Regards
Customer Relations
Helpful, efficient and competitively priced
Lisa Patterson's helpfulness and efficiency won her our booking. It was often difficult to get hold of individuals at other companies and they weren't particularly helpful, even at quotation stage.
November 21, 2025
Unprompted review
Reply from Sixstarcruises
Dear Valued Guest,
Thank you for your 5-star review!
We’re delighted to hear that Lisa’s helpfulness and efficiency made such a positive impression and secured your booking. We truly appreciate your feedback and will make sure Lisa knows how much her efforts meant to you.
Thank you once again.
Kind Regards
Customer Relations.
amazing service from our six star cruises
We’ve had amazing service from our six star consultant Rebecca Rimmer. Have booked with her twice (so far!). We were particularly happy that she tailored the available packages to suit our needs.
November 19, 2025
Unprompted review
Reply from Sixstarcruises
Dear Carolyn
Thank you for your review,
Six Star Cruises are always very happy to receive reviews of this nature, thank you for taking the time to let us know that you received an amazing service from Rebecca.
Rest assured your kind review will be passed onto Rebecca and her manager.
We really do value your business and are working hard to earn your continued patronage.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer Relations
Excellent customer service.
We've just booked with Sandie at Six Star Cruises and she was excellent. Provided helpful information about flight times which influenced which cruise we took. A vey professional and personable lady.
November 19, 2025
Unprompted review
Reply from Sixstarcruises
Dear Guest
Thank you for your review,
We are delighted to hear that Sandie provided such excellent service and helpful guidance on flight times, making your cruise choice even easier. Her professionalism and personable approach truly reflect the high standards we strive for at Six Star Cruises. We will make sure your kind words are passed on to Sandie, she will be thrilled to know she made a positive impact on your experience.
Once again thank you kindly for your review it is very much appreciated.
Kind Regards
Customer relations
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.