SJB Financial LTD Reviews 233

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and friendly demeanor. Customers frequently highlight the exceptional service, noting that the team goes above and beyond to explain everything clearly and make the process stress-free. Many appreciate the personalized approach, quick responses, and constant support provided throughout their journey, making them feel like a friend rather than just a client. Reviewers often mention that the team is always available to answer questions and provide sound advice, ensuring a smooth and efficient experience from start to finish. The company's dedication to securing the best deals and guiding customers through every step is highly valued, leading many to recommend their services without hesitation.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as knowledgeable, supportive, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the personalized advice and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she... See more

Company replied

Rated 5 out of 5 stars

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage. As first time home o... See more

Company replied

Rated 5 out of 5 stars

Considering we had exceptionally complicated circumstances, nothing was too much for Susan. She was on hand EVERY step of the way, doing everything she could to secure us the best mortgage. And even a... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

233 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

I have had a good experience with Susan…

I have had a good experience with Susan Bray. She worked us through the stages, making the process seamless. Even when we were anxious about the legal delays, she followed up until completion. We will recommend her and SJB financials anytime.

November 29, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your feedback, it was a pleasure helping you.

Rated 5 out of 5 stars

Re-Mortgage

All questions simply asked and easy to follow. Smooth process with all of my question answered quickly and in plain English

November 27, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru review, we were pleased to help you with your mortgage.

Rated 5 out of 5 stars

Really great team

Really great team. They get you great deals and they will work through the whole process with you throughout your journey of getting a mortgage to getting your property. Always available whenever you email. I have used their services on several occasions

Can't say enough about Natalie and Susan.

May 15, 2025
Unprompted review
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Reply from SJB Financial LTD

It was a pleasure helping you again, thank you for your review.

Rated 5 out of 5 stars

Great experience for a first time buyer.

As a first time buyer, what can I say? Susan and her team made my experience one to remember, Susan and team answered all our questions however big or small. They made the process so smoothly and I have recommended them to my friends and all on my social media platforms too. A massive thank you for everything you guys have done for us.

October 27, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

SJB Finance 5* review

Our Mortgage broker Susan went above and beyond to ensure our mortgage process was smooth and not stressful. Would highly recommend her and her team! Fab company with fab service!

October 27, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru review, it was great helping you.

Rated 5 out of 5 stars

Proactive team

Susan and the team were extremely proactive at every stage of the process and explained things in great detail. Highly recommend.

October 20, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru review, it was a pleasure helping you both.

Rated 5 out of 5 stars

Regular customer

Ive been using Sue since getting my first mortgage, always helpful prompt and efficient at getting the right applications over the line.

October 31, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it's been a pleasure helping you over the years.

Rated 5 out of 5 stars

Amazing service from Natalie

Amazing service from Natalie! Felt like dealing with family member! So much care and help along this hard process! Thank you for being so amazing ❤️

October 30, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review.

Rated 5 out of 5 stars

A breath of fresh air

Natalie has been a breath of fresh air throughout the whole process of buying a house. She made it so easy for us to be able to get a mortgage and was with us every step of the way. Natalie took time out of her non working day to make sure comms were up to date with us and also provided sound advice for both mortgage and life cover. We can’t thank Natalie enough and would recommend her services to anyone looking for a mortgage!

October 27, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for yoru lovely review.

Rated 5 out of 5 stars

Susan and her team are fantastic

Susan and her team are fantastic, professional, helpful, caring they were just a delight to deal with. Our move was quite difficult and they were so understanding nothing was to much trouble.
Thankyou soo much for everything you did.

October 8, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a bumpy road but we got there in the end.

Rated 5 out of 5 stars

Highly recommended for the most complex of asks

Considering we had exceptionally complicated circumstances, nothing was too much for Susan. She was on hand EVERY step of the way, doing everything she could to secure us the best mortgage. And even after finding the perfect one, continued to update us on any changes to interest rates to ensure we received the best deal. This is the third mortgage Susan has secure for us, and we couldn't be happier.

October 1, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you again.

Rated 5 out of 5 stars

Very quick responses to any questions…

Very quick responses to any questions we may of had. Efficient and reliable. Nothing was too much trouble and happy we chose SJB financial to help with us with our mortgage

October 7, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Mortgages with Natalie, a stress free process

We have been working with Natalie since 2021, COVID hit and I was self employed, wanting to buy my first house with my partner and everything was against me, I can’t remember how I found Natalie, but from the moment we spoke, she went above and beyond to give me as much information as she could find for me. She helped us find our mortgage and is always so easy to talk to, never makes anything feel stressful, always happy to chat and explain things. She always reaches out when everything is ready to be changed over and she just makes the process so painless. I am so grateful that we found Natalie, someone who goes above and beyond and there really aren’t many people like that anymore. They are few and far between. Thank you Natalie, you really are amazing!

September 15, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, we look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent Service and Support

Hi Susan .. Thanks for all your support . You have been super helpful from general advice given during initial discussion itself and continued to support throughout the process.

Excellent service ..

Thanks

September 5, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Highly recommend Natalie at SJB

Natalie has been so helpful from the start of the process of finding a mortgage right for me all the way through to completion! She has always been at the end of the phone if I ever had any questions or needed advice. Highly recommend!!

August 26, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

SJB was really good at finding our…

SJB was really good at finding our mortgage. They do have a fee but they did all the work to find our mortgage and advised us on finances. Communication was excellent and they emailed and phoned us throughout the process. They would search for any cheaper mortgage deals regularly and let us know if they found a cheaper one.

August 21, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review.

Rated 5 out of 5 stars

Exceptional Support and Guidance from Natalie

We cannot thank Natalie enough for all her support throughout our journey. She is absolutely amazing always patient, always clear, and always making sure we understood everything properly so that we could make the best decisions with confidence.

Her dedication, professionalism, and kindness truly made the whole process so much easier for us. We have no words for how much we appreciate her help, and we would definitely recommend Natalie to anyone looking for a reliable and supportive broker.

August 13, 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

They make dream come real

Having Natalile assist us in our mortgage search was nothing short of phenomenal. Natalie's skill and dedication in assisting her clients is unparalleled. As foreigners, we had no idea about the entire property purchasing process. Natalie assisted us from the home search to completion. Meeting with her in person to discuss other services was pleasant and reassuring.
Natalie definitely helps make dreams come true.

July 30, 2025
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review.

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