SJB Financial LTD Reviews 233

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and friendly demeanor. Customers frequently highlight the exceptional service, noting that the team goes above and beyond to explain everything clearly and make the process stress-free. Many appreciate the personalized approach, quick responses, and constant support provided throughout their journey, making them feel like a friend rather than just a client. Reviewers often mention that the team is always available to answer questions and provide sound advice, ensuring a smooth and efficient experience from start to finish. The company's dedication to securing the best deals and guiding customers through every step is highly valued, leading many to recommend their services without hesitation.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as knowledgeable, supportive, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the personalized advice and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she... See more

Company replied

Rated 5 out of 5 stars

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage. As first time home o... See more

Company replied

Rated 5 out of 5 stars

Considering we had exceptionally complicated circumstances, nothing was too much for Susan. She was on hand EVERY step of the way, doing everything she could to secure us the best mortgage. And even a... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

233 reviews

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Rated 5 out of 5 stars

Natalie is the best !

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage.

As first time home owners, we really came into this knowing absolutely nothing regarding mortgages or looking and finding a property.

Natalie has been our lifeline in our journey and we will never use anyone else !

July 1, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Highly recommend

Natalie and the team are extremely helpful throughout the whole process. They like highly recommended, was made to feel like a friend not a client.

June 9, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Great and high quality service.

What a service, We have been with Sue of SJB Financial LTD since we took our new mortgage 5 years ago. She was very helpful and full of open information on how to get about it in every step of the way. We have just finalised our now renewal mortgage and once again, She just walked us with baby steps from looking for a deal, comparison and securing one with great professionalism and due diligence. Rechecking the deal every fortnight for any available improved rates up until signing up for the final rate. The service from SJB Financial LTD is of great quality. The office staff are polite and very helpful and very friendly.I recommend their services.

July 1, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you again.

Rated 5 out of 5 stars

Another fantastic customer service…

Another fantastic customer service experience from Susan and her team. Susan is always my ‘go to’ for all things mortgage related. Whether it’s a mortgage or remortgage, personal or buy to let, this is the place to go. Thanks again Susan and Team, for helping me into my new home.

May 30, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Natalie - SJB financial

I’ve now worked with Natalie on two separate remortgages, and on both occasions, her service has been nothing short of exceptional. From our first conversation through to completion, Natalie demonstrated professionalism, efficiency, and a deep understanding of the mortgage market.

She made what can often be a stressful and complex process feel completely straightforward. Natalie was always clear, responsive, and proactive—keeping me updated at every stage and ensuring that I felt fully informed and supported throughout.

I wouldn’t hesitate to recommend Natalie to anyone looking for expert mortgage or remortgage advice. Her knowledge, dedication, and consistently high standards have earned my complete trust, and I will certainly be returning to her for any future needs.

March 1, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

First time buyers

As first time buyers it was crucial for us to have a professional and friendly service. Sue was happy to answer all questions, had great communication and always went above and beyond. I would highly recommend Sue to anyone.

April 13, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Recently used SJB for our remortgage

Recently used SJB for our remortgage, and they were highly efficient, and communication was easy. This is the third time Susan has helped us with our mortgage, and we wouldnt go anywhere else. She took the time to explain everything to us when we were first-time buyers, and she was as enthusiastic as we were! Really good experience.

March 31, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and it was a pleasure helping you again.

Rated 5 out of 5 stars

very professional experience…

I had a very professional experience with Susan. Her responses were within an impressive timeline. She carefully explained every aspect which made it so much easier to understand and follow the process. I felt very looked after. Totally trust SJB and would use them again. Happy to recommend. Thank you 🙏🏼

March 4, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind words, it was a pleasure helping you.

Rated 5 out of 5 stars

Great experience

I was introduced to SJB finance by my estate agent during my mortgage application and process. Sue was able to secure a mortgage deal with the bank for me and the communication was excellent. I would highly recommend my family and friends and I will come back for remortgaging.

March 7, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Mortgage application

Susan Bray has been incredibly supportive throughout the entire process. She’s always proactive and quick to respond to emails. Her guidance with our mortgage application was invaluable and played a key role in helping us purchase our second home. At first, we weren’t sure if we could move forward with the purchase, but thanks to Susan’s expert advice, we were able to make it happen. We truly appreciate all her help and support throughout this long journey, which has finally come to a successful end.

March 10, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Professional, friendly firm

Susan made me feel at ease from our first conversation in November, until completion of my house purchase in March. Susan took the time to explain everything to me without making me feel patronised, including all my options and fees clearly so I knew what I was signing up for her. Her team, particularly Anita, was really responsive and supportive of my concerns, chasing my solicitors for updates to ensure my house purchase continued to move at pace throughout. Thanks to all at SJB!

March 3, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback and it was our pleasure helping you on this journey.

Rated 5 out of 5 stars

Sue was brilliant from start to finish

Sue was brilliant from start to finish. First time buyers which was a bit daunting but she totally walked us through the process.

March 4, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Remortgage

Natalie and the team were as informative as usual and always available to answer questions or talk through options, the market isn't easy at the moment but the process was and I feel like we got the best deal available so thank you.

January 31, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

to Susan Bray…

We are extremely grateful to Susan Bray for the impeccably fast and high-quality work she performed.

January 21, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Sue has arranged our mortgages several…

Sue has arranged our mortgages several times over the years, she has given fantastic advice and always gone above and beyond. I would highly recommend SJB Financial Serviced

January 2, 2025
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review, it has always been a pleasure helping you.

Rated 5 out of 5 stars

Susan from SJB helped me with our…

Susan from SJB helped me with our mortgage. We had to pull out from our 1st choice due to tenant issue, Susan got us new mortgage offer with the same lender within few days. Very good service from SJB. Anita was also very helpful.

December 21, 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure helping you.

Rated 5 out of 5 stars

Susan and the team at SJB are amazing

Susan and the team at SJB are amazing. Such positive and informative experience. Our house purchase w3as full of ups and downs and a lot of stress but they remained calm (even when I wasn't) and ensure that everything went smoothly.

Thank you all for your help

November 11, 2024
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review, it was a bumpy ride but we got there in the end.

Rated 5 out of 5 stars

Really happy with SJB

Really happy with SJB. Provided ongoing support over last six months updating and finding better mortgage deals as my expiry date got closer. Very professional and approachable . Answering all my queries promptly. Very pleased.

November 14, 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review, it was our pleasure.

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