SJB Financial LTD Reviews 233

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the staff for their professionalism, helpfulness, and friendly demeanor. Customers frequently highlight the exceptional service, noting that the team goes above and beyond to explain everything clearly and make the process stress-free. Many appreciate the personalized approach, quick responses, and constant support provided throughout their journey, making them feel like a friend rather than just a client. Reviewers often mention that the team is always available to answer questions and provide sound advice, ensuring a smooth and efficient experience from start to finish. The company's dedication to securing the best deals and guiding customers through every step is highly valued, leading many to recommend their services without hesitation.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as knowledgeable, supportive, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the personalized advice and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she... See more

Company replied

Rated 5 out of 5 stars

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage. As first time home o... See more

Company replied

Rated 5 out of 5 stars

Considering we had exceptionally complicated circumstances, nothing was too much for Susan. She was on hand EVERY step of the way, doing everything she could to secure us the best mortgage. And even a... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

233 reviews

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Rated 5 out of 5 stars

Natalie is outstanding in her work.

Natalie is outstanding in her work.
Not only she goes extra mile to look for best possible outcome for a customer Natalie is prompt and proactive in communications.
Highly recommended for anyone looking for anything related to mortages!!

March 4, 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback.

Rated 5 out of 5 stars

5* service

I couldn’t recommended Susan and her team enough. They were so friendly and helpful every step of the way. I have been using Susan for 6 years now and I will be continuing to do so and recommending her to others. Thanks for all your help ❤️

February 23, 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it has always been a pleasure helping you.

Rated 5 out of 5 stars

Natalie and the guys at SJB Financial…

Natalie and the guys at SJB Financial were fantastic in helping me with not only my mortgage but through the whole moving process, would highly recommend them.

January 3, 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you very much for your lovely review.

Rated 5 out of 5 stars

I cannot speak highly enough of Natalie…

I cannot speak highly enough of Natalie Thorn, Natalie run through everything with me, step by step and pulled out all the stop to ensure the whole process was as painless to me as possible.
I will never ask anyone else to help me with any future financial matters, sorry Natalie you're stuck with me now.
Once again, many thanks for everything :-)

January 12, 2024
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you in the future.

Rated 5 out of 5 stars

Friendly, helpful, easy

Natalie was so friendly and helpful right from the outset, made the whole process easy for us and was always quick to respond to any questions that we had. I could not recommend enough. Thank you :)

October 13, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Mortgage Renewal

This was our 2nd time dealing with SJB and Suzie, as it was mine and my housemates mortgage renewal after a 2 year fixed.
As always and once again this time around Suzie was brilliant with getting us the best possible rate, and helping this be a stress free process. Her communication and the way we was kept in the loop was brilliant, and it made the process a quick turnaround.
Suzie is always on hand to help with any additional queries or questions that you have.
I would highly recommend!
Thanks an again Suzie and SJB, we really appreciate it.
Bobby and Matt.

December 19, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, we look forward to helping you again in the future.

Rated 5 out of 5 stars

I have remortgaged with Natalie's…

I have remortgaged with Natalie's support during these difficult times of rates increasing. Natalie has been so patient and understanding, she contacted me ahead of time to ensure I could lock in to a good rate. Natalie answered all my questions and went above and beyond to ensure everything went smoothly. I would high recommend SJB financial to family and friends.

November 14, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Natalie and Anita really went above and…

Natalie and Anita really went above and beyond for us and made buying our first home so much easier, even after their job was done they still helped us in arranging insurances and answered every question we had, really recommended.

December 6, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we wish you good luck in your new home.

Rated 5 out of 5 stars

Remortgage of Property

This is the third time that Susan has now arranged a remortgage for my property. Susan is very knowledgeable and professional in her work. Susan offered me the best rates on the market at that time and guided me through the whole process. Would recommend using SJB Financial.

December 5, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and your repeat business. We look forward to helping you again in the future.

Rated 5 out of 5 stars

They go the extra mile, outstanding.

Sue really goes the extra mile to make sure you get the best deals. She also chases the solicitors up and ensures all goes smoothly. This is the second time we have used her service's. Outstanding.

December 1, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for the lovely review, again it was a pleasure helping you.

Rated 5 out of 5 stars

Buying a first home with Mortgage--Outstanding experince

We were desperate to find the right mortgage advisor & contacted about four different Mortgage Advisor. Out of all four, we observed Ms Natalie from SJB Financial LTD has in-depth knowledge about every single process & they were offering a competitive ROI as well.

During our mortgage process, we interacted with Natalie, Anita, and Susan from SJB Financial LTD. Believe me, they are available when you need them & offer the best possible service.

I would like to give a special shout-out to Ms. Natalie for her excellent customer support and knowledge.

October 24, 2023
Unprompted review
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Reply from SJB Financial LTD

thank you for your lovely review, it was a pleasure heling you.

Rated 5 out of 5 stars

Excellent service from Natalie Thorn!

Excellent service from Natalie Thorn!
Clear in details and very responsive!
Helped me throughout the entire process. Would definitely recommend her services to family and friends.

October 20, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping your friends and family in the future.

Rated 5 out of 5 stars

Fantastic, high recommend.

I could not recommend Natalie and SJB Financial enough. We were first-time buyers in a turbulent mortgage market and Natalie made the entire process so simple. She was incredibly helpful and friendly, and the communication was great throughout. She really took the time to go through any questions and concerns and made sure we got the deal possible. Buying a house is a stressful process but Natalie made us feel like we were in safe hands. Do yourself a favour and give her a call!

October 6, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and good luck in your new home.

Rated 5 out of 5 stars

Helpful and easy to deal with

Susan was great to deal with the entire time I was dealing with her, the company on the whole has been nothing but helpful and I cannot thank them enough for all their help and advice.

September 13, 2023
Unprompted review
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Reply from SJB Financial LTD

It was a pleasure helping you an your family buy your first home.

Rated 5 out of 5 stars

Professional, friendly and informative

Sue was recommended by our local estate agents during our first house purchase back in 2016 and made such a lasting impression on us that we contracted her services for our second property and recently re-mortgaged with her. Sue and the team are always contactable and resolve your queries promptly. All the team are super friendly and knowledgeable. Highly recommend!

September 1, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it has been a pleasure helping you each time.

Rated 5 out of 5 stars

Amazing Service

We cannot thank Natalie enough for her help buying our first home. Natalie made the process stress free and we couldn’t be happier with the service we was provided!

I will be recommending SJB Financial to family and friends!

Thank you again Natalie you are amazing!

July 3, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and good luck in your new home.

Rated 5 out of 5 stars

Could not recommend enough

Amazing experience, used Natalie for my first mortgage and now for my new mortgage. Always a 5* service, no faults or complaints what so ever, could not recommend enough

August 1, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

10/10 - the best advisor I have used

Natalie was brilliant throughout. Insightful and honest you feel like she really is on your side and getting you the very best offer. I was completely oblivious to the ability to port a mortgage and with her guidance and expertise we have saved hundreds of pounds per month. Would absolutely recommend her and have already passed her details on to everybody I know in and around the property I sold.

July 28, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, I will pass this onto Natalie and the team and we look forward to helping you again in the future.

Rated 5 out of 5 stars

We would like to say a big thank you to…

We would like to say a big thank you to Natalie at SJB Financial Ltd for all her help in finding us a new and best mortgage deal. Natalie has been very helpful and always available when we needed help and assistance. We would highly recommend SJB Financial Ltd for mortgages, financial advice and help.

July 16, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

The Best choice mortgage broker.

After few times failed mortgage application elsewhere, I lost confidence and I don’t think anyone can help me and I have to go to rent in the next few years. I then meet Susan as the fate. She helped me to prepare everything, asked me and sorted out all things that lenders may asked you. She is always one step ahead. She is always answered all your questions with lightning speed. Everything looked so simple with her. And also, her team member like Natalia is perfect too. They will assist you from start to finish from preparing application, submit application, contact with lender and solicitor when necessary. I am sure when you come with SJB you will not regret and you are soon take the key for your dream home and write a review with much possible star like me for now. I definitely will recommend her to all my friends as I know They will be succeeded on they home purchase journey. There are a-lot brokers out there, fews bad, fews good and you may confused which one you should choose like me before, but Susan and SJB simply the best choice.

July 6, 2023
Unprompted review
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Reply from SJB Financial LTD

What am amazing review thank you so much, it was a pleasure helping you buy your dream home x

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