SJB Financial LTDReviews 

236
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, making complex processes much easier to navigate. The service is frequently highlighted as exceptional, with many appreciating the personalized advice and efficient handling of their mortgage and insurance needs. Reviewers often mention feeling supported and informed throughout the entire journey, with quick responses and clear explanations at every step. People particularly value the dedication of the team, who go above and beyond to secure the best deals and ensure a stress-free experience, even in complicated circumstances.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers expressing gratitude for the team's... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's availability, support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she... See more

Company replied

Rated 5 out of 5 stars

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage. As first time home o... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

236 reviews

5-star
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1-star

No history of asking for reviews

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5.0

All reviews

(236)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome service

Awesome service, very professional. Will most certainly use again.

February 22, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for another lovely review

Rated 5 out of 5 stars

Thank you so much sjb for your hard…

Thank you so much sjb for your hard work. I was constantly kept in the loop on all matters special thanks going to Devina 💎 definitely recommend I would definitely use again

February 17, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review, it was a pleasure.

Rated 5 out of 5 stars

Highly recommended

Highly recommended. Susan and her team completed our remortgage they ensured we had a smooth process and they were happy to answer any questions along the way. All in all a great service.

February 1, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review. It was a pleasure.

Rated 4 out of 5 stars

Great personal service

Great personal service, generally fast and responsive and a professional solution to financial services

January 20, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review.

Rated 5 out of 5 stars

Susan and the team were so helpful…

Susan and the team were so helpful throughout the whole process and definitely made it a lot less stressful!
Can’t recommend them enough and will be using them in the future when we need to!
Thanks to all

January 13, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you in the future.

Rated 5 out of 5 stars

re-mortgaging

Fantastic!! Susan advised us on what was our best options and was such a help in these worrying times. Her team kept us up to date with on goings all the way through the process and we are extremely happy and will100% be using them again and recommending them to others.

January 3, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Huge help once again!

Susan was a huge help once again, her response rate was very quick and she made the process really slick and easy to manage.

January 6, 2023
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and it was my pleasure once again.

Rated 5 out of 5 stars

Amazing company!

All staff that I dealt with at SJB Financial were extremely knowledgeable, friendly and helpful. Nothing was too much trouble for them and they really went out of their way to help and explain everything. Especially in the current market I couldn’t recommend enough!

November 30, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you very much for your lovely review.

Rated 5 out of 5 stars

Stress free experience!

I came to SJB unsure & uncertain on what i would need to do to secure a mortgage but after speaking to Natalie, she simplified everything & took all the stress away. The organisation from the application to completion was seamless. 100% will be using these in the future!

October 13, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Excellent mortgage advisor

Couldn’t ask for a better mortgage advisor. Natalie and her team were great. They helped us buy our first house. Managed to get us the best possible deal.
We cannot recommend them enough. We will definitely use again in the future. We have already recommended them to friends and family.

November 1, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Natalie is an absolute star

Natalie is an absolute professional, nothing is ever too much trouble, she explains complicated financial concepts in such an easy to understand way and is very patient with an excellent manner. I would never use another mortgage advisor so long as I could track down her number!

November 1, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Amazing service!

Sue has been absolutely amazing throughout our mortgage process! As a first time buyer I really had no clue what I was doing but Sue made it all so easy for me and made sure I was kept in the loop at every stage. She is extremely knowledgeable in her field and is really easy to chat to as well. I can’t recommend her enough! Will definitely use her again if ever we decide to move.

October 27, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your lovely review it was a pleasure helping you.

Rated 5 out of 5 stars

Highly recommend SJB Financial Ltd

Highly recommend SJB Financial Ltd. Natalie was an absolute diamond helping me with my mortgage. She is extremely knowledgeable and went above and beyond to help me. Natalie answered all my questions, even ones that were not really her department. Natalie and the team made my mortgage process so easy, and the team were constantly involved in the process and helped chase things up when needed.
I would not hesitate to recommend Natalie/SJB to anyone and look forward to working with Natalie again in the future. Couldn't recommend them enough.
Thank you again!

October 21, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

5 Star service as always!

Always such a pleasure to work with Natalie and all of the team at SJB who I’ve used for so many mortgages now. They work hard to find the best rates and always keep me informed of how things are progressing. Thank you!

October 11, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again soon.

Rated 5 out of 5 stars

Amazing Mortgage Brokers

Susan and everyone at SJB Financial provide a level of customer service above and beyond. They made the purchase of my first home so much simpler from finding me a great deal with a lender to answering every and all questions I had in as much detail as I required. I was always able to get in contact with someone from SJB throughout the week and weekends. I am very grateful to Susan and everyone involved with my house purchase.

September 29, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for the feedback, it was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Natalie was very helpful and made the…

Natalie was very helpful and made the whole process of buying out first house so much easier. She explained every step in detail, kept us updated throughout the process and was very quick to respond to any questions or concerns. I highly recommend Natalie to anyone looking for mortgage advice. She really does go above and beyond. Thank you, Natalie!

September 22, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Brilliant!

Susan was a massive help with purchasing my 1st home. She was extremely patient and was always happy for me to call and discuss everything. Every question I had, every bit of research I done, Susan was always one step ahead and guided me through it. I knew I could put all my trust in her to get me the best deal and to ensure everything was done correctly. Nothing was too much to ask. Susan made home buying enjoyable and stress free. I would highly recommend SJB financial to anyone looking for mortgage advice and will definitely use again in the future.

September 23, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for such a lovely review and it was a pleasure helping you.

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