SJB Financial LTDReviews 

237
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and caring approach, making complex processes much easier to navigate. The service is frequently highlighted as exceptional, with many appreciating the personalized advice and efficient handling of their mortgage and insurance needs. Reviewers often mention feeling supported and informed throughout the entire journey, with quick responses and clear explanations at every step. People particularly value the dedication of the team, who go above and beyond to secure the best deals and ensure a stress-free experience, even in complicated circumstances.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers expressing gratitude for the team's... See more

Service

Consumers find service to be positive, with many reviewers highlighting the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting the team's availability, support, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Susan Bray and her team have yet again made our lives so much easier with their support and guidance for both our morgage and insurance. Informative, patient and conscientious. Always available gor u... See more

Company replied

Rated 5 out of 5 stars

We’ve just received the keys to our house, and the whole process took about three months. Susan Bray was wonderful throughout the entire journey. From the very beginning she was friendly, professi... See more

Company replied

Rated 5 out of 5 stars

My partner and I have been supported by Natalie ever since we moved into our property in 2022. Natalie has recently helped us remortgage and continues to be amazing! Any issues or questions I have she... See more

Company replied

Rated 5 out of 5 stars

Natalie is such a credit to the company ! She has not only been our mortgage advisor she has truly been a friend that we have relied on for sooo much more than the mortgage. As first time home o... See more

Company replied


Company details

Written by the company

Mortgage & Protection Advisors


Contact info

5.0

Excellent

TrustScore 5 out of 5

237 reviews

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No history of asking for reviews

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5.0

All reviews

(237)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant!

Susan was a massive help with purchasing my 1st home. She was extremely patient and was always happy for me to call and discuss everything. Every question I had, every bit of research I done, Susan was always one step ahead and guided me through it. I knew I could put all my trust in her to get me the best deal and to ensure everything was done correctly. Nothing was too much to ask. Susan made home buying enjoyable and stress free. I would highly recommend SJB financial to anyone looking for mortgage advice and will definitely use again in the future.

September 23, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for such a lovely review and it was a pleasure helping you.

Rated 5 out of 5 stars

Natalie was really helpful

Natalie was brilliant and really helpful. She kept us updated throughout the process! Would definitely recommend and use again in the future.

September 16, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review, we look forward to helping you again in the future.

Rated 5 out of 5 stars

This is our second time we have used…

This is our second time we have used Natalie to organise mortgages for us, she is simply the best and there is no one else we would use. Her knowledge is second to none, she is always at the end of the phone with any questions you have and she is friendly , professional and extremely competent at her job. Natalie always acts with your best interests at heart and I can always rest assured that everything is going as planned and not worry. Organising 3 mortgages at once could have been extremely overwhelming but she made the process seamless and helped us through the process beginning to end. I always recommend Natalie to family and friends and I will continue to do so as I couldn’t imagine there is a better broker anywhere.

September 9, 2022
Unprompted review
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Reply from SJB Financial LTD

What an amazing review thank you so much and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Once again Sue and her team at SJB have…

Once again Sue and her team at SJB have made my remortgage a painless experience at a superb rate. She has been looking after our Portfolio for over 10 years and nothing seems too much trouble. Thank you all for your attention. Ray & Trish

September 1, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and it's always a pleasure helping you.

Rated 5 out of 5 stars

Moving made easy!!

Amazing service and so helpful! Can’t thank Sue and her team enough for making my first home move a breeze! Without a doubt will be using her services again and highly recommend. Thank you so much!!

August 26, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you got your lovely review and good luck in your new home.

Rated 5 out of 5 stars

Highly recommended

Susan, without any exaggeration, was God-sent for us. She is knowledgable, professional, responsive, she went above and beyond to help us through the whole proccess, and ours was not as straight-forward as we hoped. We absolutely very highly recommend her and her team and would definitely use her again, we are actually forever in her debt for all she did for us.
We were first-time buyers without any real knowledge about the proccess and Susan's help was truly invaluable. If you, like us, need someone to guide and support you through the whole proccess and find the best deal for you, and take the time to explain your options in detail and have the patience and expertise to answer your questions, you really should give them a call. I was able to make the difference literally from the first conversation and I am very thankful we were so lucky to have Susan fight in our corner!

April 29, 2022
Unprompted review
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Reply from SJB Financial LTD

What a lovely review and it was an absolute pleasure helping you x

Rated 5 out of 5 stars

Very good service

Very good service, it was so easy to get a good mortgage deal and a professional advice from Natalie I will defiantly recommend to other people. Thank you.

August 12, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Natalie was very helpful and made the…

Natalie was very helpful and made the process of buying out first home so much easier. Any questions or concerns we had we were always able to get in touch with her. The team were also helpful in contacting our solicitors in asking for updates/progress on our house purchase. Thank you so much again Natalie for your help!

August 9, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and good luck in your new home

Rated 5 out of 5 stars

Amazing company

Honest, very professional, easily contactable, friendly, always make sure you are fully in the loop, very approachable.

Natalie is amazing. Always there if I needed her, always made sure I completely understood everything and explained if I didnt.

They go above and beyond. Highly recommended.

August 1, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review.

Rated 5 out of 5 stars

Susan was very helpful & informative

Susan was very helpful and informative along the whole process. Not to mention taking time out of maternity leave to remain in contact with her clients (simply amazing continuity). I would thoroughly recommend this company for anyone looking for remortgage services.

July 27, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely review and we look forward to helping you again in the future.

Rated 5 out of 5 stars

Great Team

Very helpful and thorough team, would highly recommend.
Communication and professionalism throughout.
Thanks for your help.

July 25, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your review, it was a pleasure helping you.

Rated 5 out of 5 stars

Fantastic service yet again from Susan…

Fantastic service yet again from Susan at SJB financial!
Susan was so organised and efficient throughout the whole process. Helped us with everything from start to finish regarding the financial side of selling and buying our new home.
Also set up our joint life insurance which is included in process.
Very professional and excellent service once again!

Thank you so much

Jennifer and Russell

July 25, 2022
Unprompted review
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Reply from SJB Financial LTD

What a lovely review, it was a pleasure helping you both.

Rated 5 out of 5 stars

Amazing Service!

I recently had the pleasure of Natalie helping me remortgage my home. Natalie is unbelievably helpful, knowledgable and all round lovely, made the process such a breeze. I cannot recommend SJB enough.
Thank you again!

July 21, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for taking the time to leave such a lovely review.

Rated 5 out of 5 stars

Easiest mortgage I have ever applied for!

Susan and her team were recommended to me from a friend and I’m so glad that I took there advice! From having the initial appointment we knew we were in good hands using sjb. From giving all the required documents to Susan finding us our mortgage at an unbelievable rate took no time at all. We highly recommend this company when it’s your time to get a mortgage the advice and support is second to none, thanks so much for everything that you have done for us!

July 20, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your kind review it was a pleasure helping you.

Rated 5 out of 5 stars

Outstanding service

I 100% recommend Susan Bray at SJB Financial Ltd. From start to finish the service was impeccable, our completion date moved several times and we had to submit an extension to the mortgage offer on 2 occasions, this was conducted hassle free.

July 13, 2022
Unprompted review
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Reply from SJB Financial LTD

It was a pleasure helping you Julie and I am pleased we got there in the end.

Rated 5 out of 5 stars

Ten thousand stars ⭐️

Susan Bray is the little blessing you never knew you wanted/needed.
I recently purchased my first home with my partner. Everyone always said that moving home is the most stressful thing you will ever do in your life. They were right! But honestly without Sue by our side answering all our “first time buyers” questions and chasing the appropriate people to keep things running smoothly, I can only imagine how much more stressful this journey would have been.

The support Sue can offer you will make you feel just that little bit more relaxed and help to keep your house buying process structured. I couldn’t recommend SJB Financial enough, but specifically if you are a first time buyer my advice is don’t try to do it all yourself. Take advice from someone who’s in the business and truly has your best interest at heart.

June 29, 2022
Unprompted review
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Reply from SJB Financial LTD

What amazing feedback, thank you, it was a pleasure helping you buy your first home.

Rated 5 out of 5 stars

Would highly recommend 5 stars

Would highly recommend, this is the 3rd time we’ve used Susan and her team.

Very friendly team and kept us updated throughout our application.

Responded quickly to any question via phone call or email.

Would definitely use again in the future.

June 21, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback.

Rated 5 out of 5 stars

My experience with SJB has been a…

My experience with SJB has been a breeze, Natalie takes all the stress away and answers all my questions extremely fast and well detailed. Would highly recommend!

June 14, 2022
Unprompted review
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Reply from SJB Financial LTD

Thank you for your lovely feedback.

Rated 5 out of 5 stars

Would definitely recommend!

Susan dealt with our remortgaging, she was knowledgeable, efficient and proactive! We wouldn't hesitate to recommend her.

June 6, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for taking the time to leave a review, it was a pleasure helping you.

Rated 5 out of 5 stars

Best services

As a first time buyer, Natalie from SJB Financial was very supportive in the whole process and very helpful in providing all the information necessary in the process as well as very prompt in replaying to any of my enquiries. She is a professional always looking out for the customer's best interests, and she offered the best options according to my circumstances.

May 30, 2022
Unprompted review
SJB Financial LTD logo

Reply from SJB Financial LTD

Thank you for your positive feedback I will make sure to pass this onto Natalie.

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