SJ's Leisure Reviews 

180
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

We have used this Company for a bouncy castle a few time times for my daughter's birthday party. They have always been reliable and communicated well and the team that deliver and collect are always... See more

Rated 5 out of 5 stars

We hired the Rainbow Disco Slide. It was amazing! Online ordering was easy and fast. Great information provided via email concerning all safety and updates and reminders days before the event. The del... See more

Rated 5 out of 5 stars

"I couldn’t recommend this company enough! The communication was brilliant. The team arrived right on time and set up the inflatables quickly. We had the helter skelter, assault course and basketball... See more

Rated 5 out of 5 stars

We needed a bouncy castle for our little boys birthday party and our friend recommended S J Leisure. Found their website and had absolutely no idea that you could hire so many fantastic things for a p... See more

Company replied

Company details

  1. Bouncy Castle Hire
  2. Children's Party Service
  3. Event Planner
  4. Party Equipment Rental Service
  5. Party Store

Written by the company

SJ's Leisure are the leading inflatable and leisure hire company operating throughout Cheshire, Greater Manchester, Lancashire, and Merseyside. Based in St Helens, we are ideally positioned to supply event entertainment throughout the North West. Our friendly and hard working staff aim to supply our customers with the safest, most reliable and positive hire experience possible. Our range of products include bouncy castles, inflatable slides, soft play, electronic games, arcade machines, carnival games, inflatable obstacle courses and much more. With over thirty years experience in the inflatable and leisure industry, we believe we are the best choice for your entertainment needs. Visit our website today to view our extensive range of products and services. Please don’t hesitate to contact our friendly office team by email or telephone with any queries you may have.


Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

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4.9

All reviews

(180)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service and product

Great service and product. Competitively priced, easy online booking system and lots of choice. We hired soft play for a 3 year olds party. Delivery and collection was well timed and communication was clear and friendly. Professional but friendly. Will definitely use again and recommend. Thank you guys x

February 24, 2020
Unprompted review
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Reply from SJ's Leisure

Hi Karrina,

Thank-you for taking the time to leave us a wonderful review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Absolutely faultless

Absolutely faultless! I won’t be using anyone else ever again! I got let down by another company and SJ’s saved the day! I booked on Tuesday and everything was delivered on Sunday morning with no problems. The club was opened late which was a bit annoying but they were very patient waiting for them to open. The sensory soft play was absolutely fantastic and the didi cars went down a treat with the older kids. Very very impressed! Thank you so much!

February 17, 2020
Unprompted review
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Reply from SJ's Leisure

Hi Laura,

Thank-you for taking the time to leave us a great review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Fantastic company

Fantastic company - I wouldn't use anyone for our inflatables for our school events. they are reliable, friendly and great value. They have an excellent selection of all the best inflatables on the market.

If you are looking for a reliable company who you will use again and again - SJ Leisure are the guys to use.

December 12, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Abbie,

Thank-you for taking the time to leave us a wonderful review, it's been a pleasure to be of assistance to you in the past and we look forward to seeing you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Buttermere Christmas Fair

Buttermere Christmas Fair - Chorley

Ian and the team were exceptional in communicating, organising and delivering on the day of the event. Everyone had a great time with the Christmas themed games, santa sumo wrestling and seeing santa in the inflatable grotto.

Will definitely be booking these guys again for our next event.

December 12, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Kay,

Thank-you very much for taking the time to leave us a fantastic review. It was a pleasure being a part of your event and we are glad that it was a success.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Booked SJ Leisure inflatables twice for…

Booked SJ Leisure inflatables twice for my son’s birthday parties. They have always been very helpful, had a special offer price available and provided an easy and prompt booking service. There inflatables are really good quality and I would definitely recommend them!

October 27, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Rebecca,

Thank-you for taking your time to leave us a wonderful review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Had a nightclub inflatable overnight…

Had a nightclub inflatable overnight for grandaughters 10th Birthday party, What a great product and service couldn't of asked for more, kids had an amazing time will defo be using this company again

October 21, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Jayne,

Thank-you for taking the time to leave us a wonderful review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Had a VIP tent overnight....

Had a VIP tent overnight..... great tent, fab service and a great company to deal with! Couldn't fault anything at all.... exactly what I wanted. Lovely guys....thankyou.

October 6, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Justine,

Thank-you for taking the time to leave us a great review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

What a fabulous service

What a fabulous service, we are a nursery setting and needed a reliable trustworthy business to help during a charity fun day. SJ's were helpful and friendly right from our first enquiry,we nearly had to cancel due to poor weather but SJ leisure was able to rescue the day with a smaller castle at the very last minute so we could continue with the event indoors. Nothing was too much hassle, we are already planning Christmas and will definitely be using SJ Leisure again, a fabulous team. Thankyou

September 30, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Cheryl,

Thank-you for taking the time to leave us a wonderful review. It was a pleasure to be of assistance to you for your event. We hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

We’ve used SJ’s for years now

We’ve used SJ’s for years now. We got let down on the day by another company. Had a very upset little girl, but these got us one sorted and saved the day! We’ve never used anyone else since. Never had any problems! Delivery guys have always been lovely and polite. Very helpful! Highly recommended

September 3, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Clair,

Thank-you for taking the time to leave us a wonderful review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for booking with SJ's Leisure.

Rated 5 out of 5 stars

I hired a bouncy castle for my…

I hired a bouncy castle for my daughters 9th Birthday party. It was delivered nice and early. Can’t believe how clean, quick and easy it was.
Great guys, polite and very efficient.

August 27, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Abbie,

Thank-you for leaving us a wonderful review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Couldn’t recommend them enough!!!!

Couldn’t recommend them enough!!!!
I used them last weekend for my annual “absolutely no reason at all bouncy castle party”
The lads who dropped it off were lovely and had it up and sorted and on their way in 5 minutes. Same as the guys who came to pick it up the next morning.
Very professional and we all had a ball, for absolutely no reason at all.

Will deffo be using them every year now. Thanks lads.

August 7, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Daisy,

Thank-you for taking the time to leave us a fantastic review. It was a pleasure to be of assistance to you and we hope to see you again in the future.

Thanks again for choosing SJ's Leisure.

Rated 5 out of 5 stars

Fantastic hire experience

Hired a bouncy castle this past weekend from these guys. Can’t recommend them highly enough. I booked them through their online booking website which was very simple and easy to follow.

Communication was fantastic as I got an email confirmation followed by a couple of emails leading up to my hire giving me information on delivery procedure etc.

The guys who delivered and collected the bouncy castle were friendly, polite and helpful - even helping to move a large garden trampoline that we have. The bouncy castle looked new and clean and we were given instructions by email and by the delivery guys on how to safely use the equipment.

Can’t thank them enough, see you next time!

July 22, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Aron,

Thank-you for taking the time to leave us a wonderful review.

We hope to be of assistance to you again in the future.

Rated 5 out of 5 stars

Absolutely unbelievable customer…

Absolutely unbelievable customer service! Such an amazing group of people to deal with and so generous, amazing day and it couldn’t have been achieved without sj leisure getting involved. From everyone involved with Violet-Grace Gift. We thank you, true gentlemen.

July 21, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Lewis,

Thank-you for taking the time to leave a fantastic review.

It's a pleasure to be involved in the Violet-Grace gift event and we look forward to hopefully being of assistance to you again in the future.

Rated 5 out of 5 stars

Best service from start to finish

Best service from start to finish - the young lady doing our photo booth recently not to sure of her name long dark brown hair, deserves some recognition Polite and friendly, an asset to your team.

Thank you for your assistance and will defiantly be using you again
I will Recommend to anyone

July 20, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Amy,

Thank-you for taking the time to leave a lovely review. It's much appreciated by the whole team.

Thanks again for choosing SJ's Leisure.

Rated 1 out of 5 stars

Awful!

Terrible customer service. Left deposit at beginning June. Rang to confirm drop off time as the venue had changed it and I didn't want anyone to have to wait around and waste their time. After 4 weeks of trying to get in touch with them(emailes, text and ramg other number on advert) my cousin rang on her phone and got through straight away. She explained the situation of how I couldn't get through as it appeared blocked/busy line and the guy absolutely flipped at her. I took the phone to try and resolve the situation as my 2 year old son was now crying because he could hear the man shouting! He wouldn't let me speak and was just horrible! Said he would give me my money back which I said this is all ridiculous and uncalled for, I'm trying to help them out. Rang today to arrange the refund as i don't want to give them anymore money to be yet again shouted at and hung up on!

He has rang me 3 Times since this review was posted, same terrible attitude and called me rude when I let him speak without interrupting but just shouted over me. Told him to keep deposit and not speak to me again! Actually shocked!

I must add I was not abusive at all, i simply said at the start of the second phone call that if he wouldn't let me speak and continue to speak over me, i would not speak to him. He did not let me so i said i dont want to habe anytging else tp do with him.As for the booking not being for a while away, i do not see why that is relevant when I was clearly being ignored (as you states the messages you had actually seem without acknowledgement) I had left a deposit, as I had with other businesses for the same party and had no issue with them. The mobile number I rang is printed on your main advert " call today on 07******", if you do not want people to phone it then either take it off or write on emergencies only!

July 18, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Zoe,

Sorry you've felt the need to leave this review.

You did make a booking for October 2019 in June 2019 and at the time of booking you gave us all the relevant details for your hire including delivery times etc. Since your initial booking, we've entered our busiest period of the calendar year.

I understand that your venue changed your party times on you and that you wished to let us know this change in times which wouldn't have been a problem for us with your event being thirteen (13) weeks away. All of our customers get a confirmation email a couple of days before their hire to double check and let us know of any changes that need to be made. This system based on customer feedback works really well and I'm happy to say is one of the reasons that we are so busy as a company.

We did receive an email from you exactly 7 days before you left this review. Our email system sent you an automated reply immediately to inform you that we had received your email and that your query would be dealt with as soon as possible but that we were extremely busy covering events and could not give a timescale on how long it would take for us to reply. We did state in this email that we aimed to reply to all emails within 7 days. I can't say if you had rang the office because the office has been unmanned over the last couple of weeks as staff were covering events at various locations in the North-West.

A couple of days after your initial email, we received a telephone call on our mobile telephone (which is used for urgent, same day enquiries, this is stated on our website in multiple places) and our staff member answered the phone to a barrage of abuse and accusations that we as a company had blocked your telephone number from contacting us. This is not something we would want or do as a company and found it upsetting to be accused of this by a customer.

Your query and need to change hire times was a very simple matter that could have been resolved but needed to be done in the office in front of all the relevant paperwork to make sure that no mistakes were made and that we had the correct information for delivery and collection. As our staff have been covering events around the North-West over the last couple of weeks in schools, colleges, universities etc, they cannot always answer their phones due to safeguarding policies and therefore cannot deal with your request. With just a little patience, this change in delivery times etc could easily have been made.

I can only apologise for this and do understand your frustration but most customers are understanding of this and can appreciate that we are focusing on the short term events just like we would do if their event was on that date and also that we are following the safeguarding policies put in place of the particular school / organisation we are at.

We did try to contact you following this review to refund your booking fee payment as we would not be able to provide the service for you at your request however you would not accept the refund of the booking fee and continued to give abuse to our member of staff.

I hope you have managed to sort alternative arrangements for your party and hope your party goes well and is enjoyable.

Regards,

SJ's Leisure

Rated 5 out of 5 stars

Disco dome

Couldn't be more happier with the service. Good communication and very professional. I book them every year for all the family events and they always excel.would always recommend.

April 20, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Lisa,

Thank-you very much for leaving a wonderful review. It's a pleasure to hire to you as a regular customer and we are so glad that you have received many positive hire experiences.

We look forward to hopefully seeing you again in the near future.

Thanks again for choosing SJ's Leisure!

Rated 5 out of 5 stars

Responsible

Responsible, easy company to use. Wide range of products. They website does not seem customer friendly as it comes across as over the top strict. The guys on the phone are very helpful as well as the guys that deliver your castle. They do work with you and aim to please. Equipment always clean. I am a returning customer. Will continue to hire from them. Very good service.

March 24, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Ingrid,

Thank-you very much for taking the time to leave us a wonderful review. I am so glad that you have had many positive hire experiences with us and we look forward to seeing you again in the near future for one of your next events.

Thanks for your positive feedback and thank-you for choosing SJ's Leisure!

Rated 5 out of 5 stars

Great service awesome staff amazing…

Great service awesome staff amazing bounce castles very friendly would recommend to anyone

March 1, 2019
Unprompted review
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Reply from SJ's Leisure

Hi Sean,

Thank-you for taking the time to leave us a wonderful review. It was a pleasure to hire to you and we're so glad that you had a positive hire experience.

We hope to see you again in the future.

Thanks again for choosing SJ's Leisure!

Rated 5 out of 5 stars

Easy to book and excellent service

Easy to book and excellent service when they arrived, very friendly and accommodating around our party needs! They even used the bouncy castle blower to clear some leaves for us at the site. Absolute 5 star service and the kids had a ball with the lights & music system added in. Huge thanks.

October 23, 2018
Unprompted review
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Reply from SJ's Leisure

Hi,

Thank-you for the lovely feedback!

It was a pleasure to hire to you and we're delighted that you had a great hire experience and that our staff left a great impression on you with their service.

We hope to be of assistance to you again in the future.

Thanks again for the great review and hire.

Kind regards,

SJ's Leisure

Rated 5 out of 5 stars

Excellent

Excellent - I was let down by another company 3 days before my son's christening and SJ Leisure provided good quality soft play equipment at the last minute and an excellent service. I fully recommend them.

April 16, 2018
Unprompted review
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Reply from SJ's Leisure

Hi,

Thank-you for the lovely feedback!

It was a pleasure to be of assistance to you for your son's christening with our soft play hire and we look forward to hopefully seeing you again in the future.

Thanks again for the great review and hire.

Kind regards,

SJ's Leisure

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