Ski France Reviews 

154
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were fortunate enough to deal with Matteo, a wonderful travel representative with SkiFrance. He is very knowledgeable and prompt and always ready to answer my many questions! The best part of... See more

Company replied

Rated 5 out of 5 stars

We booked our holiday through Ski France and the experience was excellent, as always. We’ve now used them for our last eight trips, which really says it all. Their sales team are outstanding – fr... See more

Company replied

Rated 5 out of 5 stars

In January, my husband and I spent a few nights away in Flaine, at Résidence Les Terrasses de Veret - a lovely ski-in-ski-out block of apartments. The location was the real highlight, but the spacious... See more

Company replied

Rated 5 out of 5 stars

The whole booking process adding ski carriage at a later date went perfectly. The chalet Christina staff worked incredibly hard to give us a great Christmas. Location was ideal, the snow came so every... See more

Company replied

Company details

  1. Travel Agency
  2. Hotel

Written by the company

Ski France, a British agency of Madame Vacances France, has been a leading provider of holiday accommodation in France. It has been dedicated to providing affordable, hassle-free holidays with a personal and friendly service from UK office in the heart of London.

Why choose Ski France UK?

Written by the company

Best price guaranteed for your holiday
Ski France UK is committed to offering you the best price for you ski holiday accommodation in France.
Book direct with owners
No third parties between. Book holiday accommodation direct from owners. Direct relationships help us know, understand and serve our clients better.
Secure payments
Ski France UK is very vigilant about secure payments. Whether you book online or over the phone, be reassured that the payment is secure.

Contact info

4.9

Excellent

TrustScore 5 out of 5

154 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(154)

13 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just what we needed!

In January, my husband and I spent a few nights away in Flaine, at Résidence Les Terrasses de Veret - a lovely ski-in-ski-out block of apartments. The location was the real highlight, but the spacious rooms, outdoor hot-tub and sauna were also top notch. It was such a brilliant break and we felt thoroughly looked after by the Ski France staff - making our stay feel seamlessly relaxing. Can't wait to return!

January 10, 2025
Unprompted review
Ski France logo

Reply from Ski France

Thank you Emma, we're so pleased you had a wonderful stay in Flaine and that our team looked after you well. We look forward to helping you book your next trip.

Rated 5 out of 5 stars

Very helpful with the booking

Very helpful with the booking
thank you

January 23, 2025
Ski France logo

Reply from Ski France

Thank you for taking the time to leave this review John. We hope you'll be in touch again, when it's time to book your next trip.

Rated 5 out of 5 stars

Have used Ski France for many years and…

Have used Ski France for many years and have nothing but positive experiences with all the team I've dealt with. From booking hotels to transfers it been seamless and even during Covid when trips had to be rearranged they made it easy. Thank you

January 11, 2025
Ski France logo

Reply from Ski France

Stacey, thank you for taking the time to write such a positive review, we really appreciate this. We are grateful for your loyal customer over the years, and we look forward to this continuing for many years to come. If we can be of any help at all, please feel free to contact us.

Rated 5 out of 5 stars

Ski France were great

Ski France were great when we booked and even better when we had a problem with our final payment. They didn't once make it harder, they supported us when bank put a block on our card. All members of staff were helpful and kind. We will be booking again very shortly with them.

January 12, 2025
Unprompted review
Ski France logo

Reply from Ski France

Thank you Kate for such a wonderful review, it's very kind of you to take the time to do this. Please do contact us again when you're read to book your next trip.

Rated 5 out of 5 stars

Great assistance from Ollie and…

Great assistance from Ollie and fantasic experience dealing with Ski France

December 18, 2024
Ski France logo

Reply from Ski France

Thank you very much Kobus, we really appreciate you taking the time to write this review. We are really pleased you are happy with your experience so far.

Rated 5 out of 5 stars

Great ski experts

Great ski experts advising on the perfect ski resort. Great pricing and friendly service. Highly recommend!

November 20, 2024
Ski France logo

Reply from Ski France

Hi Uli,

Thank you for taking the time to leave this review, we really appreciate it.

We’re delighted you had a great experience and look forward to working with you again in the future.

Many thanks,
The Ski France Team

Rated 5 out of 5 stars

The reps were amazing

The reps were amazing! They understood the type of booking we were looking for immediately, presented solutions and we booked our trip! Very professional service.

November 6, 2024
Ski France logo

Reply from Ski France

Thank you Bryce for your excellent review, we are delighted to have helped you and we really appreciate you taking the time to write this review.

If you need any more help from us, you know how to reach us.

Best regards,
Zac

Rated 4 out of 5 stars

Very helpful staff

Very helpful staff, responsive to questions and professional

September 16, 2024
Ski France logo

Reply from Ski France

Thank you for taking the time to write this review Joanna. We're glad you find our staff helpful and responsive and we are happy to have been of assistance.

Rated 5 out of 5 stars

Ski France is the only holiday company…

Ski France is the only holiday company with whom I have made repeat bookings and recommended to family and friends. They have good prices and nice, friendly hotels in most of the popular Alpine ski resorts.

The booking process is easy though their website isn’t great on a smart phone - works much better on an iPad or full pc/laptop; I tend to email or phone and someone gets back to me quickly.

I had to cancel last season’s holiday and they were very understanding allowing me to either get a refund of our deposit or leave the deposit in place for the following season. Just very helpful.

September 9, 2024
Ski France logo

Reply from Ski France

Mark, thank you very much for this truly excellent review. We're grateful for your repeat custom over the years, it has been our pleasure to help you and your friends and family, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Contactless Catering is so good we keep coming back

This is the third year we have booked contactless catering with Ski France, and we keep returning because if offers such a great service. From the booking staff to the resort managers, we have been delighted with our stays in their contactless catered chalets in La Tania. The chalets are clean and comfortable and the food is plentiful and very tasty. It saves all the hassle of shopping and cooking, but we have the flexibility to eat when we want to as we can just put it in the oven when we are ready. This suits us perfectly as having small children with us, they eat at different times. This is such a brilliant idea, I am surprised more companies don't do it. Well done, Ski France.

September 6, 2024
Ski France logo

Reply from Ski France

Thank you Ian for this wonderful review of our contactless catering service. We love this concept to, so we're so happy you agree. Thank you for your repeat custom over the last few years, we're very happy you love the chalets in La Tania too.

Rated 5 out of 5 stars

Booking was easy

Booking was easy. Matteo was great help as we needed to change dates as our flight was moved. Thanks!

August 21, 2024
Ski France logo

Reply from Ski France

Thank you Madeleine for your kind review, Matteo is indeed a superstar, we're lucky to have him in our team, and I know he was thrilled to receive this review. Please contact us anytime, we're always happy to help.

Rated 5 out of 5 stars

The team have been excellent

The team have been excellent - very responsive and understanding of our needs and requests. Can’t fault them at all

August 21, 2024
Unprompted review
Ski France logo

Reply from Ski France

Thank you Jonathan for your excellent review. We really appreciate you taking the time to write this, as our small and friendly team prides itself on excellent customer service, so we look forward to helping you again in the future.

Rated 5 out of 5 stars

Everything was perfect and smooth

Everything was perfect and smooth. They are reliable and flexible.

July 12, 2024
Unprompted review
Ski France logo

Reply from Ski France

Thank you for taking the time to leave this review. We are very happy you have enjoyed our service.

Rated 5 out of 5 stars

We had such a great experience!

We had such a great experience when booking with Ski France. It was an easy process, they were always so helpful and attentive to our requests. Our skiing holiday was the best we've had so far! We will definitely be using them again.

March 16, 2024
Unprompted review
Ski France logo

Reply from Ski France

Hi Sophie,

Thank you so much for taking the time to write this review.

We are delighted to here you had such a great experience, and we look forward to welcoming you back to Ski France again in the future.

Many thanks,
The Ski France Team

Rated 5 out of 5 stars

Very prompt polite and helpful

Very prompt polite and helpful replies from Amy.

April 8, 2024
Ski France logo

Reply from Ski France

Thank you for sharing your positive feedback.

Amy will be very pleased to receive the personal mention and we are happy that you were pleased with her service.

Many thanks,
The Ski France Team

Rated 1 out of 5 stars

I recently booked a vacation to Les…

I recently booked a vacation to Les Menuires through Ski France, and it has now been nearly seven weeks without receiving my deposit refund. Despite repeated assurances from the company that the funds are on their way, there has been no actual return of the money. I would advise caution when dealing with this company, as their promises have not yet been fulfilled. It is essential for businesses to uphold their financial commitments to maintain trust and customer satisfaction.

February 2, 2024
Unprompted review
Ski France logo

Reply from Ski France

Good morning Mark.
I believe you have written this review about a different business. Our website domain is www.skifrance.co.uk, and we do not sell or advertise any properties in the resort of Les Menuires.
There is another company called 'Ski France' and their website domain is ski-france.com . We are from time to time confused with them, so perhaps that is who you have booked your holiday with?
I would kindly ask you to remove this review, as it is not relevant to www.skifrance.co.uk

Rated 5 out of 5 stars

Thank you Ski France

Ski France were so helpful during our booking period. We amended several things and then kept adding extra’s and they always responded quickly and efficiently. Having been an online booker for years, it was a refreshing reminder of the enjoyment of speaking to someone on the end of the phone.
And our hotel and location were excellent!

February 9, 2024
Unprompted review
Ski France logo

Reply from Ski France

Thank you Donna, we really appreciate you taking the time to write this review and we're so happy you had some a great experience. We look forward to hearing from you again in the future.
Best regards,
The Ski France Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look