Skilled Handyman Services Reviews 162

TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

I will use Skilled Handyman never again. I would expect people of their trade to come in a van with basic tools and fixings present, and only in exceptional cases leaving to buy something. The guy did... See more

Rated 1 out of 5 stars

Avoid, want cash and when they find out only the exact amount will be available (no extras) and will only be paid once the job has been done correctly and without damage, they cancel the job as they c... See more

Rated 1 out of 5 stars

Extremely unreliable three times they failed to turn up. Wasting precious annual leave. First occasion they sent an e-mail confirming it was booked in but no one turned up. Trying to correct the mista... See more

Rated 1 out of 5 stars

This was the worst service ever! I never thought it could have been so expensive and difficult to replace a simple socket. Firstly, we had to book 5 times, because they kept forgetting to confirm... See more

Company replied

Company details

  1. Construction & Manufacturing

About Skilled Handyman Services

Information provided by various external sources

Skilled Handyman is a professional, safe and reliable domestic and commercial property maintenance service with head office in Gerrards Cross and Branch Offices in Chesham, Maidenhead, Henley On Thames, Windsor, Weybridge, Reading and Bracknell. We have a variety of tradesmen that are skilled in carpentry, plumbing, electrical installation repairs, and other handyman tasks.

We provide a “One Call Does It All” service; we handle large and small property maintenance and refurbishment requirements. Our technicians are also NICEIC and GAS safe registered. Our locally employed tradesmen and staff serve both businesses and residential in the local community. They are supported by our customer services department which interfaces with the clients. In summary our tradesmen are:

• Multi Skilled in carpentry, plumbing, electrics and handyman tasks
• Fully trained and qualified Gas Safe & NICEIC (National Inspection Council For Electrical Installation Contracting) registered
• CRB (Criminal Records Bureau) checked (enhanced)
• Fully insured
• Their work is fully guaranteed for six months
• They are supported by our Customer services department
• They wear shoe gloves when they enter your premises and clean and vacuum after the job is completed
• They are happy to help.

A sample of clients who we are providing the service to is Mattel, Pharmalink Consulting, Investmaintain, Anadarko Oil, Dentsply Limited, Childcare4U, Westwood Farm Infant school, Caversham Preparatory School, HRP Limited, Housing Interaction Trust, Way In, Loco Communications Limited, Dimensions and many commercial property management agents and landlords.

I would appreciate if you could consider us for your property maintenance needs whether large or small as we are able to respond quickly and carry out multiple jobs within the agreed time scales therefore you do not need to call different tradesmen for different jobs. One call will do it all for you.

We have no call out or travel charges. We only charge for the time our tradesmen work on hourly basis.

If you require further information or want to make a booking please do not hesitate to contact us via email services@skilledhandyman.co.uk or free phone number 0800 043 0400. We are available 24/7.

We are happy to be of service.


Contact info

1.2

Bad

TrustScore 1 out of 5

162 reviews

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Rated 5 out of 5 stars

Professionalism, responsiveness and customer service.

I contacted Skilled Handyman Services after being let down on numerous occasions by other companies who simply fail to respond to my enquiries. Following my initial call Skilled Handyman Services responded immediately with a documented work detail and quotation and were able to carry out minor repair work as agreed within 48hrs. Their professionalism, responsiveness and customer service is exemplary. I shall have no hesitation in placing further work with them in the future.

February 16, 2017
Unprompted review
Rated 5 out of 5 stars

Precision and professionalism

We had our hallway painted and other handyman jobs. We were very impressed with the painter he was obviously very highly skilled and was polite , friendly and efficient.

February 16, 2017
Unprompted review
Rated 5 out of 5 stars

Sound as a pound

I have never booked a gas man in my life and you automatically think you're going to get ripped off with the call out etc. From reading the reviews on trust pilot and checkatrade I thought I would give Skilled Handyman a go. Great service - all transparent no problems and the gentleman that came round had already taken his shoes off before I opened the door!
You can def trust these guys and it is 100% thumbs up all the way :)

February 6, 2017
Unprompted review
Rated 5 out of 5 stars

Great Service

I would like to give additional comments and thanks to Umesh Bakrania who was a studious and efficient hard worker

January 26, 2017
Unprompted review
Rated 5 out of 5 stars

I was really pleased with the overa …

I was really pleased with the overall workmanship and the friendly and professional service, all of which I found to be excellent! The workmanship was of a high quality and completed efficiently. Umesh was highly professional with a pleasant and helpful attitude. I will definitely be using Skilled Handyman again and will be recommending them to my friends and family.

December 31, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent company

I first used Skilled Gasman/Handyman Services when my boiler started acting up last week. I was given a same day appointment and the technician arrived early, fixed the boiler and ran basic checks as well, just to make sure everything was working as it should. I then found out about their other services including electrics! Mark was over first thing and fixed an electric fireplace and changed over plug sockets with no fuss at all. Top company with friendly and helpful staff. Would definitely use again!!

December 20, 2016
Unprompted review
Rated 5 out of 5 stars

fantastic and value for money

Very professional and great service. Had a leaking roof. They came and fixed it with no problems. Used this service many times. I highly recommend them. You can't go wrong!

December 17, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent electrician

Booking was straight forward and efficient. The electrician arrived at the agreed time, was friendly and polite. Worked efficiently and completed the work to a high standard. Reasonable price for a very good job.

November 28, 2016
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Three months ago we hired Skilled Handyman to do a few jobs around the house after confirming on telephone that they are indeed able to do them. As there was a little bit of plumbing involved we agreed to pay the considerably higher daily rate than an average handyman would normally charge. From the four jobs, we needed, they started two on 1/9/16 and left both unfinished. Many email and telephone conversations and some no shows later, they sent another guy who kept working on the loft hatch but left that unfinished, too and said that he couldn't complete the plumbing either! Skilled Handyman decided that this was all they could do and charged us the full daily rate! Nobody is really skilled in anything and the company sends the workmen with minimum supplies which then have to be agreed by the office and purchased during the time, the customer is waiting and paying! In our case, my husband rushed out to get the supplies whilst he took a personal call and waited! That was a terrible and very expensive experience and I have taken photographs of the poor standard of workmanship!
Updated:
As the loft hatch hasn't been sealed and painted as promised and the pipe hasn't been connected, we never considered the job to be completed!
Also, we were never advised that the tank needs to be moved! Ironically they only recommended a 'skilled' plumber for another £75/hour!
And, after promising immediate payment despite everything and on the day of the invoice, Skilled Handyman threatened with additional charged and debt recovery charges!
And, part of the invoice aren't even clearly explained, numbers are just added on without further explanation!
I'm happy to provide correspondence and pictures to prove every single claim to keep other innocent customers safe from making the mistake of using this company!
We don't have a problem, paying an appropriate rate for a real plumber, just not one associated with this company! Considering that our final bill is £380, we payed £47,50/hr for an unskilled handyman!
After Skilled Handyman breached serious data protection laws by publishing my name, my husbands full name and his personal email address, they reported us to Trustpilit for publishing sensitive information instead of removing it as requested. I have taken a screenshot of their original message for future reference!
The company argues hat my husband praised their work but obviously fail to notice that he stressed that our main concern was the overflow pipe which hasn't been moved at all.

November 28, 2016
Unprompted review
Skilled Handyman Services logo

Reply from Skilled Handyman Services

Mrs Jenkins booked our multi skilled technician service to enlarge and make good loft hatch and reconnect over flow pipe of a water tank. Our technician carried out the work to enlarge the loft hatch and make good. He found that it was not simply to reconnect the over flow water pipe but in fact moving the water tank and reconfiguring the pipes. The pipes were copper and therefore soldering and re soldering were involved. He reported to client that it was a job for a qualified plumber rather than a multi skilled technician as he is trained in basic plumbing. After technician’s visit we received an email from Mrs Jenkin’s husband praising our techicians praising quality work stating “Mark did a good job on Saturday by tidying up the loft hatch and repairing the damage”.

“We are not able to display email from Mrs. Jenkin’s husband as Trust Pilot Compliance rules regard it as sensitive data”

The multi skilled techicians briefed our customer services and they advised Mrs Jenkins that a qualified plumber is required to carry out further work. Mrs Jenkins was advised of the labour rate for the plumber but she wanted the work done at a lower rate of multi skilled technician. Mrs Jenkins went quite until we sent her reminder email for the invoice to be settled. On the same day her review appeared. She also sent an email to our customer services stating that she has given us bad review and will pay when she is ready although she is fully aware of our terms and conditions which are sent with job confirmation that the invoice settlement is immediate after the work has been completed.

Regards

Nash Bhatti

Skilled Handyman

Rated 5 out of 5 stars

Water Leak

Work completed quickly and efficiently. I'd definitely use this company again.

November 13, 2016
Unprompted review
Rated 5 out of 5 stars

Odd jobs

I wanted a variety of small odd jobs done and I found Mark to be extremely helpful, competent and efficient. He got them all done within the hour and tidied up afterwards.

October 27, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent all round service

I am really pleased to have found this company. The verbal bookings were backed up with an on line confirmation. The handyperson was excellent and discussed my priorities for the appointment and how best to achieve them within the time to maximise completion of tasks. He was courteous and worked in an orderly manner.
There is a specified time of arrival but this can be slightly dependent on the completion of the job the handyperson has before your appointment. However, the customer service team keep you appraised and I have to say I was very pleased that I did not let this put me off initially. Having a central contact is a priority and an excellent way to have ongoing communication.The second appointment went to time.Therefore, I would throughly recommend this company and will definitely use again.

October 26, 2016
Unprompted review
Rated 5 out of 5 stars

Handyman

Super! Did exactly what we asked, no mess, no fuss! Extremely nice chap. Thank you.

October 5, 2016
Unprompted review
Rated 5 out of 5 stars

Professional speedy service

I had a folder full of important documents which had fallen behind a kitchen cupboard that I needed urgently. The technician was very professional and speedy. Within an hour he had removed the cupboard panel, retrieved the folder and sealed it back up. Would 100% use this company again!

September 7, 2016
Unprompted review
Rated 5 out of 5 stars

Fascia Painting

I was absolutely delighted with the work carried out to tidy up my very old fascias/ They looked like new after Handy Man had got to work on them. Cannot recommend this service enough. Trustworthy, honest, reliable, tidy. I will definately use this service again.

Thank you
Julie

August 31, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

We were very pleased with the service we received. The electrical and tree work was faultlessly executed and all was left tidy. Nick was friendly, courteous and hard working.

August 18, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent service

My call was dealt with straight away and a plumber was arranged to visit later the same day. The problem was fixed straight away and the cost was very competitive. I would strongly recommend the skilled handyman and will definitely use them again

August 17, 2016
Unprompted review

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