I've followed skin and shape for a while until I made the decision to try their weight loss treatments. Its been a slow journey, I never thought I'd be able to lose weight with PCOS but it's been am... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've had a great experience using Wegovy through Skin & Shape. The whole process has been smooth from start to finish, with excellent communication and customer service throughout. A special th... See more
Company replied
I’ve been delighted with the guidance and support I’ve received throughout my weight loss journey. Whenever I’ve needed help or reassurance, support has always been just a message away. Not only hav... See more
Company replied
I am absolutely loving my experience with the skin & shape. Not only has it help transform my life but it’s also giving me my confidence back after having my four children and not being able to lose t... See more
Company replied
Company details
Written by the company
🩺 UK-registered pharmacy 🍏 Weight management treatments 🤍 Qualified pharmacist prescribers 📦 Fast, discrete delivery
Contact info
Skin and Shape, 5a The Ridgeway, SL0 9HX , Iver, United Kingdom
- Help@skinandshape.co.uk
- skinandshape.co.uk
4.9
Excellent
175 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional online meeting
Professional online meeting, kind, experienced and confident consultation, putting me at ease and confidence to continue of journey.
July 1, 2026
Unprompted review
Reply from Skin and Shape
Dear Victoria,
Thank you so much for your kind review. We're delighted to hear that you felt at ease during your consultation and confident in continuing your journey. We truly appreciate your trust and look forward to supporting you every step of the way.
Kind regards, Skin & Shape Customer Care Team
Moved to this company a few months ago
Moved to this company a few months ago, No issues. The transfer over to Skin & Shape was very easy a quick video call to confirm details. An pen was sent out with 24 hours. An a monthly reminder email to make sure you don't forget to reorder, are you don't fall behind on you're week dose. Very happy with my progress.
June 25, 2026
Unprompted review
Reply from Skin and Shape
Dear Gary,
Thank you so much for your lovely review. We're delighted your transfer to Skin & Shape was smooth and that our reminder service and quick delivery have made things easier. It's fantastic to hear you're happy with your progress, and we look forward to supporting you every step of the way.
Kind regards, Skin & Shape Customer Care Team
Affordable and great service with real…
Affordable and great service with real human professionals. I was with Zohra, I was happy that I could actually communicate with a human professional and helped me through with my questions and concerns. Also, she was available until very late night so I could get the medications very quickly. Loved the process and even small details like eco friendly recycled packaging .
May 31, 2026
Unprompted review
Reply from Skin and Shape
Dear Zoe,
Thank you so much for your wonderful review. We're delighted to hear you had such a positive experience and that you felt supported throughout your journey. We'll be sure to pass your kind words on to Zuhra, who will be pleased to know she was able to answer your questions and provide the reassurance you needed. We're also glad you appreciated our environmentally friendly packaging. Thank you for choosing Skin & Shape—we look forward to continuing to support you.
Kind regards, Skin & Shape Customer Care Team
Delivery is fast easy to talk to…
Delivery is fast easy to talk to someone quick Response good customer service 10/10 👍
June 22, 2026
Unprompted review
Reply from Skin and Shape
Dear Parveen,
Thank you so much for your fantastic review! We're delighted to hear you've been happy with our fast delivery, responsive communication, and customer service. Your kind words and 10/10 recommendation mean a lot to us, and we look forward to continuing to support you on your journey.
Kind regards, Skin & Shape Customer Care Team
Great service provided Skin and Shape amazing provider
Great service provided Skin and Shape, very efficient, great communication and will always help with any questions, am a repeat customer, cannot recommend highly enough.
June 15, 2026
Unprompted review
Reply from Skin and Shape
Dear Charlotte,
Thank you so much for your kind review and for choosing Skin & Shape time and time again. We're delighted to hear you've been happy with our service, communication, and support. Your continued trust means a great deal to us, and we truly appreciate your recommendation. We look forward to supporting you throughout the rest of your journey.
Kind regards, Skin & Shape Customer Care Team
Professional, Caring, and Efficient
I couldn't be happier with the service I've received from Skin & Shape. Their customer service is outstanding every query or concern I've had has been dealt with promptly, professionally, and with genuine care. The turnaround time for resolving any issues has been excellent, which has given me real confidence throughout my journey.
The Mounjaro treatment has been amazing, and I really appreciate that everything is properly regulated and monitored. Before starting, I had a thorough video consultation along with an image review and assessment of my current weight, which made me feel safe, supported, and reassured that the treatment was right for me.
I would highly recommend Skin & Shape to anyone looking for a professional, responsive, and trustworthy weight loss service. Thank you for making the whole process so smooth and supportive!
June 26, 2026
Unprompted review
Reply from Skin and Shape
Dear Natasha,
Thank you so much for your wonderful review. We're delighted to hear that you've had such a positive experience with both our service and your Mounjaro treatment. Providing safe, regulated care alongside responsive, compassionate support is at the heart of what we do, so it's fantastic to know this gave you confidence throughout your journey. We truly appreciate your recommendation and look forward to continuing to support you every step of the way.
Kind regards, Skin & Shape Customer Care Team
I've had a great experience using…
I've had a great experience using Wegovy through Skin & Shape. The whole process has been smooth from start to finish, with excellent communication and customer service throughout.
A special thank you to Zuhra, one of the pharmacists, who has been so helpful, friendly and professional. She answered all my questions and made me feel supported every step of the way.
I'm really happy with the service and would definitely recommend Skin & Shape to anyone considering their weight loss journey. I'm looking forward to trying more of your products and continuing my journey with you. Thank you!!!
Naila Yasin
May 4, 2026
Unprompted review
Reply from Skin and Shape
Dear Naila,
Thank you so much for taking the time to share your experience! We're delighted to hear that your journey with us has been so positive and that you've felt supported throughout. Your kind words will be passed on to Zuhra, who will be thrilled to know she made such a difference. We truly appreciate your recommendation and look forward to continuing to support you on your weight loss journey and with any future treatments.
Kind regards, Skin & Shape Customer Care Team
The best
I honestly can’t recommend Skin and Shape enough. From the moment I first spoke to them on the first call, I supported and genuinely cared for.
A special thank you to Zuhra, who has been absolutely incredible throughout my journey. Her kindness, professionalism, and unwavering support have made such a difference. She has always taken the time to listen, answer my questions and make me feel completely at ease. It’s rare to find someone so dedicated and passionate about helping people achieve the best version of themselves.
The treatment has genuinely changed my life. Not only have I seen amazing physical results, but my confidence and overall wellbeing have improved more than I ever imagined. I feel healthier, happier and far more comfortable in my own skin.
I’m so grateful to Zuhra and everyone at Skin and Shape for their care, encouragement and expertise. If you’re considering treatment, I can wholeheartedly say it’s one of the best decisions I’ve ever made. Thank you for helping me transform my confidence and my life 💕
June 28, 2026
Unprompted review
Reply from Skin and Shape
Dear Chloe,
Thanks so much for your incredibly kind words. We're truly honoured to have been part of your journey, and it means so much to hear how much your confidence and wellbeing have improved. Your feedback will be shared with Zuhra and the team, who will be delighted to know they made such a positive difference. Thank you for trusting Skin & Shape with your care, and we look forward to continuing to support you every step of the way.
Kind regards, Skin & Shape Customer Care Team
Very good thankyou
June 13, 2026
Unprompted review
Reply from Skin and Shape
Dear Michael,
Thank you for your lovely review! We're so pleased to hear you had a very good experience with us. We really appreciate your support and look forward to continuing to support you on your journey.
Kind regards, Skin & Shape Customer Care Team
Skin & Shape is the best!!!
Skin & Shape is made up of some wonderful ladies who are fast and responsive! Always give the best advice and guidance, especially over Zuhras tiktok lives! I 100% recommend Skin & Shape for anyone whose struggling with skin or weight concerns!!
June 28, 2026
Unprompted review
Reply from Skin and Shape
Dear Mya,
Thank you so much for your lovely review and recommendation. We're delighted to hear that you've had such a positive experience with our team. Providing prompt support, personalised advice and reliable guidance is at the heart of everything we do, so it's wonderful to know our TikTok Lives have been helpful too.
Thank you for putting your trust in Skin & Shape. We truly appreciate your support and look forward to continuing to help you with your skin and weight loss journey.
Kind regards, Skin & Shape Customer Care Team
Reply from Skin and Shape
Dear Andrea,
Thank you so much for your kind review. We're delighted to hear you had an amazing experience with Skin & Shape. We truly appreciate your support and look forward to continuing to provide you with the highest standard of care throughout your journey.
Kind regards, Skin & Shape Customer Care Team
Pharmacists that care about their customers
I found out about this company via a live stream on TikTok. I was able to ask any questions I needed answered before I decided to have an assessment and start my journey. Both women I’ve spoken to where very kind and easy to talk to which is a huge part of why I choose this company. They value their customers. I had a video call assessment which was very simple and I didn’t have to the leave the house. My order was posted out to me, sadly royalties mail misplaced it but this company did there investigation quickly and got me sorted. I’m still early on in my journey but hopefully the results will speak for themselves.
June 28, 2026
Unprompted review
Reply from Skin and Shape
Dear Aisling,
Thank you so much for taking the time to share your experience. We're delighted that our TikTok Lives gave you the opportunity to ask questions and feel confident before starting your journey. Creating an open, supportive environment where people can access reliable advice is something we're very passionate about.
We're also pleased to hear that your consultation was straightforward and that you found our team kind and approachable. Although we're sorry your parcel was delayed due to the courier, we're glad we were able to investigate and resolve the issue quickly for you.
Thank you for putting your trust in Skin & Shape. We're excited to continue supporting you throughout your journey and wish you every success as you work towards your goals.
Kind regards, Skin & Shape Customer Care Team
Great service and support
My questions sent by email were answered promptly, and for more complex matters, they followed up with a call to make sure I fully understood everything. Really clear, helpful communication from start to finish — excellent experience all round!
March 26, 2026
Unprompted review
Reply from Skin and Shape
Dear Pauline,
Thank you so much for your wonderful review. We're delighted to hear that our team was able to answer your questions promptly and that our follow-up call helped provide the clarity and reassurance you needed. We believe that taking the time to explain more complex topics is an important part of delivering safe, personalised care. Thank you for your kind words and for choosing Skin & Shape—we're always here to support you whenever you need us.
Kind regards, Skin & Shape Customer Care Team
nice but missing guidins and clear…
nice but missing guidins and clear instructions
April 16, 2026
Unprompted review
Reply from Skin and Shape
Dear Anna,
Thank you for taking the time to share your feedback. We're pleased to hear you had a positive experience overall, but we're sorry to learn that you felt the guidance and instructions could have been clearer. We genuinely value comments like yours, as they help us improve our service. We'll review how we provide information to ensure our guidance is as clear and comprehensive as possible. If there's anything you're unsure about, please don't hesitate to get in touch—we're always happy to help.
Kind regards, Skin & Shape Customer Care Team
Gold standard of patient care
I've been with Skin & Shape since November, and months later I can honestly say the service is just as exceptional today as it was when I first joined. In a world where customer service often slips over time, Skin & Shape has remained consistently outstanding.
Zuhra is everything you'd hope for in a prescribing pharmacist—professional, knowledgeable, approachable and genuinely invested in her patients. No question is ever too small, and she explains everything in a way that makes you feel informed and reassured.
What really sets Skin & Shape apart is the level of support. Zuhra spends hours on TikTok Lives answering questions and helping people, even those who aren't yet patients. That dedication says everything about the kind of person she is. She's building a community, not just a business.
Every order has been processed quickly, delivery has always been fast, and whenever I've needed advice I've received a prompt reply. You never feel like you're left waiting or forgotten.
The biggest compliment I can give is that I wouldn't trust my care to anyone else. Finding Skin & Shape has given me confidence throughout my journey, and the consistency of the service is what keeps me coming back. If you're looking for expert care, genuine support and exceptional service, I couldn't recommend Skin & Shape more highly.
June 27, 2026
Unprompted review
Reply from Skin and Shape
Dear Amanda,
Thank you so much for taking the time to leave such a thoughtful and detailed review. Reading feedback like this truly means the world to our entire team.
We're incredibly grateful for your trust since November, and it's especially rewarding to hear that the level of care and support you've experienced has remained consistent throughout your journey. Providing safe, personalised care and making sure every patient feels informed, supported and never rushed is exactly what we strive for.
Your kind words about our educational TikTok Lives are particularly appreciated. Our goal has always been to make evidence-based healthcare accessible to everyone, whether they're a patient with us or simply looking for reliable advice, so it's wonderful to know that this has made a positive impact.
Thank you again for your continued loyalty and for recommending Skin & Shape so highly. Knowing that you trust us with your care is the greatest compliment we could receive, and we look forward to supporting you for many years to come.
Kind regards, Skin & Shape Customer Care Team
Reply from Skin and Shape
Dear Stanley,
Thank you for your kind review. We're delighted to hear you've had a great experience so far and found our service professional. We appreciate your support and look forward to continuing to provide you with the highest standard of care throughout your journey.
Kind regards, Skin & Shape Customer Care Team
Happy customer
Prompt replies to enquiries and will answer any questions swiftly and concisely. Deliveries and fast and smooth with no issues. I also like that they are competitively priced and offer a discount for loyal customers. Very happy with service.
June 28, 2026
Unprompted review
Reply from Skin and Shape
Dear L,
Thank you so much for your wonderful review. We're delighted to hear that you've been happy with both our service and support. Providing prompt, clear responses and a smooth delivery experience is something we work hard to achieve, so it's fantastic to know this has made a difference. We're also pleased that you value our competitive pricing and loyalty discounts. Thank you for your continued support—we look forward to helping you throughout your journey.
Kind regards, Skin & Shape Customer Care Team
I’m a repeat customer
I’m a repeat customer, amazing service and the pharmacists always explain everything to me and answers all the questions i have.
I feel confident that I have found my go to team/pharmacy.
June 25, 2026
Unprompted review
Reply from Skin and Shape
Dear E,
Thank you so much for your continued trust and support. It means a great deal to us that you've chosen Skin and Shape as your go-to pharmacy. We're delighted to hear that our pharmacists have been able to answer all of your questions and provide clear, reassuring advice, helping you feel confident throughout your journey. We look forward to continuing to support you every step of the way.
Kind regards, Skin & Shape Customer Care Team
Very helpful
Very helpful, professional too. I was poorly (not related to medication) and they were extremely helpful and quick to reply to me. Thoroughly recommend.
June 7, 2026
Unprompted review
Reply from Skin and Shape
Dear D,
Thank you so much for your kind review. We're sorry to hear you were unwell, but we're pleased we could provide support and reassurance when you needed it. Our team is always here to help, whether your concerns are related to your treatment or not, and we're glad you found our responses prompt and professional. Thank you for your recommendation, and we wish you continued good health.
Kind regards, Skin & Shape Customer Care Team
Reply from Skin and Shape
Dear Ar,
Thank you for your lovely review. We're delighted to hear that you found our service thorough and helpful. Providing friendly, personalised care is something we take great pride in, and we're grateful you chose Skin and Shape to support your journey. We look forward to continuing to help you in the future.
Kind regards, Skin & Shape Customer Care Team
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