Skinny Coffee Club Reviews 

This company does not post your items out. Avoid.

I contacted the company on 4 occasions and each time I got a response from somebody called Jane. Each time a templated email with no real information as to when I would receive my order just told it was being investigated.

I had paid via paypal and so was able to get a refund.

Site are not reliable sellers

I ordered and had a super fast delivery .the prices are good but a little bit expensive possibly for a cost of living crisis but everywhere is .
I buy the instant day coffee and I think its fab .

Unfortunately all the bad reviews about not delivering product is true. Why make me pay 20 euro for tracked delivery and then you don't get any track number. Even if I receive what I ordered in a few weeks how can I reorder when it's such a hassle to get the product. No good.

Lol. I placed my order for a single thing of coffee on February 6. It is now April 10, and no sign. Myra from customer service finally said my package will be delivered this week, but said she was unable to provide any more info as to when exactly.

I doubt it, but we’ll see. I’ve been asking for a refund, as on their site it states that after 25 days of delay, you’re entitled to a refund, but Myra just said she’ll “raise this with her team” and i haven’t heard back.

absolutely horrendous disgrace of a company. y’all should be completely embarrassed of yourselves.

they’re stealing from you. never order here, ever.

update: they responded and said that they could cancel the order and refund me, but then expressed (for the fourth time since i placed the order) how if i give them one more chance, they’ll move my order to the front of the line and it will be shipped very soon.

that’s all BS, as they said the same thing to me 2 months ago, and still not even a sign of a shipping notification.

also, myra had told me that my order would arrive by the end of the week, and if that’s the case, then it should 100% already be shipped. except it’s not, because now i’m getting emails from different people saying they’ll move my order “to the front of the line to be shipped.”

totally bogus, and they’re using this lie of “prioritizing your order” as a way to get you to stop asking for a refund.

sounds like the company’s gone to the toilet, which is a shame because i’ve placed multiple orders over the years.

would honestly love if they could stop lying to people, and could just tell me that they don’t know what’s going on, and that it’ll probably be half a year until i get my order.

sent them an email last night finally saying to just cancel my order and give me a refund. i’ll update you when/IF they actually do.

so sad. i’ve been looking forward to this coffee for three months, and they’ve wasted so much of my f****ing time.

what a completely useless company.

i’m so angry.

save your money, your time, and your headspace. never ordering from this company ever again.

This company once were legit, you ordered, they sent the goods - but something has changed. I think they are going bankrupt as are not fulfilling any orders after taking the money. Pushing for more sales on emails but not sending any orders out or responding to emails. Have emailed them several times about a £50 order. I recently realised it is not going to come. Since opening a case with paypal they are now all over me like a rash, but not even in a considerate way. They are just asking me WHY ARE YOU RAISING A DISPUTE WITH YOUR BANK. Horrendous. Shame as i loved this product. Beware!!!

DO NOT BUY! I placed an order in November 22 that I still havent received (March 23). Customer service keeps on telling me "its on its way". However, when pressed they say there is nothing they can do as the delivery was unregistered/uninsured. Thankfully, PayPal reimbursed me. BEWARE!!

I ordered on January 29th and my order still hasn’t shipped. I sent multiple e-mails and customer service responded to all three stating they had several orders and are working day and night to fulfill orders. They will ship my order as soon as possible and routed my e-mail to another department. It is now February 28th, still no shipping status. What really frustrates me is they continue to offer all of these deals to get more sales, but can’t fulfill orders from existing orders. This product is not cheap and you look and see no refunds for product purchased. I am regretting this costly purchase. The bundle is more than I typically spend, but I was excited to get the results I see of others. After reading reviews on here I am guessing I am not alone.

I have ordered package of day and night since Dec 2022 and didn't receive it till date I sent an email to customer service they asked me for a proof written email from the local post office I did so, which shows no shipment under my name, there is no tracking number even though, I requested for my money back they ended the chat, this is a scam, unfortunately few years back I used the product was so amazing sad now they lost their credibility

I ordered a couple of weeks ago and paid extra for ‘first in line’ and it states 1-2 days delivery, nothing received, no dispatch email. Sent an email and they asked for my address- which they already have! Then they replied and said ‘sorry it’s delayed ‘ no date, no explanation. Thankfully I paid via PayPal so will be requesting a refund ! Wish I’d checked here for reviews first!

Awful Customer service! Placed my order, which never arrived. When I chased it I was told that they were waiting for new stock. No one had bothered to get in touch to tell me this. I requested a refund 2 weeks ago, which I have now chased twice. No response to emails and still no refund!
Do not order from this company.

Just a terrible company - customer service is appalling. I placed my order 16 days ago, had no email regarding dispatch so emailed them a week later to check everything was OK. I got a response saying they would "look into it" but first I had to confirm my delivery address - which I had already done. Since then, nothing - countless emails from me asking for an update and they're just being ignored. I've opened a dispute with my bank to get my money back because I think Skinny Coffee Club simply hope their customers will go away.

Haven’t received all of my order didn’t get this when it said I would! I got a free gift for a one week intense coffee sachets, when you go into there website it comes up with spin a wheel for discount and I got the weeks I tease coffee sachets you have to claim they within 12 minutes and put the promo code inand didn’t receive this in my order! I’ve emailed them and they haven’t even responded no wonder why the reviews are awful

Waited weeks for my order, had to ask them to reimburse me for the delivery fee as didn’t arrive anywhere near on time. Eventually I emailed to cancel my order as it still hadn’t arrived- told I wasn’t allowed to. I asked for the complaints procedure and was palmed off saying the CEO will be in touch when he’s back in the office. That was almost 5 weeks ago and still waiting to hear back. In the meantime my order arrived- wrong items in order. Can’t tell you how disappointed I am with this. Won’t be a returning customer anymore.

I have used the coffee before and no comment it works wonders
However the service with skinny coffee is really and extremely bad
I ordered a 6months coffee two months back and they make me pay extra DHL to ship to me and until today I haven’t received same . Email going back and forth with one customer agent Ela . And it’s very sad having customer chasing after them for something paid for .
Good product with bad service

Ordered from this company a couple of weeks ago, haven’t even received a tracking number or a reply after two emails, about my order I’ve heard nothing about

I ordered at the start of October. Still never received. Emailed company a few times asking for tracking number to which I've had no reply the last 3 weeks. Sent at least 4 emails. The customer service is shocking and appalling.. Stay away.

Total rip off, please don’t waste your money

I started skinny coffee with the intention to prove it wrong but hey 3stone off in 12 months and stopped my craving for chocolate and biscuits ✔️I love it and it gives me energy. I can’t speak for anyone but it works for me and my 2 family members I introduced

So the important thing is that it turns up and does what it it is meant to (it helped me lose some after other dieting methods). You do need to combine it with some exercise (a 15 minute workout seemed to work best).

I really can't give 5 stars due to the customer services - they do reply quickly, but twice now I've been asked to confirm my name and address ("no screenshots"). Both times, this was when I replied to the order confirmation email they sent me, which included my order details, name and address. So scrolling to see their own email would have confirmed this both times. As someone who has extensive experience in online based customer services, this is pointless and adding a little extra, unnecessary, work for the customer.

Love it!!! Need more!