SKULPTA Reviews 

321
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

Order placed Feb 2022 Payment banked £100 plus No postal tracking available Numerous attempts made to contact with no reply Absolute RIP OFF Clearly the company has gone broke Do not deal with these l... See more

Rated 5 out of 5 stars

I was concerned about the delay in delivery so I sent an email to the team. They've responded within 24h explaining extra covid procedures. Product was delivered soon after. I still haven't opened i... See more

Rated 1 out of 5 stars

Bonjour, Je n’ai toujours pas reçu ma commande numéro #21282 du 18/10/2021 ni de réponse à mon mail de relance vous demandant quel était la date de livraison prévue ! Merci de bien vouloir... See more

Rated 3 out of 5 stars

Hello, the frame was damaged from right bottom end. I’ve tried to dye it with a black crayon but still it’s obvious when you look closely. Your packaging is not satisfying as the frame was only covere... See more

Company replied

Company details

  1. Interior Architect Office

Written by the company

SKULPTA offers top quality canvas prints at an affordable price! Decor your home space or office with us.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

321 reviews

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2.7

All reviews

(321)

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Rated 1 out of 5 stars

I have not received the product

I have not received the product. Only been charged.

December 9, 2020
SKULPTA logo

Reply from SKULPTA

Dear Maria, your order is in transit. You are always welcome to contact us at customerservice@skulpta.co.uk and we will give you further details.

Regards
The Skulpta Team

Rated 5 out of 5 stars

Stoked!!

This is the first legitimate piece of artwork that I’ve purchased and we are blown away with how amazing it turned out!! Not going to lie; I was a bit skeptical buying artwork online. We’ve tried before and waited 12 weeks for disappointment to arrive at our door step. We decided to try again and it paid off this time. Seeing the look on my girlfriends face when she opened up the box and seeing the artwork she’s been wanting was priceless!! We can’t stop looking at it!! We will definitely be buying more!

December 9, 2020
Rated 1 out of 5 stars

Palermo returns address???? AVOID

Received a canvas print & we weren’t impressed with the quality. Asked for a returns number and they requested a photo of the item? I stressed the distance selling regulations and requested a return number. The canvas hasn’t even been out of the plastic wrapper.
5 days later we’ve been sent an address in Palermo (Italy) to return the print. Strange because it came from London. This whole process has been a shambles from Day.1
I will be contacting Skulpta’s local trading standards office in the morning. AVOID AT ALL COSTS.

December 3, 2020
Unprompted review
SKULPTA logo

Reply from SKULPTA

Dear Alistair, we are sorry to see you are not having a good experience at Skulpta.
We replied timely to all your emails. and informed you about our returns procedure.
Please contact us again if you have any other questions. We will solve any problem you may have.
Thank you
The Skulpta Team

Rated 4 out of 5 stars

Surprised with quick delivery

Surprised with quick delivery. One suggestion though, when listing measurements i thought width is first & length is second.
Also some other sites show the size & frame selected. I thought my print was portrait not landscape. Otherwise happy with the print.

December 1, 2020
Rated 5 out of 5 stars

Very good customer service

The canvas arrived with some damage in the corner. Skulpa offered to send a new one. The new one came also with corner damage. It was offered a refund. Although they came without corner protection, how they handled the issue was excellent. It's a serious company.

November 28, 2020
Unprompted review
Rated 2 out of 5 stars

Not enough communication and an obscure…

Not enough communication and an obscure tracking app

November 25, 2020
SKULPTA logo

Reply from SKULPTA

Dear Darren, we replied timely to all your emails. Please contact us again if you have any other questions. We will solve any problem you may have.
Thank you
The Skulpta Team

Rated 1 out of 5 stars

Didier informAtion

Did. Not recieve my ordered picture intim now.

November 22, 2020
SKULPTA logo

Reply from SKULPTA

Dear Steffen, your appears as successfully delivered. You are always welcome to contact us at customerservice@skulpta.co.uk and we will give you further details.
Regards
The Skulpta Team

Rated 1 out of 5 stars

Pathetic product and service

I ordered a canvas from Skulpta. The quality is terrible. Looks like someone printed it on a home printer. It also cost £132!!!
I emailed Skulpta and they first refused to take a return and refund me. Then they started insisting on pictures of damages (apparently poor quality isn’t bad enough). Following this, they’ve now stopped replying to my email.
Save yourself from these fraudsters!

November 17, 2020
SKULPTA logo

Reply from SKULPTA

Dear Customer, we are sorry to see you are having a bad experience with us. You got an answer to your email in less than 24h . We requested you the pictures to proof the poor quality you are claiming and you refused to send them.
Our customer service team just contacted you again to resolve this issue.

Regards
The Skulpta Team

Rated 4 out of 5 stars

Initial issue but resolved by Customer Service

There seemed to be an issue with their verification system. Followed up for an uodate several weeks later and the issue was resolved (nothing had been processed for shipping) and most of the order was shipped immediately. The last piece was shipped a few days later.

November 15, 2020
Rated 1 out of 5 stars

Here are the reasons why I give only…

Here are the reasons why I give only one star...
Here is the email I sent to the customer service department, yesterday regarding my order, I have not yet received a reply from you :

Hello,
I received my floating framed canvas today.
I am shocked at the shipping conditions !
A simple protective cardboard box! Not even extra protection inside the box to protect the corners of the frame!
This is not a transport problem, but a real packaging problem for the shipment of fragile objects.
Here are several pictures that will show you the condition of the frame of the canvas.

I cannot accept this condition.
Waiting for your answer .
Kinds regards

November 13, 2020
SKULPTA logo

Reply from SKULPTA

Dear Marie, we replied to your email.
We will solve any problem you may have.

The Skulpta Team

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