Company isvery trustworthy. Worked with wajhat on my mirror. He was very knowledgeable about potential issues before getting into it & was able to get it fixed price very quickly driver arrived I wou... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They were responsive, and understanding when there was an issue with getting my luggage. They kept in contact. The deiver was kind and helpful. Good experience overall. Highly recommend them. Also goo... See more
Company replied
Easy booking process, driver on time to meet me at Gatwick Airport. Friendly and chatty driver made the trip home enjoyable too. Will definitely be booking again for my next trip in September.
I was traveling from Lagos through Paris and still had a tricky Heathrow transfer to make from Gatwick however it was made extremely easy. Good vehicle options which ensured that all our bags we... See more
Company details
Written by the company
Sky Bridge Cars is a premier luxury minicab airport transfer service, providing a seamless and luxurious transportation experience. With a fleet of high-end vehicles and professional chauffeurs, we offer unparalleled comfort, style, and reliability. Whether you're traveling for business or pleasure, our exceptional service ensures a stress-free journey from the airport to your destination, making your trip truly unforgettable.
Contact info
10-16 Tiller Road, E14 8PX, London , United Kingdom
- 02036177831
- info@skybridgecars.com
- skybridgecars.com
4.6
Excellent
571 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 48% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were delayed from Manchester worried…
We were delayed from Manchester worried we wouldnt make our connecting flight to china then South Korea so this connection was vital,seemless ,comfortable and he put his foot down to ensure we made it
June 5, 2026
Unprompted review
Great Cab service very good prices…
Great Cab service very good prices always on hand to help highly recommended great communication very professional
June 6, 2026
Unprompted review
Smooth experience
Smooth experience from London to the airport, pickup in the night, driver was very nice and we had a stress-free travel.
June 6, 2026
Unprompted review
Our driver Mr.Gerald was perfect.
June 4, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you for your kind feedback.
We’re delighted to hear that Mr. Gerald provided you with a perfect service. At Sky Bridge Cars, we always aim to deliver a smooth, reliable, and comfortable journey, and it’s great to know our driver met your expectations.
We truly appreciate your support and look forward to serving you again in the future.
I have had an outstanding experience…
I have had an outstanding experience today with Sky Bridge Cars today. My flight was delayed and driver was so polite . Will be using this service again in fiture! Thank you
June 4, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you very much for your wonderful review and for choosing Sky Bridge Cars.
We are delighted to hear that you had an outstanding experience with us. Flight delays can be stressful, so we're pleased that our driver was polite, professional, and able to make your journey comfortable despite the delay.
At Sky Bridge Cars, we always strive to provide reliable and customer-focused service, and your kind feedback means a lot to our team.
We truly appreciate your support and look forward to serving you again in the future.
Always use this company great service
Always use this company great service
Very professional
Friendly drivers
Mohamed Dawud was great
June 4, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you for your wonderful review and for choosing Sky Bridge Cars. We are delighted to hear that you consistently receive great service from our team.
Your kind words about our professionalism and friendly drivers mean a lot to us. We are especially pleased to hear that Mohamed Dawud made such a positive impression during your journey.
We truly appreciate your continued trust in Sky Bridge Cars and look forward to serving you again soon.
Reply from Sky Bridge Cars
Thank you for your wonderful review!
We are delighted to hear that you had an amazing experience with Sky Bridge Cars. Providing reliable, professional, and high-quality service is our top priority, and your kind feedback means a lot to our team.
We truly appreciate your support and look forward to serving you again on your next journey with Sky Bridge Cars.
Lovely experience
Lovely experience. Driver was on time, trip was smooth without incidents and the car was clean and exactly as described in the reservation.
June 1, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you for your wonderful review and for choosing Sky Bridge Cars.
We are delighted to hear that you had a lovely experience with us. Providing punctual, reliable, and comfortable transportation is our top priority, so it's great to know that your driver arrived on time, the journey was smooth, and the vehicle met your expectations.
Your kind feedback means a lot to the entire Sky Bridge Cars team. We truly appreciate your support and look forward to serving you again on your next trip.
If I could give this 0 stars I would
If I could give this 0 stars I would.
Their service was nothing short of a disaster for us. We had a flight getting in to LHR at 6:30am and transfer booked with them for 7:30 to bring us to STN for a flight at 10:45. They didn’t tell us until 8:00am that the driver couldn’t make it and we no longer had a taxi. Furthermore their customer service was appalling, never telling us what car to look for where to meet a driver. We are now stuck in London, having missed a flight and no other option to pay 3x the price to get home to Ireland. I have emailed them for a refund, yet again slow replies and no word of a refund yet. I should expect compensation on top of this, having missed a flight as a result, but I highly doubt I will get that.
June 2, 2026
Unprompted review
AVOID - Left stranded, lied to, and hundreds of pounds out of pocket
AVOID: Left stranded, lied to, and hundreds of pounds out of pocket. Save yourself the stress and do not book with Sky Bridge Cars/ Britannia Cars. Here is exactly how they treated our party of six at Gatwick Airport after a long day of travelling in hot weather:
Zero Reliability: We prepaid for our taxi and explicitly confirmed the booking twice beforehand. Despite this double confirmation, the driver failed to arrive.
Dishonest Customer Service: I spent over 90 minutes stranded at the terminal making repeated phone calls to the dispatch office to locate our driver. Staff regularly cut my calls off or actively misled me by claiming the car was "10 minutes away."
Total Incompetence: After making us wait for over an hour, dispatch messaged me to ask how many passengers were even in our booking, proving they hadn't even checked our details.
Unacceptable Delays: After 90 minutes, they finally sent me driver's details. When I spoke to him directly, he informed me he was still 40 minutes away. Facing a 2+ hour delay, we told them not to bother and cancelled.
Severe Financial Loss: We were left exhausted and highly stressed. On top of the money we already paid this company, we had to arrange last-minute alternative transport home at a very high cost, leaving us hundreds of pounds out of pocket.
They sent a brief apology via WhatsApp on the day, but have since ignored my emails requesting a refund and compensation. Absolutely terrible, incompetent and unreliable company.
May 28, 2026
Unprompted review
Reply from Sky Bridge Cars
Dear Elaine
We are sorry to hear about the experience you described, especially the delay, communication issues, and the inconvenience caused to your group after a long journey. This is not the level of service we aim to provide, and we understand how stressful this must have been for you.
To properly investigate what happened with your booking and take the appropriate action, we will need the full booking details. Please share the following information:
Booking reference number
Passenger full name
Registered email address and/or phone number used for the booking
Date and time of the journey
Pickup and drop-off locations
Payment confirmation or receipt (if available)
Any WhatsApp or email correspondence you have referenced
Once we receive these details, our operations team will review the full trip log, driver allocation records, and communication history with dispatch to identify what went wrong and respond accordingly.
We look forward to your reply so we can resolve this matter as quickly as possible.
Do not use. Left stranded at Gatwick at 1am
Booked a pre-paid midnight transfer from Gatwick after a long-haul flight. Confirmed pickup at 00:05, meeting point agreed in writing as Greggs in arrivals.
No driver. Ever.
What followed was 70+ minutes of excuses over WhatsApp. First they said the driver was “running late.” Then they sent me and my partner dragging luggage to the car park at level 3. Only then did they admit the actual driver was an hour away in traffic and they had no confirmed replacement.
They eventually sent a driver name and plate. He never called. Never showed. They kept telling me to “stay with them.” I was standing in a car park at 1am after a 10-day holiday.
When I raised compensation during the conversation, they told me to email their QC department myself — despite knowing exactly what had happened.
Their response? First 15%, then 20%. On a £70 booking. For a complete failure to provide the service.
I have the entire WhatsApp exchange. Every admission. Every broken promise. Every copy-paste apology.
Avoid.
May 26, 2026
Unprompted review
Reply from Sky Bridge Cars
Dear Customer,
We are genuinely sorry to read about your experience and understand how frustrating and stressful it must have been to be left waiting after a long-haul flight, especially during the early hours of the morning.
At our company, we take our passengers' comfort, safety, and reliability of service very seriously. The situation you have described falls short of the standards we strive to provide, and we are concerned by the details outlined in your review.
We would like the opportunity to investigate this matter thoroughly and review exactly what happened with your booking, including the communication you received and the handling of your transfer. To assist us in conducting a full investigation, please contact us (info@skybridgecars.com) directly with your booking reference number, the name under which the booking was made, your travel date, and any relevant correspondence you have available.
Once we receive these details, our management team will personally review the case and work towards a fair resolution.
We sincerely apologize for the inconvenience caused and appreciate the opportunity to look into this matter further.
Simple, quick, and easy taxi booking
We booked our taxi via the website and the experience was really clear and simple. We got confirmation very quickly via WhatsApp message.
We then had an issue where our original holiday was cancelled and we booked a different holiday with different travel times. Again, it was a simple experience to rebook the taxi times via WhatsApp message.
The driver arrived very promptly, notifying us when he was coming to get us. He drove safely and sensibly to get us to the airport in plenty of time.
Overall, a very satisfying experience and we hope for the same on our return journey.
April 30, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you for your wonderful feedback and for choosing Sky Bridge Cars for your airport transfer. We are delighted to hear that you found our booking process simple, quick, and easy, and that our WhatsApp support made both your original booking and rescheduling hassle free.
It is also great to know that your driver arrived promptly, kept you informed, and provided a safe and comfortable journey to the airport. At Sky Bridge Cars, we always aim to deliver a reliable service that gives our customers peace of mind from start to finish.
We truly appreciate your kind words and your trust in us. We look forward to providing you with the same smooth and satisfying experience on your return journey as well.
Thank you once again for travelling with Sky Bridge Cars.
picked up at Gatwick airport driver…
picked up at Gatwick airport driver called me told me where he was beautiful clean car would recommend to all my friends quite reasonable price as well
April 30, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you so much for your wonderful feedback! We are delighted to hear that your experience with Sky Bridge Cars was smooth and enjoyable from the moment you arrived at Gatwick Airport. It’s great to know that our driver kept in touch, provided clear pickup instructions, and that you were happy with the clean and comfortable vehicle.
Your recommendation means a lot to us, and we’re pleased that you found our prices reasonable as well. We truly appreciate your support and look forward to welcoming you again on your next journey with Sky Bridge Cars.
Great service from booking to drop off
Great service from booking to drop off. Great price compared to other services. My flight was delayed by an hour and the driver was aware and ready upon my arrival with no additional fee requested as I have seen others do! Would definitely recommend
April 15, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you so much for your kind words and for choosing Sky Bridge Cars. We are delighted to hear that you had a smooth experience from booking to drop off. Our team always aims to provide reliable service, competitive prices, and stress-free airport transfers for every customer.
We are especially pleased that your delayed flight was handled smoothly and that your driver was ready and waiting upon your arrival at no extra cost. At Sky Bridge Cars, we closely monitor flight schedules to ensure our passengers enjoy peace of mind throughout their journey.
Your recommendation truly means a lot to us, and we look forward to serving you again in the future.
Super helpful and good service
Super helpful and good service. Clean car and friendly
April 15, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you very much for your wonderful feedback. We are delighted to hear that you found our service super helpful and of a high standard. It is also great to know that you appreciated the clean car and the friendliness of our team. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you again soon.
Arrived on time
Arrived on time, nice and clean car, good communication
April 13, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you for your kind feedback. We’re delighted to hear that your driver arrived on time and that you were pleased with the clean and comfortable vehicle. It’s also wonderful to know that our communication met your expectations. We truly appreciate your support and look forward to providing you with another excellent experience in the future.
Reply from Sky Bridge Cars
Thank you very much for your kind feedback. We’re delighted to hear that you were happy with our service and had a great experience with us. Your satisfaction means a lot to our team, and we truly appreciate your support. We look forward to serving you again in the future.
Very quick and professional service
Very quick and professional service! Happy to use it
April 14, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you very much for your kind review and positive feedback. We are delighted to hear that you found our service quick and professional. At Sky Bridge Cars, we always strive to provide a reliable and efficient experience for all our customers. We truly appreciate your support and look forward to serving you again in the future.
To be honest I'm so grateful for all of…
To be honest I'm so grateful for all of you send Good customer support.
April 13, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you are grateful for the support you received. Providing excellent customer service is always our priority, and it means a lot to know that our team was able to assist you well. We sincerely value your trust and look forward to serving you again in the future.
return airport transfer…
Had booked a return airport transfer from Luton to my home. Our flight was cancelled and hence transfer had to be rescheduled which was not an issue at all. On arrival to the UK, the baggage carousel broke down causing a 1 1/2 hour delay in exit, but yet again this was accommodated. Great service and communication.
April 13, 2026
Unprompted review
Reply from Sky Bridge Cars
Thank you very much for your wonderful feedback. We truly appreciate you taking the time to share your experience.
We understand how stressful travel disruptions such as flight cancellations and baggage delays can be, so we are pleased to hear that our team was able to accommodate the changes smoothly and provide clear communication throughout your journey.
Your kind words about our service and support mean a lot to us. It was our pleasure to assist with your airport transfer, and we look forward to serving you again in the future.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.