Easy way to find our flights for our upcoming south east Asia trip. Allowing us to use the filters was ok, however I would suggest a more comprehensive list/options to really individualise the searc... See more
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Pretty good experience. I really don't like the baggage add ons on the left hand side of the flight details I missed it early on and thought I was getting good fares only to be dissapointed with when... See more
The process is so easy to be able to find when bookings open. Once bookings for the flights are made, after accommodation, then the rest of the planning process becomes so easy. Budgeting also becomes... See more
Compared to other website I found Skyscanner the best to navigate. I like that it showed the whole month of pricing and low to high season pricing so if you were flexible with dates you could choose t... See more
4.5
Excellent
2K reviews
Asks customers to review
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Watch for Add Ons
Pretty good experience. I really don't like the baggage add ons on the left hand side of the flight details I missed it early on and thought I was getting good fares only to be dissapointed with when I added the baggage options. I mean how many people fly international with no luggage at all ???? come on. Also be aware our particular choice of flight for two of us then scammed us with seat bookings for $200.00 you didn't have to pay but with two people who want to sit together it's a must.
November 4, 2025
Simply the Best
Skyscanner has always the most comprehensive selection of available flight options at the best price.
November 5, 2025
May use AI-assist with repliesRead more
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Do not trust bookings made through…
Do not trust bookings made through SkyScanner/Mytrip — payment taken, booking cancelled, fees kept
I booked a confirmed flight through SkyScanner (agent: Mytrip). Payment was taken in full and I received a booking confirmation. Later the booking was cancelled by the agent for “technical reasons.” It took several days for any refund to be processed (we were told 3–5 business days) and even after the refund we discovered they kept the transfer/handling charges and refused to refund those. Customer service communication was slow and unhelpful — I was advised to “book directly with the airline” after they failed to honour the booking.
This experience caused stress and inconvenience (we had to rearrange transport and schedules), plus a financial loss from non-refunded transfer charges. I will not use SkyScanner or Mytrip for bookings again and would strongly advise others to book directly with the airline or use a trusted agent who guarantees refunds for cancellations.
November 6, 2025
Unprompted review
Reply from Skyscanner
Hello Vincent,
We are sorry about your experience.
This review has also been posted on our UK local profile and we have responded to you there.
All the best,
Martina
Effecient and easy!
November 2, 2025
The website was easy to use.
October 31, 2025
This app is a great help
October 29, 2025
I got scammed by jettzy please get i…
I got scammed by jettzy please get i contact with me asap please
October 22, 2025
Reply from Skyscanner
Hello James,
Thank you for taking the time to share your feedback with us, and I'm sorry to hear about the experience you had with Jettzy.
We'd really like to look into this further and offer any kind of support we can, so if you can share all the booking details with us using this contact form: https://help.skyscanner.net/hc/en-gb/requests/new, our support team will follow up with you as soon as possible.
Thank you again for bringing this to our attention. We hope to hear back from you soon.
Kind regards,
Vicky
easy to use system
easy to use system. Able to check multiple options at one time. quick and easy to compare. Also, option of who to book through.
October 20, 2025
Ease of Use and flexibility to use
October 15, 2025
The search feature worked a lot better…
The search feature worked a lot better before... Not I can't customise the search the way it works for me
October 8, 2025
Reply from Skyscanner
Hello Vee,
Thank you for sharing your feedback regarding the search feature on Skyscanner.
We understand that changes can sometimes be challenging, and we appreciate your input. I have shared your feedback with our Product team.
Our team is continuously working on different projects, testing and experimenting to improve user experience, so feedback from our regular users is very important to us.
If you have specific suggestions or further feedback, we encourage you to contact our support team through this link:
https://help.skyscanner.net/hc/en-gb/requests/new
Your insights are important to us, and we are committed to making improvements that benefit all users.
Kind regards,
Tiara - Skyscanner Support
found the experience to be good overall…
found the experience to be good overall , many different selections to choose from , unfortuanetly sometimes the skyscanner price shown was,nt matched by the airline
October 4, 2025
When I clicked on several times of the…
When I clicked on several times of the flight options the prices on their sites were significantly more expensive than what was quoted on Skyscanner.
I then booked some flights and made a spelling error and now find that I am unable to speak or even really contact someone from this site and just keep getting told that I will have to cancel the flights and loose my money and rebook with the correct spelling.
Not sure I will be using this site again.
October 6, 2025
Reply from Skyscanner
Hello Jenni,
My name is Neil, and I work in the Support team here at Skyscanner. Thanks for getting in touch, and I'm sorry to hear you've had this issue with your booking.
I’ve checked our records, and it looks like this is the first message we’ve received from you. Just to clarify, Skyscanner is a travel search engine that helps travellers find the best deals on flights, hotels, and car hire. Once you’ve found what you’re looking for, you’re redirected to the travel provider’s website to complete your booking directly with them.
As we don’t have access to bookings made with our partners, the best way forward is to contact the airline or travel agent that you booked with. However, if you are unable to find their contact details, please contact our support team using the link below. If you can share a few more details of who you booked with, one of our team members will review this and get back to you as soon as possible:
https://help.skyscanner.net/hc/en-gb/requests/new
Kind regards,
Neil
Booked a trip to Launceston through…
Booked a trip to Launceston through Kissandfly got to the airport and we were not on the plane . Had to buy new tickets cost us $2400 .spent 3 hours on the phone trying to get a refund to no avail what a scam.
October 3, 2025
Reply from Skyscanner
Hello Gareth,
Thank you for taking the time to share your feedback, and I'm sorry to hear about this experience with Kissandfly.
While we don’t take bookings directly and instead redirect travellers to our partners’ websites, we genuinely care about your experience after you’ve left our platform.
So we'd really like to look into this further and offer any kind of support we can. If you can share all the booking details using this contact form: https://help.skyscanner.net/hc/en-gb/requests/new, our support team will follow up with you as soon as possible.
Thank you again for sharing your review, and we hope to hear back from you soon.
Best regards,
Vicky
It was auick and easy to use when we…
It was auick and easy to use when we had a airport emergency and had book another flight
October 2, 2025
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