Skyscanner Reviews 

2,049
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for competitive pricing and finding excellent deals, often highlighting the option to view monthly pricing for flexibility. Many people find the website easy to navigate, appreciating the intuitive user experience, efficient booking process, and helpful filters for securing flights. However, some customers noted issues with price discrepancies, where quoted fares increased during booking or were higher on partner sites, alongside unclear baggage add-ons and seat fees. Additionally, some reviewers were not happy with the service when encountering booking problems, such as unhonored flights, difficulties contacting support, or confusing baggage transfer requirements.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many customers appreciating the ability to find cheap... See more

Website

Reviewers mention positive feedback about the website, often describing it as easy to navigate and use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers consistently praising the ease of use... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy, quick, and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting smooth and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy way to find our flights for our upcoming south east Asia trip. Allowing us to use the filters was ok, however I would suggest a more comprehensive list/options to really individualise the searc... See more

Rated 5 out of 5 stars

Pretty good experience. I really don't like the baggage add ons on the left hand side of the flight details I missed it early on and thought I was getting good fares only to be dissapointed with when... See more

Rated 5 out of 5 stars

The process is so easy to be able to find when bookings open. Once bookings for the flights are made, after accommodation, then the rest of the planning process becomes so easy. Budgeting also becomes... See more

Rated 5 out of 5 stars

Compared to other website I found Skyscanner the best to navigate. I like that it showed the whole month of pricing and low to high season pricing so if you were flexible with dates you could choose t... See more


Company details

  1. Flights Search Site

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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4.5

All reviews

(2,049)

253 reviews in the last 12 months

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Rated 5 out of 5 stars

A great service for booking flights.

I always use Skyscanner when booking overseas flights. Their graphics and filters make it very easy to compare the various airlines, and their prices are very competitive. I have booked some awesome, cheap deals with Skyscanner and I have never encountered a problem.

November 28, 2025
Rated 5 out of 5 stars

Planning is half the fun.

Broad choice response to itinerary research.
Some obvious commercial bias regarding providers but you just have to dig a bit deeper sometimes to get a picture that suits your planning.
Otherwise a go to tool for the next trip.

November 25, 2025
Rated 1 out of 5 stars

Skyscanner recommended I use trip.com and I will never trust either of them again!

Skyscanner recommended I use trip.com for my trip to Japan with my family. So I followed their advise.
Trip.com then told me after booking that for me to sit with my wife and child that there are extra fees $500! I don't want any special seats - just next to my family - together.
No said trip.com. They blamed Cathy Pacific (who I have never had trouble with before).
I suggest avoid Skyscanner at all costs including their recommendation and just go to bookings.com and avoid a terrible service.

November 8, 2025
Skyscanner logo

Reply from Skyscanner

Hi Scott,

Thanks for taking the time to give us your feedback. We're sorry to hear about this experience. 

We'd like to look into this for you, and we'd therefore be grateful if you could get in touch with us directly via the link below. We can then investigate further with Trip.com and get back to you to advise further. 

https://help.skyscanner.net/hc/en-gb/requests/new 

Thank you, and we look forward to hearing from you.

Claire - The Skyscanner Team

Rated 5 out of 5 stars

The app is easy to use

The app is easy to use. The multicity option was great and we got a great price using it. We got a date for $1820 from Melnourne to Bangkok stop over and then on to Frankfurt. And on the return from Morocco to Melbourne.

November 18, 2025
Rated 1 out of 5 stars

Prices displayed were ridiculously…

Prices displayed were ridiculously wrong, why advertise a fare that you have no intention of honouring at the price displayed. A complete abd utter waste of time .a complete sham. Shame on you for such a practice. Beyond disappointing

November 14, 2025
Skyscanner logo

Reply from Skyscanner

Hi Tracey,

Thanks for your review. We're sorry to hear you noticed a price difference after being redirected from Skyscanner.

As a travel search engine, we display prices provided by airlines and travel agents, but don’t set or control them. These prices can change quickly with demand and availability, which may cause occasional discrepancies. We always do our best to keep everything accurate and up to date, and really appreciate it when users let us know if something doesn’t look right.

If you could share more details with our Support team through the following link, including the Skyscanner search URL and any screenshots, we’ll be happy to investigate.

https://help.skyscanner.net/hc/en-gb/requests/new

Thank you for your help.

Kind regards,

Neil

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