Skyscanner Reviews 

2,049
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 263 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for competitive pricing and finding excellent deals, often highlighting the option to view monthly pricing for flexibility. Many people find the website easy to navigate, appreciating the intuitive user experience, efficient booking process, and helpful filters for securing flights. However, some customers noted issues with price discrepancies, where quoted fares increased during booking or were higher on partner sites, alongside unclear baggage add-ons and seat fees. Additionally, some reviewers were not happy with the service when encountering booking problems, such as unhonored flights, difficulties contacting support, or confusing baggage transfer requirements.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many customers appreciating the ability to find cheap... See more

Website

Reviewers mention positive feedback about the website, often describing it as easy to navigate and use for... See more

User experience

Consumers find the user experience to be positive, with many reviewers consistently praising the ease of use... See more

Booking process

Customers generally report positive experiences with the booking process, finding it easy, quick, and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting smooth and enjoyable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy way to find our flights for our upcoming south east Asia trip. Allowing us to use the filters was ok, however I would suggest a more comprehensive list/options to really individualise the searc... See more

Rated 5 out of 5 stars

Pretty good experience. I really don't like the baggage add ons on the left hand side of the flight details I missed it early on and thought I was getting good fares only to be dissapointed with when... See more

Rated 5 out of 5 stars

The process is so easy to be able to find when bookings open. Once bookings for the flights are made, after accommodation, then the rest of the planning process becomes so easy. Budgeting also becomes... See more

Rated 5 out of 5 stars

Compared to other website I found Skyscanner the best to navigate. I like that it showed the whole month of pricing and low to high season pricing so if you were flexible with dates you could choose t... See more


Company details

  1. Flights Search Site

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

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4.5

All reviews

(2,049)

253 reviews in the last 12 months

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Rated 5 out of 5 stars

Easy to find flights but let’s go further.

Easy way to find our flights for our upcoming south east Asia trip. Allowing us to use the filters was ok, however I would suggest a more comprehensive list/options to really individualise the search. Also adding more airlines and options would make it even easier for us oldies.
Overall was pleased yo rely on what was on offer.

January 27, 2026
Rated 2 out of 5 stars

pricing was more competitive via other…

pricing was more competitive via other search engine's

January 13, 2026
Skyscanner logo

Reply from Skyscanner

Hello Margaret,

Thank you for taking the time to share your feedback, and I'm sorry to hear that you've experienced this while searching for flights on Skyscanner.

As a travel search engine, we don't set prices ourselves. The prices are provided directly by our partner airlines and travel agencies. And we always strive to show the most competitive options available. We understand that you found cheaper fares elsewhere, and this kind of feedback is very helpful as we work to improve the experience for all travellers.

To help our team look into the details, we would appreciate it if you could submit a ticket with your findings through this link: https://help.skyscanner.net/hc/en-gb/requests/new 

Best regards,

Seongju-  Skyscanner

Rated 5 out of 5 stars

Alerts ensure best prices

I use Skyscanner when research my trips. I set alerts & monitored & booked when the prices dropped. I checked with the Airline Website & others to compare. Skyscanner delivers every time.

January 11, 2026
Rated 1 out of 5 stars

Can't find my itinerary

Can't find my itinerary

December 27, 2025
Skyscanner logo

Reply from Skyscanner

Hello Jay,

Thank you for taking the time to share your feedback, and I'm sorry to hear that you have not received your confirmation email from the travel provider following a search on Skyscanner.

As a travel search engine, Skyscanner helps you find the best travel options - but we do not take bookings or payments. Once you have found what you are looking for, you are redirected to the airline's or travel agent's site, where you make your booking directly with the travel provider of your choice. Unfortunately, we do not have any visibility on the booking you made with the travel provider.

I understand from your message that you did not receive your travel itinerary from the travel provider, and we'd like to try to help and find out what has happened.

I have now emailed you via the address you left in your review to understand this further - please check your inbox.

Many thanks,

Peishan - Skyscanner Support

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