Easy way to find our flights for our upcoming south east Asia trip. Allowing us to use the filters was ok, however I would suggest a more comprehensive list/options to really individualise the searc... See more
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Pretty good experience. I really don't like the baggage add ons on the left hand side of the flight details I missed it early on and thought I was getting good fares only to be dissapointed with when... See more
The process is so easy to be able to find when bookings open. Once bookings for the flights are made, after accommodation, then the rest of the planning process becomes so easy. Budgeting also becomes... See more
Compared to other website I found Skyscanner the best to navigate. I like that it showed the whole month of pricing and low to high season pricing so if you were flexible with dates you could choose t... See more
4.5
Excellent
2K reviews
Asks customers to review
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Easy and very helpful You get alot of…
Easy and very helpful You get alot of discounted prices on flight, particularly when you set up to get updates ahead of your flight
November 3, 2025
The online process was very simple
The online process was very simple. The choice of airlines was vast. The pricing of the flights was reasonable. The choice of travel agents was genuine.
February 11, 2026
Fantastic app
The search bring up all possibilities at great prices. I really appreciate this app. Very helpful
February 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
People be careful, they took $750 didn't fly
skyscanner was a good app but now ill never will fly with them again,, i paid $750 in the rubbish then asked visa,paid for visa, I was going to Australia and I have an Australian passport SELF TRANSFER , Skyscanner STOP THAT SHIT , ITS NOT RIGHT the ticket wasn't the cheap, SELF TRANSFER IS MAKING YOU LOOK DOWN
February 8, 2026
Unprompted review
Reply from Skyscanner
Hello,
Thanks for taking the time to share your feedback. We're sorry to hear about this.
To give some context, Skyscanner is a travel search engine. You can use our site to search for flights but we don't set prices or handle bookings ourselves. It is likely that you used Skyscanner to search and then made your booking with one of our travel providers.
When a flight involves a self transfer, this is usually notified during the search on our site and during the booking flow with the provider so that you can make an informed choice about your travel. We'd like to investigate this further so we can clarify the situation for you.
Please can you get in touch with us directly via the link below, and someone from our Support Team will get back to you. If you can share a copy of your booking confirmation, it would be helpful.
https://help.skyscanner.net/hc/en-gb/requests/new
Thank you and we look forward to hearing from you.
Claire - The Skyscanner Team
Good and very helpful staff
November 16, 2025
Good prices, smooth online booking
February 6, 2026
Fast and easy to use
February 3, 2026
By far the most reliable source of…
By far the most reliable source of information on flights, destinations and best value available. Used it more than a dozen times to make my bookings, and never looked back.
February 5, 2026
i booked the wrong date one day early…
i booked the wrong date one day early by accident and tried to get a refund so i could book another place while overseas.
i haven’t heard back which obviously means i will not be getting refunded. i usually use Sky scanner but never again.
February 4, 2026
Reply from Skyscanner
Hello Gib,
Thanks for your Trustpilot review.
I'm sorry to hear about this experience and I understand that you're seeking some clarification regarding your available support options.
Just to clarify, Skyscanner is a comparison site, so the booking (and any refund/changes) would be handled directly by the travel provider you booked with. This will also be subject to their terms and conditions.
To help you in contacting the right team as quickly as possible. I’ve sent you an email directly. Please check your inbox and reply when you get a chance. I will then be happy to advise you further.
Thanks once more for your review and we look forward to hearing from you.
Best regards,
Rob
Great search engine for everything…
Great search engine for everything travel related. My go to App for flights in particular always!!
Great options to search for exactly what works for you!
February 4, 2026
It's easy to use but hard to get rid of…
It's easy to use but hard to get rid of what you been looking at on the mob phone
January 30, 2026
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