Skyscanner Reviews 330

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly interface and website as key strengths, making it easy to search for flights and compare prices. Many appreciate the convenience and efficiency of finding competitive prices and deals, often stating that the platform saves them time and effort compared to checking multiple sites. However, some people mentioned occasional discrepancies between the prices shown on the platform and the final booking price, due to additional fees. A few reviewers also noted that the booking process could be improved, specifically regarding the clarity of information displayed and the handling of booking errors.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive and affordable options for... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate. Reviewers... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the platform's... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of use, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Convenience

Convenience - Easy to compare prices of all airlines , times and dates.
Appreciate the regular updates of ticket prices for selected airlines

April 26, 2026
Rated 5 out of 5 stars

clear comparison of prices

Like the clear comparison of prices, departure n arrival date n time, flight duration, transit times for the different airlines to the desired destinations.

Easy to navigate and book.

April 26, 2026
Rated 5 out of 5 stars

Excellent

Excellent, my primary search engine for flights.
No matter how much I compare Skyskanner has best results ~99% of the time

April 15, 2026
Rated 2 out of 5 stars
Skyscanner logo

Reply from Skyscanner

Hello Sophie, 

Thank you for taking the time to leave a review. 

I am sorry to hear that you find the travel provider, Traveloka's website frustrating to use. 

As a travel search engine, Skyscanner doesn’t manage our travel partners’ websites or their booking processes. However, we understand how it can be frustrating if websites are difficult to use. 

If you need any further assistance, please use the link below, and our Support team will do their best to help you. 
https://help.skyscanner.net/hc/en-gb/requests/new 

Thank you again for your time and feedback. 

Kind regards, 

Tegan

Rated 5 out of 5 stars

Quick and easy to use

Saves our time of searching the suitable flights. Also skyscanner shows us the most recommended providers so that we get the right deals.

March 12, 2026
Rated 5 out of 5 stars

This apps will show u the cheapest…

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im sure this apps is going to be more greater. Who doesn't want it right? Skyscanner you are doing great, keep it up 👍🏻

March 4, 2026
Rated 3 out of 5 stars

Prices go up

Such a shame that what starts as a saving turns into big spending.

February 28, 2026
Skyscanner logo

Reply from Skyscanner

Hello there, 

Thank you for taking the time to provide your feedback and leave a review. 

I am sorry to hear that you have experienced the prices increasing. 

To provide some background context, Skyscanner is a travel search engine; therefore, we don't set the prices ourselves. We recieve the data including prices and availablity from the travel providers and display this on their behalf. Price accuracy is very important to us and we understand how frustrating it can be when prices increase. 

Pricing can change rapidly based on several factors such as traveller demand or availablity for example. It is also worth mentioning that the prices shown on Skyscanner include an estimate of all mandatory taxes and charges. However, some travel providers may charge for optional add-ons such as luggage or travel insurance. 

If you experience any price inaccuracies between Skyscanner and our travel providers, please contact our Support team using the link below. Our support team will be happy to investigate this further. 
https://help.skyscanner.net/hc/en-gb/requests/new 

I hope this helps clarify the prices shown on Skyscanner. Thank you once again for your time. 

Kind regards, 

Tegan

Rated 1 out of 5 stars

Cannot check confirmation details on…

Cannot check confirmation details on airline website

February 24, 2026
Skyscanner logo

Reply from Skyscanner

Hello Mong,

Thank you for your review, and I'm sorry you had this experience with the travel provider following a search on Skyscanner.

To give some context, Skyscanner is a travel search engine that helps you find the best offers on flights - but we do not take bookings or payments. Once you have found what you're looking for, you are redirected to the airline's or travel agent's site, where you make your booking directly. We, unfortunately, don't have access to bookings made after leaving our site.

Based on our data, I can see that you had a booking with TeaFlight.

I have now emailed you directly so we can raise your query with their team. Please check your inbox, and we look forward to your reply.

Best regards,

Peishan - Skyscanner Support

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