Skyscanner Reviews 330

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly interface and website as key strengths, making it easy to search for flights and compare prices. Many appreciate the convenience and efficiency of finding competitive prices and deals, often stating that the platform saves them time and effort compared to checking multiple sites. However, some people mentioned occasional discrepancies between the prices shown on the platform and the final booking price, due to additional fees. A few reviewers also noted that the booking process could be improved, specifically regarding the clarity of information displayed and the handling of booking errors.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive and affordable options for... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate. Reviewers... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the platform's... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of use, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Travel Experince

Helpful to cheap flight findings, travel around anywhere best choice for skyscnner ,hotels and flight very cheap thanks to skyscnner

February 20, 2026
Rated 1 out of 5 stars

More a case of what went right... nothing

More a case of what went right.
Terrible service. Rip off pricing that Jack's up prices while intentionally not allowing your initial booking to go through.
They used to be good.
Not anymore.

February 12, 2026
Skyscanner logo

Reply from Skyscanner

Hi there! 

Thank you for taking the time to share your review. We’re sorry to hear that your recent experience did not meet your expectations.

As a travel search website, Skyscanner displays flight options from different airlines and travel providers. The prices shown on our site are provided directly by those partners, and when you select an option, you are redirected to their website to complete the booking. We aim for the pricing displayed on Skyscanner to match what you see after redirecting. However, we do not set prices ourselves or manage bookings, as payments are made directly with the travel provider.

We understand how frustrating it can be if the price changes or if a booking does not go through as expected, and we’re sorry this was your experience. We would value the opportunity to better understand what happened. We have sent you an email directly to gather more details.

Thank you again for sharing your feedback.

Kind regards,

Lisette

Rated 4 out of 5 stars

Best prices and discovering flights

Skyscanner is great for helping me discover flights to a certain city or country and offers best prices. however there are some instances where I can see a flight on an airline's website, but I do not see it on Skyscanner.

February 8, 2026
Rated 4 out of 5 stars

Satisfaction

It's really matter to how we treat by anyone as providers as customer
We always try impressed.
I found your service is very Good
Still can improve please try to give others airlines to chance to serve . Specially indigo service not impressed me anymore.

January 28, 2026
Rated 4 out of 5 stars

Overall

Overall, the experience in using the platform is good. But, sometimes I feel it’s very annoying when the price shows A, but end up I pay B.

January 21, 2026

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