Skyscanner Reviews 330

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 99 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly interface and website as key strengths, making it easy to search for flights and compare prices. Many appreciate the convenience and efficiency of finding competitive prices and deals, often stating that the platform saves them time and effort compared to checking multiple sites. However, some people mentioned occasional discrepancies between the prices shown on the platform and the final booking price, due to additional fees. A few reviewers also noted that the booking process could be improved, specifically regarding the clarity of information displayed and the handling of booking errors.

What people talk about most

Price

Users describe positive interactions with price, often finding competitive and affordable options for... See more

Website

Customers had positive experiences with the website, finding it easy to use and navigate. Reviewers... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the platform's... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process. Many customers praise the ease of use, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will p... See more

Rated 5 out of 5 stars

Very user friendly, used many times and almost always gave the best prices. We will usually compare Skyscanner prices with 1 or 2 other portals like trip, kiwi and kayak and still end up with Skyscan... See more

Rated 5 out of 5 stars

This apps will show u the cheapest ticket around the world. Skyscanner apps trying their best to make sure users will get ticket as cheap as possible. It was great n with voucher, some discounts. Im s... See more

Rated 5 out of 5 stars

The Skyscanner app is extremely useful and reliable for booking flights online. It really helps streamline the process of searching across multiple airlines and agencies, making it easy to find the be... See more


Company details

  1. Travel & Vacation

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

330 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Wrong data sent over to agency

Wrong data sent over to agency. Chose one time but agency received another. Ended up paying extra to change flight timing.

June 22, 2025
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Reply from Skyscanner

Hi Prabu,

Thanks for taking the time to leave us a review. We're sorry to hear you've had an issue with your booking.

As a search engine, we don't have access to your booking information as your booking is made with the travel provider directly. You make your selection on Skyscanner, and we send the details of your selection to the provider. Once on their website, the flight details will be presented to you before you complete your booking.

So that we can look into this further for you, please contact us via the link below: 

https://help.skyscanner.net/hc/en-gb/requests/new 

If you can share details of your booking, including the provider you booked with and a copy of your confirmation email, we will take a closer look and get back to you to advise further. 

Thank you, and we look forward to hearing from you.

Claire - The Skyscanner Team

Rated 4 out of 5 stars

Excellent flight search engine

I always use Skyscanner to search for flights to get a good deal. Skyscanner show good info about baggage, and offer a good suggestion on flights. However, the price shown might not be what you will pay. There will be transaction fee, booking fee, etc. if you don't book directly with the airline. Also, some ticket vendor are not so good, but it still appear in the Skyscanner. So, use you judgement and do some research before booking.

June 18, 2025
Rated 1 out of 5 stars

Did not travel

Did not travel, was ill
And i actually looking for away to have my refund please.
Regards,
Hesham Ashraf
Thank you

June 3, 2025
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Reply from Skyscanner

Hello Hesham,

Thank you for taking the time to share your feedback, and I'm sorry to hear that you missed your flight due to your sickness. I hope that you are feeling better now.

Skyscanner is a travel search engine that helps you find the best travel options, but we do not take bookings or payments. Once you have found what you're looking for, you are redirected to the airline or travel agent's site, where you make your booking directly. They are therefore best placed to help with any request regarding your booking.

I'm happy to look into your refund request with the travel provider with whom you booked. I've emailed you to understand this further – please check your inbox.

Meanwhile, as you know, the refund release would depend on the ticket type. Especially if passengers missed their flight, the airline may have already marked them as “No Show”, making them ineligible for refunds.

Kind regards,

Peishan - Skyscanner Support

Rated 5 out of 5 stars

I having an best experience as a frequent flyer.

I having an best experience as Skyscanner giving a good price rate on the ticketing compared with other platform which the costing are fare different.

I will truly support and given my first priority on getting the flights through Skyscanner for my lifetimes with effect from today. Giving my ⭐⭐⭐⭐⭐⭐.

May 30, 2025
Rated 4 out of 5 stars

Booking flight for Multicity Tickets. It helps to find flights availability…

Skyscanner helps user a lot easier and faster to get a quote to save time.

There are only 3 agents, My trip, FlightNetwork and Expedia

I have booked 2 multi city airtickets but make a mistake in Trip 4, should be June but somehow it ended up July 2025. I was charged 59 for each travellers. Total I have to pay 118 for this booking. It should charged per order number or a cap of minimum 4 travellers free and not per travellers in the whole booking. What happened if I booked for 8 travellers multicity airtickets then I have to cancel and pay 59 dollars per traveller. I have called them and explain that this a China trip and how can Singaporeans travelled more than 30 days without visa. Trip 1 Travel date 5 Jun 2025 and Trip 4 is 18 July 2025. The system should prompt user that a visa is required, do you want to proceed. This is a careless human error but if there is prompt, user will notice wrong month is being booked.
The charges for my case should be waived as I noticed the mistake immediate and is less than an hour.

I prefer to book via My Trip as the attention and service is efficient and the layout is much easier to see.

Expedia is slightly more expensive.

May 23, 2025
Rated 3 out of 5 stars

include only reliable site that provide…

include only reliable site that provide good service and promote those site which trusted by so many. teaflight stressed people out. booked but NO Sit available??? waited for hours to have email confirmation after payment. NO EMAIL conformation till 5 hrs before flight. called customer service multiple times until they said NO sit available on the flight I booked and will gave the money back. within 7 days period.

April 27, 2025
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Reply from Skyscanner

Hello,

Thank you for taking the time to leave a review on your booking experience.

We're very sorry to hear that you had this experience with Teaflight. Using the order reference, I was able to find your details, so I'll send you a message directly to assist you with the provider.

Although I understand you had this experience, I do want to reassure you that all providers on Skyscanner are legitimate and we take them through strict vetting before allowing them on the site.

Please keep an eye out for my email.

Kind regards,

Scott

Rated 1 out of 5 stars

To ensure you check the offical airline website before booking with skyscaaner

I booked flights to Hanoi — Scoot for the outbound trip and Singapore Airlines for the return. To my horror, I was informed the next day that the return flight was fully booked. As I had back-to-back meetings, I missed a call from the agent, which came from an unfamiliar international number. Naturally, I assumed it was a scam call. I also had no time to check my personal email during the day. The least they could have done was to WhatsApp or text me to highlight the urgency of the situation — but there was no follow-up.

I only managed to respond around 5 PM Singapore time, by which point I was told that, due to no response, they had cancelled my return booking. I was then forced to scramble for a last-minute alternative, booking a budget airline flight with multiple stopovers, resulting in a total travel time of over 7 hours back to Singapore.

My main concern is this: if the return flight was already fully booked according to the official airline website, why wasn't the system able to capture that at the point of booking?

jettzy.com.sg is the agent that was revert I login your website. You may want to check with them.

April 23, 2025
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Reply from Skyscanner

Hi CT,

Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you faced, we completely understand how frustrating and stressful this must have been.

Just for context, we are a travel search engine, helping users compare offers from a wide range of airlines and travel agencies. We do not sell tickets directly or manage the actual bookings ourselves. From your description, it sounds like your booking was made through a travel agent.

If you would like us to help, could you please contact us through the link below with your booking details? We will do our best to investigate the situation with the travel agent involved and help you as much as possible.

https://help.skyscanner.net/hc/en-gb/requests/new

Best regards,

Martina

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