Skytv Reviews 888

Sky have charged me for Netflix twice even though I never signed up for it, they have told me twice that a credit will be added to my account but i am still waiting.
How many times do i need to contact them before they actually do what they say?

I’ve been a customer of sky for 25 years and never experienced such bad customer service in my life. Even getting through to someone is a nightmare you are cut off in menus and when and if you get through to someone it’s always off shore barely can communicate in English and passed from dept to dept. Then lie after lie …. I’ve been without sky for days now but still paying the sky high prices … absolute charlatans - clearly mammoth cost cutting has gone on and everything sent off shore it’s like sticking two fingers up to customers the people in charge should be embarrassed….. they have you by the balls ….

Renewed our sky package recently and we did have everything which was £110 per month but upon renewal the package they offered £7 per month less than before.
Have got a newer broadband deal with the package but is not as good as the previous package.
Each renewal i try to get a much cheaper package but for some reason I never seem to get it as low as others seem to, even though we have been with Sky for 10 years now.

Don’t buy, hopeless connection drops out in a moment, takes ages to restart, sky support worthless not interested, thinking of throwing mine through there shop window, there AI support is shocking

What happened to the Uk call centres.
Now I just get attitude, inaccurate information.
Oh and everything is a computer glitch when it comes to billing. They must all get trained to say this.
Bills are randomly made up and apparently they do not have a complaints department. Absolute joke and the products are faulty and simply don’t move with the times.
Why are we paying for HD and 4k in one bill also.
They make it up as they go on and still prices go up every year and are added to your bill randomly.
This company is sinking as more and more people move away. The call centres outside the U.K. are a joke and you will most likely never get through again. Hours of time wasted and when you get through you get the worst help.
What has happened to you Sky.

Biggest regret is getting a Sky package. The Sky Stream offering is a step backwards. I’ve previously had both BT(Excellent) and Virgin(Good) and they are miles better than Sky. The system is glitchy, no ability to record shows or go backwards on the TV guide. Sky have won the race to the bottom I’m afraid. As soon as my contract is up I’ll be gone.

This is the worst company when you need to speak to someone you cannot get through to any one on the phone or on chat, it's all automated so good luck. Its a shambles

After being a customer for 20 plus years I cannot believe my recent experience. I called to end a free sky cinema trial, that was all. I then get an email thanking me for agreeing to new offers, which were worse than what I was on, and charging me two £10 admin charges for doing so! The overseas call centre said they were unable to help and logged as a complaint. On calling to cancel my contract, the loyalty team promised to get sorted and call me on ‘Sunday’. But of course nothing. Am finding it impossible to sort …all because I called to stop a free trial! Incredible. After many years, I won’t be staying with Sky and cannot recommend them. Such a shame they have gone so downhill. Something has clearly gone very wrong.

I don’t know where to start, over 4 hours of phone calls, none of the people on the phone were in agreement with each other, constant lies and unfulfilled promises. They never used to be like this. I have screenshots and photographic proof but they deny everything and pass you on and on and on. Unresolved, over charged, undelivered. I can no longer recommend them.

We're paying extortionate prices to watch F1 but get tons of adverts. Constant ads during practice and qualifying. This is unacceptable. We're paying to watch a sport and not to watch ads. Some ads last 3 minutes more or less and come on multiple times. How is this even allowed.... I'm watching live F1 to get cut off to watch ads about hair products, car deals and other useless stuff whist the session is on. I can't wait for a day where F1 doesn't renew the deal with sky. That would be heaven on earth.

Same applies for NowTV.

We need a subscription option to just have F1..... Just F1 with one price and no ads.

Constant issues, from billing to service. Spend more time talking to sky & achieving nothing, than I spend talking to my wife.
For such a large business, every area is poor.

Absolutely disgusted with sky had my replacement tv on 23rd of October couldn't link telly to account when phoned told it would be resolved that day 4 weeks later im still waiting for it to be sorted as saying awaiting delivery when you phone they give you a load of rubbish about it going to back office to be resolved keep saying that it need to be changed from awaiting delivery to deliverd

We have been with Sky TV for nearly 25 years and have had our first experience of their off-shore call centre, WHAT A SHAM

We queried the re-contract as we only received a sky mini box instead we were expecting several boxes including the main sky Q box

The call centre told us that we had to accept that what was agreed with the Scottish call centre for the re-contract, was nonsense and we had to accept the new Indian call centres terms

If we were to cancel our monthly direct debit as they would instruct a debt recovery company to collect the debt

The Indian call centre refused to transfer us to the Scottish call centre, apparently!!! It’s impossible. They also refused to transfer us to the agent whom we spoke to initially.
They also refused to to listen to their own telephone call recording!

What a corrupt and underhand company sky tv has become, the Indian call centre seems to be rife with corruption and poor service

And threats of non compliance would result in debt collectors, obviously the rules in India must be completely different to consumer rights in the UK

People be wary of these underhand scam tactics, I am fairly sure, based on our experience this whole debacle, it’s unlikely we were singled out and this is now the sky tv’s off-shore call centre behaves. Their Norm!!

Let’s see how this plays out and I will keep you all informed of progress

Avoid rubbish now WiFi rubbish streaming problem after problem mollie signal terrible won't let me add card to my account app always down charg you for services they fail to deliver shocking how bad they are

Sky go app doesn't recognise my postcode therefore it's impossible to get other information and services on my account eg
Connect 2nd puck
See online bills
See any VIP offers etc
I have contacted them numerous times but can't resolve the problem

I have never met a company that chasing me for a bill of £13.40 pence and then debit collection company of BPO collections chasing me for the bill amount above they billion pound company and treating me with legal action of the mount above . They are perfect when more people are moving away from them and chasing a bill of £13.40 pence is perfect so will get paid and will social media about this experience and will recommend sky at all

Worst customer service I have known!
They don't care about existing customers and try to take money but don't give a reason for this!!

I wish that I had never switched to sky glass. On many occasions I can't get what I want to record as it's episodes I've already watched and cannot get the most recent episode or when I request a channel it's not available.

Signed up to a new contract as my price went through the roof new contract and price agreed but they are taking the inflated ddm
I have called twice to discuss and put a complaint in I as assured I would get a call to discuss and sort but nothing has been received
DO NOT SIGN UP WITH THEM

I've been a loyal customer of Sky TV for some considerable time so much so they inform me I'm now classed as a very important customer. I came out of contract in July 2025 and they told me my new subscription would rise from £40 to £64.49. Last September I contacted Sky to close my account with immediate effect. Sky then offered to keep my £40.00 subscription fee for another year which I agreed to. I was somewhat irritated to discover in October they have charged me £64.49 This constitutes breach of contract. I have tried to contact Sky several times today to cancel my contract but every time I was informed the team that handle cancellations were on a "training day" ALL DAY and there telephone lines were switched off.
HOW CAN A COMPANY TREAT LOYAL CUSTOMERS WITH SUCH A UNPROFFESSIONAL MANNER?
If you are thinking of joining this clown show I would advise against it. Sky TV are completely amateurish in their dealing and more to the point, are simply uncompetitive.