Skytv Reviews 888

I ordered a laptop and a sim and changed my mind.
Can I find the right person to talk to ? Nope...
Have they cancelled it .....Nope....

Have I made a huge mistake ..... Yup...

The saga continues....

Trading standards next.....

Have been with sky since the start. Some 25 years. No more. Fed up with the increasing prices, decreasing service and a complete lack of customer service. Giving my months notice tomorrow. Time to go else where.

I wanted to upgrade my mobiles (2), I was offered no upfront costs and a fair monthly charge in my opinion, when I accepted the offer after being transferred 5 times & confirming my identity/details each time Sky Mobile said I had been "mis informed " and If I wanted to continue i would incur upfront charges.. I asked to speak to the retention team, they said they we're all very busy and I would receive a call back within the hour, I'm still waiting..
I have used Sky products for over 20 years and the level of customer service is appalling & disgusting, 99% of them struggle to talk english.
AVOID AVOID AVOID

Accusing me of lying I phoned over a month ago to cancel my tv package giving the obligatory 31 day notice period and they didn’t cancel it and took the whole amount out my bank when I phoned they said they couldn’t take my word for it and had to go back and listen to the call and get back to me in 24hours not good enough I’m having to keep my broadband as still contracted with it but soon as it up I’m leaving sky never to return they used to have good customer service but not now they have outsourced the call centres to overseas where the call handlers can’t understand a Scottish accent very frustrating also every time you get passed to another call handler you have to go through it all again as to why you calling

SKY take money from your direct debit despite contract having ended. Almost impossible to get through to but eventually they admitted their error and promised to return the money. But did not. 6 week now. They do not give an address to write to on their communications - just ring the customer help line and we're not spending hours doing that again. Recorded delivery letters have been ignored for a month. Threatened court action also ignored. We are obviously not alone in this having read Trustpilot reviews. This company needs a serious investigation by the authorities. DON'T CHOOSE SKY.

Absolutely shocking service 2 months without Wi-Fi

What has happened to Sky?
I’ve been with them 25 years & historically always found their service good. Not anymore!
I suspect the issue is offshoring their telephony. Took 10 days, multiple phone calls until I tripped across a helpful member of the retention team (Hiba) who sorted out my extremely straightforward request.
I would encourage those that can to use a different provider.

I’ve called four times this week and waited over an hour each time. I was passed through every department before finally getting connected. When I called to confirm my package, I discovered that only broadband had been added, even though I was promised a full package including TV. I was told I’d receive the TV kit within 2–3 days, but engineer came, and no kit arrived. When I called again, they said I hadn’t even added TV despite everything being agreed as part of the package. The customer service has been terrible, and they still haven’t resolved the issue. Sky promised to call me back several times, but they never have, even at the times they said they would.

Id love to give half a star, and even then it would be too much.
Every time I call I get conflicting information and more lies, I was even offered money to buy me out of my contract and leave rather than sort my complaint, which was about being miss sold something and being lied to by staff.

The customer service is horrendous, It used to be ok ish, not its painful. I lodged a complaint in July and it still hasn't been resolved, I keep getting told that someone will call but they never do. I was tld by another member of staff that "we dont do call backs, we dont have a customer service department".

Sky appear to have become complacent and no longer care about customers but still happy to tell me i am important as im a gold customer. Save yourself the pain and avoid

Very very poor customer service. Get punished for being loyal. Its a disgrace. Gary neville needs sacking too.

Boy never realised that sky has so many, scrap that, almost all negative reviews. Where is their customer service team? All I have done for the past 3 months is talk to a call centre in India with the same outcome. They have no clue about credit scores or what they mean. Been trying to swap my phone deal and after the 14th attempt of it being cancelled I gave up and they won’t even take back the phones I have with them. Can’t contact anyone with half a brain. All their responses are pre written I could almost quote them off by heart. Why are they still around with so many bad reviews? Can’t even use the app anymore as it’s not been optimised for the new iOS - absolute bs if you ask me and the hundreds of people on here. I think we should all boycott sky. We have Netflix and so many other platforms - I mean - do they really have a monopoly anymore?

Abysmal customer service time after time after time. If there was a zero star option, I would select it! :-(

Every person you speak to tells you a different story, and despite the promise of multiple call-backs, nobody ever calls!

My sky q box began showing error message no satellite signal two weeks ago today. I called Sky seeking an engineer call out as I had this issue a few years ago and it took 30 days to resolve. Ny initial call had the advisor notify me that there was an issue after she directed me through the usual tests which I had performed myself. Once you have reported a fault you know the drill unplug the box leave for a minute switch on same message. The advisor stated she would book an engineer as fault still present. Only she could not book an engineer due to a technical fault. She would need to send a note to the back office and call back in 2 days. She did call back to notify me that no one had picked up her request so she would send another. My response was if no one picked up the request two days ago what assures you that it will be picked up this tin. I asked for the matter to be escalated after speaking to her supervisor the advisor stated sending another request was the escalation. Go figure. I wrote to the CEO as I was jot happy with my broadband and tv packages my bill is £150 per month. Surely with such a high monthly bill I am entitled to a better service. My email to the CEO was sent to the priority team normally they call within a day and are very helpful. However not on this occasion I received a message stating it would take between 8 and 18 days for an engineer.Bringing the total days without service to 28. I was not happy and sent another email. The response was terse and clearly sky are not customer orientated. I was told I will get the necessary refund and will have to wait for 28 days. Clearly there is a lack of engineers. I am currently out of contract and if BT sports show premier league games then I will cancel my subscription. At present it is my sons love of football that kept me with Sky for past 24 years. I will spend the weekend researching alternative providers

Sky mobile phone section Consistently failing to deliver to it's customer on what their priority team had promised.

Sky glass TV has poor picture quality and sound distorts on adverts with volume on less than 30%
Regularly getting programme loading errors and no TV again tonight with streaming issues (Sky’s problem).
I’m seriously considering change.
Only reason I’ve given a 2nd star is because no dish is needed, only positive I can think of

I regret not reading Sky reviews before switching from Virgin - Virgin was pure gold in comparison.

We moved from Virgin to Sky, but the experience has been a complete disaster. Despite the installation of the Sky cable at our home on 22 September, we never received the essential hub. It turns out the hub never even left the sorting facility, yet Sky’s system somehow failed to flag this.

On the day of the installation, customer service assured us we'd receive the hub by 23 September. That didn’t happen. A second agent later told us the first had lied - they hadn’t even initiated the process for a new hub. But because the original hub hadn’t been officially marked as "lost," they couldn’t send another one. We were told the process could take up to two weeks.

It’s now been over two and a half weeks, and we still have no hub.

After an official complaint, Sky keeps sending me automated updates asking me to get in touch- only to face 35+ minute wait times when I try.

I’m just redirected to the website, which is useless for this issue. A hub cannot be sent through a FAQ page.

Sky's customer service is practically non-existent - easily the worst I’ve ever encountered.

Avoid.

I only give 1 star because I cant leave 0. We sent for sky streaming and when we realised we didnt get all the sport on the subscription we'd chosen we cancelled with 6 days. We sent back all equipment. We then had £35 taken from our bank together with an email saying we hadn't returned the sky equipment and would get charged.

We rang and eventually got a complaint logged. Ten days later we have a complaint logged we have an email saying they had tried to contact but no calls registered on my phone. I've spent hours trying to get help but no luck. Two staff have even agreed with me about the service and the most shocking thing I think their complaints team dont take calls.

I have never experienced such bad service. Still waiting for contact. I've just asked for copies of all my calls.

Don't know where else to go

For the size of this company, they have by far the worst customer services and this has been an on going issue for me over several years, facing the same problems every time I need to renew my subscription. Just demonstrating the lack of investment or improvement. I would give them zero if it was possible

I have been a Sky customer since the very beginning. It used to be the watchword for great customer service. The Livingstone call centre could always be relied on for fast, friendly service.
Roll on 27 years and we have a Comcast-owned company which now, every time I am forced to call on behalf of my 95 year old mother, is amongst the worst customer service I experience.
Promises of follow-up calls that never happen, missed appointment and a general lack of any real ownership of any problem by whichever agent you happen top speak to.
A tragic decline and, sadly, until Ofcom create an environment with real competition, the American owners will continue to get away with it.

If I could I would give them 0! Stay away from them a they are a waste of money and in my case, time as well! Last year they talked me into getting Sky movies for £1 a month. Later on I realised I was being charged £9 a month! I called and complained five times from February to June 2025! They never dealt with my complaints nor did they send phone call recordings despite my quoting SAR three times during that period! Completed their online complaints form in July but the issues still remains unresolved! All they said was that they ‘have no records of me being sold Sky movies for £1 a month’! Not having record doesn’t mean they didn’t sell it to me for £1 a month at the time! I have asked them a set of questions in an email of 11/09/25 and they have never replied to those. I am taking my complaints form further now. And once my contract is up I won’t be stating with them! They have been with them for over 20 years with a year’s break on one occasion.