Slab Artisan Fudge Reviews 329

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality fudge, often highlighting its creamy texture and the wide variety of flavors, especially the vegan options. Many reviewers consider it the best fudge they have ever tasted, with some expressing their intention to reorder soon. The ordering process is described as easy, and the delivery service is frequently commended for being quick, timely, and well-communicated. Customer service is also highly rated for being helpful, responsive, and efficient in resolving issues. However, some customers reported issues with packaging appearing cheap or damaged, and in a few instances, products arrived with short best-before dates or even developed mold. A few people also mentioned that gift notes were missing and that delivery took a long time for some orders.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers consistently praising the fudge as... See more

Quality

People report positive experiences with quality, often describing the fudge as delicious, creamy, and the... See more

Order

Customers consistently note positive experiences with order, finding the ordering process easy and being kept... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very fast and quick... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as amazing, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing fudge and excellent customer service! Great value homemade fudge. Brought a selection for a birthday present. Ordered a carton, however a slab packet was delivered in a packing error. Once... See more

Company replied

Rated 5 out of 5 stars

The fudge is delicious and super creamy! I love the selection of vegan flavours available. When I received my order, I noticed there was an extra bar of a different flavour for me to try. This was a k... See more

Company replied

Rated 5 out of 5 stars

Very pleased, ordered a box for a vegan friend and also treated our family a box of dairy. After putting the order in I decided to add another vegan one for a dairy intolerant friend. costumer service... See more

Company replied

Rated 5 out of 5 stars

Have ordered from these guys a couple of times and been impressed both times. Good communication and speedy shipping. Fudge was delicious and had reasonable dates for a non supermarket product. Highly... See more

Company replied


Company details

  1. Food Producer
  2. Confectionery
  3. Confectionery Wholesaler
  4. Food Manufacturer

Written by the company

Buy fudge online from an independent, family run small business. Based on the Isle of Wight, posting all over the UK. - Small batch 👊 artisan fudge. - Dairy & vegan 🌱 fudge ranges available to buy. - All our Slabs are packaged in 💯% biodegradable bags with recyclable sleeves 🌍 - Slab Artisan Fudge differs from mass produced fudge in that it is made lovingly by hand in small batches. - The result? A unique fudge with a distinctive flavour and texture – creamy, rich and unctuous. - From the indulgent Death By Chocolate to the beautifully fruity Lemon Meringue. All our fudge flavours are cooked by hand on the stove-top by our passionate artisan fudge-makers. - Free postage on orders £25+ via Royal Mail Tracked 48. Orders £40+ will be sent free via Royal Mail Tracked 24 📦 Grab a Slab! - Slab was established in 2015 after a winter of fudge experimentation and practise. Our aim was to create a range of artisan fudge that was both unique in appearance and mouth-wateringly delicious. After many years of recipe tweaking and brand development, we now have a range of decadent, eye-catching artisan fudges all made by hand and wrapped in our Slab depot. Cheers Rachel and Steve


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Beautiful Vegan fudge

Vegan fudge, superb. Posted almost instantly, eaten even more quickly!

September 21, 2023
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Reply from Slab Artisan Fudge

Thanks for the fantastic feedback Alan, we love getting parcels of fudge sent out quickly! Glad you enjoyed 👌

Rated 5 out of 5 stars

Lovely gifts

Lovely presentation, makes for a lovely gift.

September 11, 2023
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Reply from Slab Artisan Fudge

Thanks for the lovely review Naomi! 😃

Rated 5 out of 5 stars

Excellent communication

Excellent communication, quick delivery. Great product which was well received as a present.

September 8, 2023
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Reply from Slab Artisan Fudge

Thanks for the great review Lynsey! 😀

Rated 5 out of 5 stars

Great service

Great service, well packed and fast delivery. Emailed request after order placed dealt with swiftly.
Fudge looks yum but I can't say anymore as bought as gifts

August 1, 2023
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Reply from Slab Artisan Fudge

Thanks so much for the excellent feedback Julie. Buy yourself some next time! 😀

Rated 5 out of 5 stars

Excellent product and service.

The order was confirmed and a delivery date given so kept updated all the way. This is such an amazing product and the company is really first rate. Highly recommended.

July 30, 2023
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Reply from Slab Artisan Fudge

Thanks so much Sue, you are a top customer! 👌

Rated 5 out of 5 stars

Greatest fudge

Great fudge, gorgeous taste, lovely flavours and quick and efficient delivery. Been having fudge from Slab for 6 years now and never, ever disappointed.

July 30, 2023
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Reply from Slab Artisan Fudge

Thanks so much for supporting us all this time KD, it's very much appreciated! 🤗

Rated 4 out of 5 stars

Bought fudge for a congratulations…

Bought fudge for a congratulations gifts. I've been told that all flavours of fudge are delicious. I would've given 5 stars however the code I used for free postage and a free sample bag of fudge did not include the bag of fudge. If you're not going to send it don't include it in the code offer. I did email company to advise of the omission and am still awaiting a reply. Good fudge though

July 21, 2023
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Reply from Slab Artisan Fudge

Hi Wendy, so sorry to hear this! My wife believes she replied to your email on the day we received it, so maybe it has gone into your Junk folder? We will try and reach out to you via email again and hopefully we can put this right. Kind regards, Steve

Rated 5 out of 5 stars

Delicious fudge

A present for a man who has everything! Delicious fudge and good value for money. Despatched promptly and received next day.

July 25, 2023
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Reply from Slab Artisan Fudge

Thanks for the glowing review Toby, glad everything with the order went well!

Rated 5 out of 5 stars

I absolutely love this fudge it tastes…

I absolutely love this fudge it tastes amazing and is very addictive. Packaging was great. I have a bar to my niece who also agreed it tasted outstanding.
Thank you

June 20, 2023
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Reply from Slab Artisan Fudge

So glad to hear the fudge was well received!! 👌

Rated 5 out of 5 stars

Massive hit!!

Bought for my step dad on Father’s Day and he couldn’t stop raving about them! They were a massive hit 🙂

June 5, 2023
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Reply from Slab Artisan Fudge

Glad to hear the fudge went down well Lottie! 😀

Rated 3 out of 5 stars

No problems with the service or…

No problems with the service or delivery. I've only given 3 stars as you could not taste any difference between the plain fudge and the rum and raisin. The fudge with the maple syrup was very sickly. Overall the flavours were disappointing.

May 31, 2023
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Reply from Slab Artisan Fudge

Thank you for your feedback, and I am sorry that you were disappointed. It is always tricky getting it right and we use natural flavouring so it can sometimes be subtle. But this is not what we want - we do want it to be just right, so we will definitely take on board your feedback. If you feel like you'd like to discuss anything you were unhappy with further, please reach out to us via email. Best wishes.

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