Slab Artisan Fudge Reviews 329

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality fudge, often highlighting its creamy texture and the wide variety of flavors, especially the vegan options. Many reviewers consider it the best fudge they have ever tasted, with some expressing their intention to reorder soon. The ordering process is described as easy, and the delivery service is frequently commended for being quick, timely, and well-communicated. Customer service is also highly rated for being helpful, responsive, and efficient in resolving issues. However, some customers reported issues with packaging appearing cheap or damaged, and in a few instances, products arrived with short best-before dates or even developed mold. A few people also mentioned that gift notes were missing and that delivery took a long time for some orders.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers consistently praising the fudge as... See more

Quality

People report positive experiences with quality, often describing the fudge as delicious, creamy, and the... See more

Order

Customers consistently note positive experiences with order, finding the ordering process easy and being kept... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very fast and quick... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as amazing, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing fudge and excellent customer service! Great value homemade fudge. Brought a selection for a birthday present. Ordered a carton, however a slab packet was delivered in a packing error. Once... See more

Company replied

Rated 5 out of 5 stars

The fudge is delicious and super creamy! I love the selection of vegan flavours available. When I received my order, I noticed there was an extra bar of a different flavour for me to try. This was a k... See more

Company replied

Rated 5 out of 5 stars

Very pleased, ordered a box for a vegan friend and also treated our family a box of dairy. After putting the order in I decided to add another vegan one for a dairy intolerant friend. costumer service... See more

Company replied

Rated 5 out of 5 stars

Have ordered from these guys a couple of times and been impressed both times. Good communication and speedy shipping. Fudge was delicious and had reasonable dates for a non supermarket product. Highly... See more

Company replied


Company details

  1. Food Producer
  2. Confectionery
  3. Confectionery Wholesaler
  4. Food Manufacturer

Written by the company

Buy fudge online from an independent, family run small business. Based on the Isle of Wight, posting all over the UK. - Small batch 👊 artisan fudge. - Dairy & vegan 🌱 fudge ranges available to buy. - All our Slabs are packaged in 💯% biodegradable bags with recyclable sleeves 🌍 - Slab Artisan Fudge differs from mass produced fudge in that it is made lovingly by hand in small batches. - The result? A unique fudge with a distinctive flavour and texture – creamy, rich and unctuous. - From the indulgent Death By Chocolate to the beautifully fruity Lemon Meringue. All our fudge flavours are cooked by hand on the stove-top by our passionate artisan fudge-makers. - Free postage on orders £25+ via Royal Mail Tracked 48. Orders £40+ will be sent free via Royal Mail Tracked 24 📦 Grab a Slab! - Slab was established in 2015 after a winter of fudge experimentation and practise. Our aim was to create a range of artisan fudge that was both unique in appearance and mouth-wateringly delicious. After many years of recipe tweaking and brand development, we now have a range of decadent, eye-catching artisan fudges all made by hand and wrapped in our Slab depot. Cheers Rachel and Steve


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Fantastic gift, delicious fudge

I bought the vegan fudge version as a gift for my brother and he said they were all delicious. I ordered 5 different flavours. Ordering online and delivery was quick and easy. Would definitely buy again.

May 30, 2023
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Reply from Slab Artisan Fudge

Thanks for the fabulous feedback Elena, much appreciated! 👌

Rated 5 out of 5 stars
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Reply from Slab Artisan Fudge

Glad to hear you liked the vegan fudge, thanks so much for the great review Lee & Laura! 👍

Rated 5 out of 5 stars

Amazing service

Amazing service, delivered to Northern Ireland within 24 hours.
Ordered 6 slabs as a gift, well packaged and a good range of flavours to choose from
Also ordered the cherry slab for me, best fudge I’ve ever had!

June 9, 2023
Unprompted review
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Reply from Slab Artisan Fudge

Thanks so much for the fab feedback Gillian, we love to read reviews like this! ❤️

Rated 5 out of 5 stars

Arrived really quickly and packaged…

Arrived really quickly and packaged well. The fudge was a gift and my Dad was thrilled but so far hasn’t shared it so I’m guessing he’s loving the taste! The gift box of slabs is a fabulous idea, thanks!

May 24, 2023
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Reply from Slab Artisan Fudge

Thanks so much for the fantastic feedback Trudy, glad your Dad enjoyed it!😀

Rated 5 out of 5 stars

Absolutely delicious!

Beautiful fudge, received on the expected date and absolutely delicious. Thank you.

April 28, 2023
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Reply from Slab Artisan Fudge

Thanks so much for the fantastic review Eleanor, glad you enjoyed 😍

Rated 5 out of 5 stars

Brilliant fudge

Slab sent us some replacement fudge after the first batch was held up in the Royal Mail. Great packaging and great tasting fudge with some really interesting flavours alongside the classics favours. Will use again.

May 21, 2023
Unprompted review
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Reply from Slab Artisan Fudge

Glad to hear the replacement fudge travelled better than the first order! Many thanks for the great feedback David, it really helps us 👌

Rated 2 out of 5 stars

Great packaging content not so good

Great packaging. Great delivery. Fudge must have gotten hot in transit so was a little sweaty.l and less appetising when opened.

April 30, 2023
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Reply from Slab Artisan Fudge

Hi David, sorry to hear your fudge was not in the most appetising condition when it reached you - possibly it had been sat somewhere in a hot van for too long. We'll email you privately. Best wishes.

Rated 4 out of 5 stars

I tried the vegan fudge

I tried the vegan fudge, it was very good quality and the shipping was fast however to me it tasted like sugary fondant not like fudge.

April 29, 2023
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Reply from Slab Artisan Fudge

Thanks for your review Rachael, we're always trying to improve so will take your feedback on board 👍

Rated 5 out of 5 stars

Fabulous fudge

Fabulous fudge, great customer service when one of my selection was sold out. Prompt delivery and superbly packaged. Will definitely order again or visit when I’m over on the Island in May! Also recommending to friends and family. Delicious selection of vegan and dairy fudges, the vegan Tiger butter is superb!

April 22, 2023
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Reply from Slab Artisan Fudge

Thanks so much for the fantastic feedback Deborah, hope to see you in May! 😃

Rated 5 out of 5 stars

So quick and easy to purchase

So quick and easy to purchase
Great fudge
Great quirky based present for my daughter as we had been to see Rocky Horror Show 🤩

March 22, 2023
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Reply from Slab Artisan Fudge

Thanks for the great review Angie, glad the fudge made a good present! 🎁

Rated 5 out of 5 stars

Couldn't ask for more

Ordering straightforward and received within 24hours. Fudge delicious as usual! Thank you

February 9, 2023
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Reply from Slab Artisan Fudge

Thanks for the fab feedback Lin! 🤗

Rated 5 out of 5 stars

Another amazing box of fudge!

Another amazing box of fudge!! Bought for the other half for valentines!! He forgot to get me anything so I’ve eaten half the box by myself! Cherry and Rocky road are delish!!

February 14, 2023
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Reply from Slab Artisan Fudge

Thanks for the great feedback Charlotte! Make sure your other half buys you some fudge next year 🤣

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