Slab Artisan Fudge Reviews 329

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and high-quality fudge, often highlighting its creamy texture and the wide variety of flavors, especially the vegan options. Many reviewers consider it the best fudge they have ever tasted, with some expressing their intention to reorder soon. The ordering process is described as easy, and the delivery service is frequently commended for being quick, timely, and well-communicated. Customer service is also highly rated for being helpful, responsive, and efficient in resolving issues. However, some customers reported issues with packaging appearing cheap or damaged, and in a few instances, products arrived with short best-before dates or even developed mold. A few people also mentioned that gift notes were missing and that delivery took a long time for some orders.

What people talk about most

Product

Users describe positive interactions with the product, with many reviewers consistently praising the fudge as... See more

Quality

People report positive experiences with quality, often describing the fudge as delicious, creamy, and the... See more

Order

Customers consistently note positive experiences with order, finding the ordering process easy and being kept... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many praising the very fast and quick... See more

Customer service

Customers had positive experiences with customer service, consistently describing it as amazing, responsive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing fudge and excellent customer service! Great value homemade fudge. Brought a selection for a birthday present. Ordered a carton, however a slab packet was delivered in a packing error. Once... See more

Company replied

Rated 5 out of 5 stars

The fudge is delicious and super creamy! I love the selection of vegan flavours available. When I received my order, I noticed there was an extra bar of a different flavour for me to try. This was a k... See more

Company replied

Rated 5 out of 5 stars

Very pleased, ordered a box for a vegan friend and also treated our family a box of dairy. After putting the order in I decided to add another vegan one for a dairy intolerant friend. costumer service... See more

Company replied

Rated 5 out of 5 stars

Have ordered from these guys a couple of times and been impressed both times. Good communication and speedy shipping. Fudge was delicious and had reasonable dates for a non supermarket product. Highly... See more

Company replied


Company details

  1. Food Producer
  2. Confectionery
  3. Confectionery Wholesaler
  4. Food Manufacturer

Written by the company

Buy fudge online from an independent, family run small business. Based on the Isle of Wight, posting all over the UK. - Small batch 👊 artisan fudge. - Dairy & vegan 🌱 fudge ranges available to buy. - All our Slabs are packaged in 💯% biodegradable bags with recyclable sleeves 🌍 - Slab Artisan Fudge differs from mass produced fudge in that it is made lovingly by hand in small batches. - The result? A unique fudge with a distinctive flavour and texture – creamy, rich and unctuous. - From the indulgent Death By Chocolate to the beautifully fruity Lemon Meringue. All our fudge flavours are cooked by hand on the stove-top by our passionate artisan fudge-makers. - Free postage on orders £25+ via Royal Mail Tracked 48. Orders £40+ will be sent free via Royal Mail Tracked 24 📦 Grab a Slab! - Slab was established in 2015 after a winter of fudge experimentation and practise. Our aim was to create a range of artisan fudge that was both unique in appearance and mouth-wateringly delicious. After many years of recipe tweaking and brand development, we now have a range of decadent, eye-catching artisan fudges all made by hand and wrapped in our Slab depot. Cheers Rachel and Steve


Contact info

4.8

Excellent

TrustScore 5 out of 5

329 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

More please!

Love the variety of vegan flavours this great company offers! Although they use coconut in the recipe this is not overpowering and the flavour really comes through. Favourites so far are white choc and sea salted caramel... great postage times and nice personal touch with the Valentine's parcel!

January 19, 2023
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Reply from Slab Artisan Fudge

Thanks so much for the fabulous feedback! 🥳

Rated 5 out of 5 stars

Exceptional company

Exceptional service, quick delivery… and the fudge is the best you will ever taste

December 24, 2022
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Reply from Slab Artisan Fudge

Thanks so much for the amazing review Mrs Barber, made our day! 😍

Rated 5 out of 5 stars

Good customer service

I ordered some slabs to give as gifts for Christmas, having ordered some last year. They were posted 48hrs Royal Mail. I emailed Slab when they didn't arrive and got a very quick reply to say that they were delayed due to the Post Office strike. They sent me the tracking details.
I'm pleased that they arrived before Christmas, because the delay wasn't their fault.

December 10, 2022
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Reply from Slab Artisan Fudge

Thanks for the great feedback Caroline, glad the fudge got to you in time. And hope you've had a lovely Xmas 🎄

Rated 5 out of 5 stars

Amazing fudge

Amazing fudge. & that’s my review. 😄

December 16, 2022
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Reply from Slab Artisan Fudge

Thanks for the fab review Proud Grandma! 😍

Rated 5 out of 5 stars

Delivery is very quick,

Delivery is very quick, this was a present, but decided to keep 1 for self, glad I did, delicious.

December 24, 2022
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Reply from Slab Artisan Fudge

Thanks for the great review Sandra! 👌

Rated 5 out of 5 stars

Slab make the best fudge

Slab make the best fudge. The website is easy to navigate and service is very good. Obviously I would prefer to visit the shop on the beautiful Isle Of Wight but when I can’t the online service is a great alternative

December 7, 2022
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Reply from Slab Artisan Fudge

Thanks so much for the fab review! Merry Xmas 🥳

Rated 5 out of 5 stars

Amazing

I tried this at a Christmas market last year and have thought about it since lol, it’s by far one of the best I’ve ever tried the classic is especially the best. I ordered a box of six last week and it was delivered today and whilst it was supposed to be Xmas presents I’m seriously contemplating keeping it all for myself!! Aside from Royal Mail taking forever to deliver I have no issues and will use this company in the future.

December 16, 2022
Unprompted review
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Reply from Slab Artisan Fudge

Thanks so much for the great review. Hope you have a great Xmas! 🎄

Rated 5 out of 5 stars

Would Buy Again

Arrived quickly despite Royal Mail strikes. Well packaged, will make a great Christmas gift.

November 27, 2022
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Reply from Slab Artisan Fudge

Thanks for the great feedback Rachel! 😀

Rated 5 out of 5 stars

A distinctive flavour

A distinctive flavour. It gets better with every bite. Rich and morish. The best I have tried

November 29, 2022
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Reply from Slab Artisan Fudge

Many thanks for the great feedback Susan, very much appreciated! 🥳

Rated 5 out of 5 stars

Yum!

Yum! Yum! Yum!

December 1, 2022
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Reply from Slab Artisan Fudge

Thanks so much for the great review! 🤤

Rated 3 out of 5 stars

Delivery was quick

Delivery was quick, fudge was just okay. Good sized slab of fudge but not as tasty as expected, 3 different flavours chosen. Normally fudge does not last very long in our house However in this instance there is still some left, meaning the whole household felt the same way.

November 15, 2022
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Reply from Slab Artisan Fudge

Hi Jacqueline, apologies on this occasion that the fudge wasn't up to the standard that you were hoping for - this is definitely not we are aiming for! I will email privately to discuss options. Kind regards, Steve

Rated 3 out of 5 stars

Good but I have had better flavour…

Good but I have had better flavour fudge from another fudge company. I find the flavours are quite subtle. They also have a very short date (less than 3 weeks) on the ones I received meaning they were useless as Christmas gifts.

November 14, 2022
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Reply from Slab Artisan Fudge

Hi Poppy, apologies on this occasion the flavours were more subtle than you'd have liked. With the best before dates, we aim for the fudge to arrive with an approx 4 week best before left on the fudge, but as a fresh food product and to avoid food waste, sometimes this can be a bit shorter. I'm afraid as you ordered in mid November, we wouldn't have yet been promoting the fudge as ready for Xmas presents, we recommend ordering from early December onwards!

Rated 5 out of 5 stars

Great product

Great product. Best fudge ever.

October 13, 2022
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Reply from Slab Artisan Fudge

Thanks so much for the fab review Linda, much appreciated! 😊

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