From start to finish Ria's communication with me was fantastic. Everything i was told was said in great detail and made sure I had good understanding of the process. Can not thank Ria and the team eno... See more
Company replied
Old Hall Street 100, 9B2, The Plaza, L3 9QJ Liverpool, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
From start to finish Ria's communication with me was fantastic. Everything i was told was said in great detail and made sure I had good understanding of the process. Can not thank Ria and the team eno... See more
Company replied
Slater and Gordon handled my motorcycle accident claim professionally and helped me achieve a positive settlement outcome. Throughout the process, the team kept me updated and explained the lega... See more
Company replied
Excellent service from Donna Rose at Slater and Gordon. She was professional, supportive, and kept me informed throughout my road traffic accident claim. Everything was handled smoothly, and I’m very... See more
Company replied
Iam really happy with the way slater and Gordon handled my claim . In particular Stephen Drinkwater. Who was always very polite and always returned my calls . I was kept up to speed with corresponde... See more
Company replied
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Written by the company

Old Hall Street 100, 9B2, The Plaza, L3 9QJ, Liverpool, England, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
From start to finish Ria's communication with me was fantastic. Everything i was told was said in great detail and made sure I had good understanding of the process. Can not thank Ria and the team enough.

Reply from Slater and Gordon Lawyers - Liverpool
Firstly a big thanks to the team & M r Lee Jones
I’d had an ongoing issue & was worried to say the least I’d proceeded 2 pcp claims prematurely a year went by while there was a government pause & id missed all emails from the team , meanwhile I was getting further into a claim with an opposing legal team … nearing the end of pcp claim I was made aware I had 2 legal teams an would have to choose one
I wrote to slater a Gordon a received email saying I could be charged up to £250 which worried me more ( some legal charge £200 per claim I had 3) . Anyway after requesting a call I spoke to Lee and explained everything he assured me talked over events and humbly & respectfully agreed to withdraw the claim free of charge with no penalty.
So although technically I did not use the service as intended for this I will recommend and in future myself be choosing the legal team for any of my legal battles I may face ,many thanks again

Reply from Slater and Gordon Lawyers - Liverpool
Graham lucas from slater and Gordons injures lawers is an amazing Solicitor he came on to my case after getting nowhere for nearly 2 years and a few months He has turned everything around and I'm now getting my settlement from and stress and life changing Injury which is going to help me move forward with my life i can't express the gratitude and how happy i was with Graham work ethic trust me if you are lucky enough to come across Graham Expect hard working dedication Throughout your case

Reply from Slater and Gordon Lawyers - Liverpool
They help me a lot. Was very nice and polite with me and answer every time soon as possible. I am happy with their services.

Reply from Slater and Gordon Lawyers - Liverpool
Thank you to the Slater and Gordon team, especially Linda Taher on handling my case. It was a process that took a few months but it was handled greatly. If I hadn’t heard anything for a while I’d email Linda to see if there was any updates, to which Linda would get straight back to me, putting my mind at rest.
Thank you again all. 😊
James McLoughlin

Reply from Slater and Gordon Lawyers - Liverpool
Slater and Gordon handled my motorcycle accident claim professionally and helped me achieve a positive settlement outcome. Throughout the process, the team kept me updated and explained the legal steps clearly.
A special thank you to Ria for her support, communication, and hard work throughout the case. She was helpful, professional, and played a big part in achieving a much better outcome than the original offer.
The whole process was stressful at times, but having a legal team that listens and supports you properly really makes a difference.
Thank you again to Ria and the entire Slater and Gordon team.

Reply from Slater and Gordon Lawyers - Liverpool
Very bad experience with Slater and Gordon
I am not satisfied with your response, as the handling of my personal health data by Slater and Gordon may have raised serious concerns regarding possible non-compliance with GDPR principles, and I have still not received a sufficient explanation.
I am concerned as to whether my health data may have been shared with non- profit third parties without clear information and informed consent, in order to carry out unclear procedures, and whether the consent previously given (which was strictly limited to matters relating to my personal injury case) may have been used beyond its original scope ?
I request a formal review of this matter and a clear legal and procedural explanation regarding the actions taken under the supervision of Lisa Fountain, in particular the legal basis for the URGENT REQUEST dated 08.08.2024 to obtain medical records relating to HEALTHY KIDNEYS from a private clinic, and how this may have been connected to my case matters ?
I also note that since 2024 no kidney report or updates not have been carried out, as previously confirmed by Ms Lisa Fountain. I was not informed of this URGENT request and PURPOSES at the time it was made, and I remain concerned about the professional justification for such an action.
Furthermore, I would appreciate clarification as to whether a follow-up URGENT request may have led to a medical appointment scheduled in September 2024 at an IHKB INSTITUTION for unclear procedures, and whether this may have been connected to the above request or was merely coincidental ?
Once the internal investigation has been completed, I kindly request a written response by email within 14 working days from the date of this notice.

Reply from Slater and Gordon Lawyers - Liverpool
Excellent service from Donna Rose at Slater and Gordon. She was professional, supportive, and kept me informed throughout my road traffic accident claim. Everything was handled smoothly, and I’m very pleased with the outcome. Highly recommend

Reply from Slater and Gordon Lawyers - Liverpool
I was involved in an accident UK 6 years ago and suffered multiple serious fractures. Unfortunately, my experience with UK Slater and Gordon Lawyers has been deeply concerning.
My UK solicitor disclosed 20 years of my medical history and 5 years of my salary records to the defendant and appeared to follow the defendant’s direction rather than acting in my best interests.
Key expert reports were prepared without essential radiological evidence, yet concluded that I am fit to work full-time until retirement.
This does not reflect my actual condition. I was left without work for around eight months and received no interim payments, despite having a mortgage.
The compensation calculated by my solicitor for multiple fractures was unreasonably low, as if my injuries were minor. In contrast, the defendant later made a global offer several times higher than my solicitor’s valuation.
I am also concerned that, without my knowledge or consent, my UK solicitor urgently arranged tests on my healthy kidneys at a private clinic. The clinic itself warned me about this unusual request. No updated medical report followed, and when I asked for an explanation, I received none.
Shortly after, I received a concerning invitation related to a non-profit organization involving bodily interventions, which raised further questions for me.
During case conferences, I felt misled rather than supported, including what I believe to be incorrect explanations of legal matters. When I refused to sign documents I did not agree with, I was removed from my case.
Based on my experience, I cannot recommend this firm. I felt that my interests were not properly represented or protected.

Reply from Slater and Gordon Lawyers - Liverpool
Very good experience handled very professionally by David Dunne recommended

Reply from Slater and Gordon Lawyers - Liverpool
I am writing this review to thank Donna Rose for all her help and assistance, She went above and beyond to help me which I greatly appreciate.

Reply from Slater and Gordon Lawyers - Liverpool
Very easy to engage with Linda Taher.

Reply from Slater and Gordon Lawyers - Liverpool

Reply from Slater and Gordon Lawyers - Liverpool
Amanda has been dealing with my claim. She has been very helpful and is very quick to respond to any questions I have and explains things well. Very professional and great service.

Reply from Slater and Gordon Lawyers - Liverpool
I’ve had a really positive experience with Slater and Gordon while they’ve been handling my claim. From the beginning, the process has been clear, professional, and well managed, which made what could have been a stressful situation much easier to deal with.
A special mention has to go to my legal advisor, Amada Kid. She has been absolutely amazing throughout always prompt in responding, incredibly helpful, and very reassuring at every stage. No question was ever too much trouble, and she consistently kept me updated, which gave me real confidence in how my case was progressing.
Her professionalism and dedication really stood out, and it’s clear she genuinely cares about her clients. I couldn’t have asked for better support.
I would definitely recommend Slater and Gordon to anyone needing legal assistance, especially if you have someone like Amada handling your case.

Reply from Slater and Gordon Lawyers - Liverpool
My Solicitor Amanda Kidd, who represents Slater and Gordon, has dealt with my personal injury claim with the most prudent, courteous, and helpful service throughout, ensuring I received fair compensation and recovery of my losses saving me from much financial hardship and distress. I am utterly grateful for such a down to earth professional to have dealt with my claim from the onset. Highly recommended.

Reply from Slater and Gordon Lawyers - Liverpool
Iam really happy with the way slater and Gordon handled my claim . In particular Stephen Drinkwater. Who was always very polite and always returned my calls . I was kept up to speed with correspondence and phone calls all the time during my claim. I would highly recommend anyone to slater and Gordon who in my experience are a truly professional company
Kind regards
Steve H

Reply from Slater and Gordon Lawyers - Liverpool
I cannot thank Slater and Gordon solicitors enough for the exceptional support they provided during one of the most challenging periods of my life. From the beginning, Chris and Rachael demonstrated professionalism, empathy, and unwavering dedication to our claim. They guided me and my family with clarity and reassurance, always going above and beyond. Their expertise and commitment led to a positive outcome, for which we are incredibly grateful. I wholeheartedly recommend their services to anyone in need of outstanding legal support and genuine care. Throughout the three year process, they kept us informed and confident every step of the way, delivering results we truly value.

Reply from Slater and Gordon Lawyers - Liverpool
I had been allocated Slater and Gordon when the previous law firm just suddenly stopped representing me. This was back in 2020.
Over the years I complained a lot. Mainly at the level of service, or the lack of it. The case handlers (and there were quite a few) all sing a good tune once they start then I would find myself chasing handlers/forms etc. It was really hard frustrating work. I complained to the CEO directly regarding the lack on communication a number of times. To be fair he always replied and then the case would go forward then back to the usual poor standards.
Then one day it changed. Beth Mackay a team leader got in touch. For a while I was apprehensive it would just go back to the norm. It did not. This lady kept me informed, answered queries and was so helpful. She chased up the case and with the help from Ryan Ellis the case/claim was settled. Finally.
I would give Beth and Ryan 5 stars personally but the last five years dealing with the company were not great.
They are both a credit to the company and I hope other solicitors/case handlers learn from them how to conduct themselves when representing clients.

Reply from Slater and Gordon Lawyers - Liverpool
Slater & Gordon offer ‘car finance claims’ following the widespread publicity of finance irregularities in the motor industry.
I signed up almost 12 months ago and have received some updated contact from them since.
Their initial email, to sign up, was 35 pages long without, I could not find, any mention of what they were representing me for. A solicitor colleague could not find it either.
However, in all those emails not one identifies what they are representing me for, ie date, vehicle, dealership and value.
They have not replied.
Since then I have repeatedly asked them but still without response.
I realise that I have signed for them to represent me in this matter but without their response/information I need to consider parting company.
I would like them to contact me with the details I have requested.
John Steer

Reply from Slater and Gordon Lawyers - Liverpool
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.