Slater and Gordon Lawyers - Manchester Reviews 

247
TrustScore 4.5 out of 5

4.4

Great Bridgewater Street 90, Lee House, M1 5JW Manchester, England, GB


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Rated 5 out of 5 stars

Rachael and Charlotte were a great help when managing my mother’s estate. Professional but also pragmatic as the executor especially when we had an emergency situation crop up. I’m very grateful for t... See more

Company replied

Rated 5 out of 5 stars

I was very pleased to have chosen Karen as my employment solicitor. From day one, her advice was clear and practical. She fully understood my case, guiding me through every step with confidence, a... See more

Company replied

Rated 5 out of 5 stars

Myself and my son approached slater and gordan with assistance in a very sensitive situation. From day one we dealt with Lauren Ridsdale of the family department and from the onset were treated with c... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Rachel enough for everything she has done for my case. She has truly gone above and beyond, and I will always be incredibly grateful for her care, dedication and support througho... See more

Company replied


Company details

  1. Law Firm
  2. Divorce Lawyer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk

Slater and Gordon (UK) LLP

Written by the company


Contact info

  • Great Bridgewater Street 90, Lee House, M1 5JW, Manchester, England, United Kingdom

4.4

Excellent

TrustScore 4.5 out of 5

247 reviews

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Replied to 96% of negative reviews

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4.4

All reviews

(247)

1,697 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really pleased with my compensation…

Really pleased with my compensation claim the team were very helpful and informative thank you all Regards David Webb

October 19, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi David,

Thank you so much for your 5* review, we really appreciate it. We are so pleased you found our service helpful and we cannot wait to share your kind words with the team.

We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Fixed Price Fee divorce

Emma was extremely helpful and kept me fully updated on my 'fixed price fee' divorce. Although the process was quite slow, this was not her fault and she completed everything as quickly as she could and helped me with all my queries and questions throughout. Big thanks to Emma!

October 15, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Richard,

Thank you for your 5* review, the positive feedback means a lot to us. We're delighted to hear you found Emma's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Gabrielle, who will ensure she receives the recognition she deserves.

We would like to thank you for choosing Slater and Gordon and we welcome you to contact us again if you ever require our services in the future.

Kind regards
Simon Murphy
Customer Analyst

Rated 1 out of 5 stars

Very poor

I find everything extremely disappointing. I’ve been told they have sent in my claim and the other part have 90 days(case being more complex- something I had to find myself in the CPR) to respond after they acknowledge the letter. I had to call back everytime to ask for updates and after a total of 100 days when I’ve been calling to ask what’s the outcome I’ve been informed that my initial caseworker was not working on my case and there will be someone else working on my case but they do not have any response from the other part and no further action made yet. However, yet there has been no further communication and I constantly have to call them for updates. Last thing I know(when I also had to call myself ) is that the caseworker had to send a notice which requires a response in 14 days, but no update or anything. I feel I need to find now legal advice and find out if my claim is being mishandled and what I need to do further from this point. I do not recommend the service!!!!!

September 2, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Manchester

Hi Stefan,

Thank you for your review. We are sorry to hear you are not completely satisfied by your experience, this is not the high level of customer satisfaction we strive for. Your current file handler has only recently acquired your case but we can assure you we will do everything we can to bring your case to a quick and satisfactory conclusion.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Mesothelioma case

It’s near enough a year ago 20th October 2023 that I was diagnosed with mesothelioma which is asbestos lung cancer I started my treatment on the 17th November 2023 at Wythenshawe hospital at the Cecilia centre as you can understand it was a big shock and worry not only having cancer but the financial side but my McMillan nurses put me in touch with the greater Manchester asbestos victim support group as I have worked all my life and know nothing about benefits so a phone call was made and Joel came to my home and sorted out all the benefits and compensation I was entitled to which I am so grateful for then he gave me a piece of paper with six solicitors on to pick to help me with my case so I chose slater and Gordon so I got in touch and a solicitor came out to my home called Pauline Chandler who took all my details of where I worked and had been exposed to asbestos once the ball got rolling her assistant Lisa Farrugia kept me up to date of the proceedings now my case has been won which I have been compensated for but the main thing is I have got on going care if any new treatment comes out for my disease I cannot thank Pauline and Lisa enough for all of there hard work and professionalism and I would well Recommend Slater and Gordon

October 13, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Manchester

Hi Joey,

Thank you so much for your review, we are touched by your kind comments. It was our pleasure to be able to assist you during a difficult time and we will share your kind words with Pauline and Lisa who will be most flattered by your review.

We would like to thank you for placing your trust in Slater and Gordon and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Ali Sultan was very efficient and…

Ali Sultan was very efficient and professional, and explained everything to me clearly. Would highly recommend

October 10, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Manchester

Hi Mark,

Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Ali's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Karen, who will ensure he receives the recognition he deserves.

We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

A BIG THANK YOU

From start to finish David Dunne and his team from Slater and Gordon were so helpful and explained every step of the proceedings and the home visits were so prompt and helpful, The phone contacts and messages were very informative and easy to contact and reply back to. All in all cannot praise them enough thankyou

October 2, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Lynden,

Thank you so much for your 5* review and for your kind words about our colleague, David. It was our pleasure to provide you with David's excellent service and we will share your kind words with him, as well as his team leader, Jordan, who will ensure he receives the recognition he deserves.

We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best in future.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Slater and gorden have been…thoughly outstanding and professional

Slater and gorden have been representing my family in an industrial accident case, we have found them specially gillian owen to be professional courteous and communication. I would like to point out that gillian has always been available by phone or email when ever we needed updates and information. I would highly recommend gill owen

September 29, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Manchester

Hi Sharon,

Thank you so much for your 5* review, the positive feedback means a lot to us. It was a pleasure to provide you with Gillian's professional service and we will certainly share your kind words with her, as well as her team leader, Pauline, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater and Gordon and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Our experience as a whole was great

Our experience as a whole was great, from our initial meeting with David Dunne, he was knowledgeable, responsive, understanding and empathetic of the situation. A great service throughout the process and a successful claim, all team members involved have been great. We would highly recommend, thank you to David and the Team!

September 25, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi,

Thank you so much for taking the time to leave us a review, the positive feedback means a lot to us. It was a pleasure to provide you with David's wonderful assistance and we will certainly share your kind words with him, as well as his team leader, Jordan, who will ensure he receives the recognition he deserves.

We'd like to thank you for choosing Slater and Gordon and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Excellent and professional

My experience with Slater and Gordon has been excellent from start to finish. Under very sad circumstances losing my partner, as a family we felt that the medical negligence case was treated with the respect it required and to get the justice for my life long partner Alan he so deserved. In particular "Nathan Bunch" made this journey a little easier right from the very start to the end. I felt Nathan worked hard and was very professional keeping me informed along the way and explaining things with ease, even at times when things were so sad to read. I would definitely recommend Slater and Gordon and in particular Nathan Bunch. Thank you so much for your hard work at a time when things were so sad for myself and family

July 17, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi,

Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with assistance during what must have been a difficult time and we will certainly share your kind words with Nathan, as well as his team leader, Victoria, who will ensure he receives the recognition he deserves.

We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

My case was extremely complicated and…

My case was extremely complicated and extensive, needing much care and attention over a long period of time.

September 9, 2024
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Sandra,

Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to assist you through a complex case and we're so pleased to hear you found our service helpful.

We'd like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Thank you to Brooke-Tyler sweeting

Thank you to Brooke-Tyler sweeting.
Fantastic and professional all the way through,I hope you a successful career, your a natural to your chosen career from a satisfied customer, thank you.G .Taylor.

September 10, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Gary,

Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Brooke-Tyler's expertise and we will certainly share your kind words with her, as well as her team leader, Claire, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Excellent service from Slater & Gordon

Nathan & his team were very efficient, with great communication throughout the process of the claim. I would thoroughly recommend them to anyone seeking to make a claim . I would definitely use them again if I were to find myself in a similar situation.

September 12, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Michael,

Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Nathan's expertise and we will certainly share your kind words with him, as well as his team leader, Victoria, who will ensure he receives the recognition he deserves.

We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Slater and Gordon handled our complex…

Slater and Gordon handled our complex case Professionally, and with Kindness and Compassion at an exceptionally difficult time for my husband, myself and our family. We highly recommend them to handle complex health related cases (as in our situation), our Lawyer was excellent, very knowledgeable, nothing was too much trouble, communication was excellent via in person, email, phone and letter. Any queries dealt with promptly, they’re incredibly supportive and ultimately we couldn’t have done it without them!

August 21, 2024
Unprompted review
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Reply from Slater and Gordon Lawyers - Manchester

Hi Olive,

Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased you found our service helpful and we'd like to thank you for choosing Slater and Gordon to handle your claim.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Great experience with Ali.

Ali offered a knowledgeable,efficient and competent service and was patient in explaining things to me.

August 20, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi,

Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Ali's excellent service and we will certainly share your kind words with him, as well as his team leader, Karen, who will ensure he receives the recognition he deserves.

We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Highly recommended.

Having suffered an amputation and a fractured femur in a road traffic accident while I was motorcycling abroad my insurers recommended a law firm to handle my claim against the driver’s insurers. Unfortunately the junior appointed quickly proved to be out of his depth and I was very concerned I would suffer financially.
I discovered at my prosthetic clinic it is possible to change legal firms and Slater & Gordon was recommended to me. At a time when I was deeply affected by the accident Slater & Gordon proved to be very professional and caring. The case has been extremely complicated and lengthy but thanks to Slater & Gordon’s tenacity and expertise I am very happy the claim has now been settled just under 5 years later.
Special thanks must be made to the entire travel claims team but especially Mr. Nick Lukacs who saw it through to its conclusion.
I can honestly recommend Slater & Gordon.

June 21, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Ian,

Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Nick's excellent service and we will certainly share your kind words with him, as well as his team leader, Stephen, who will ensure he receives the recognition he deserves.

We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 4 out of 5 stars

I am pleased with the outcome of claim for underpayment of wages.

I am pleased with the outcome of my case. It took a lot of work and my Lawyer was able to negotiate a fair settlement for me.
I was informed both verbally and written throughout the process and I would recommend this company to anyone fighting a claim.

August 7, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Ann,

Thank you for taking the time to leave us a review, we really appreciate it. We're so pleased to hear you found our service helpful and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Everything was clearly explained

Everything was clearly explained, including potential costs and everyone I spoke to was very professional, courteous and helpful.
I didn’t feel pressured to proceed with instruction and have been left with time and space to decide.

August 15, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Andy,

Thank you for taking the time to leave us a review, we really appreciate it. We're so pleased to know you've found our service helpful so far and we're delighted to have you as a client at Slater and Gordon.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

What actually made my experience great…

What actually made my experience great was the high level of competence was really remarkable. Am very satisfied with the service I was provided.special thumbs up to my able lawyer Donna Rose for solicited advice am grateful.

August 9, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi,

Thank you for taking the time to leave us a review, we really appreciate it. It was our pleasure to provide you with Donna's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Karen, who will ensure she receives the recognition she deserves.

We'd like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.

Kind regards
Simon Murphy
Customer Analyst

Rated 1 out of 5 stars

I received a terrible unprofessional service

I received the most terrible service from Slater Gordon (S&G) regarding them extending my property leasehold. Prior to engaging S&G, my landlord agreed in principle and gave permission for me to proceed. It should have been a relatively straight forward process, yet it took nearly 5 years – Yes almost 5 years! I engaged S&G to undertake the legal process in Sept 2019, and only received confirmation that all legal matters to extend my leasehold, were complete on 23 July 2024.

Throughout this time, I made numerous enquiries, telephone calls, wrote letters and made formal complaints, mostly unacknowledged or if acknowledged not acted upon. Out of frustration I requested a Freedom of Information (FOI) SAR to determine what was happening. I received a batch of over 100 pages of contacts.

S&G seemed to employ temporary staff who possessed little professionalism and customer service: time and time again solicitors/agents working on my case, came and went and departed S&G and abandoned my case, and did not pass the case on to colleagues to be completed. For years they did contact my landlord’s solicitors, then in December 2022 the Residential Conveyancing Team working on my case were closed. Another Legal Executive Consultant, picking up post business matters, realised my case had not been dealt with, and took matters forward.

I paid all my fees in a timely fashion, and waited patiently, and expected a professional service. Instead, I received poor communication, a poor professional service, and a long-drawn-out completion date, which caused me frustration and stress. I was never even given an apology or explanation of why it took so long to process my leasehold application. I am mindful of writing to the Legal Ombudsman and ask then to enquire with S&G why they took nearly 5 years to extend my property leasehold, far beyond acceptable and expected timescale undertaken by a legal firm.

July 23, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi Stephen,

Thank you for your review. Please accept our apologies for any dissatisfaction you may have felt with our service, this is not the high level of customer satisfaction we strive for. We acknowledge that our Residential Conveyancing department went through an unforseen transformation during this period which led to complications for some claims

Please be assured our team worked hard to resolve any issues that arose and we are still here for support if you ever need us. We appreciate your feedback.

Kind regards
Simon Murphy
Customer Analyst

Rated 5 out of 5 stars

Fantastic support all the way through…

Fantastic support all the way through my claim process, great communication from Darren and I understood what was going on at every stage. The service provided was fantastic and it was my first time with Slater & Gordon. Great work

August 9, 2024
Unprompted review
Slater and Gordon Lawyers - Manchester logo

Reply from Slater and Gordon Lawyers - Manchester

Hi,

Thank you for the 5* review! We are delighted with your amazing feedback and hope to share this with your legal team. A separate email has been sent to you via the secure Trustpilot post-reply option. We would be grateful if you could please provide the necessary information, to help us locate your case. Or could you please email CustomerExperience@slatergordon.co.uk quoting your review, case reference or home address. Thanks again.

Kind regards
Simon Murphy
Customer Analyst

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