4.4 stars no chance, Avoid.. Find a local solicitor do your research these are useless.. Guarantee they will reply on here, that's about it.. Ongoing case since 2019 had 5 different solicitors sinc... See more
Company replied
Location
Switch locationTower Road 2, Egerton House, CH41 1FN Birkenhead, England, GB
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See what reviewers are saying
Ryan Ellis took over our claim, which had been outstanding for nearly 5 years. The circumstances were personally difficult, and from the moment Beth Mackay received contact from the MIB, she contacted... See more
Company replied
In the handling of my car crash compensation claim I would like to say that it was Haley Reeves who led the claims process with enormous diligence and persistence which resulted in precisely the com... See more
Company replied
I wasn't aware that I may have been mis sold these historic car financing agreements going back so many years for which I no longer have any paperwork for. Thus I am pleased Slater & Gordon have brou... See more
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Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
Tower Road 2, Egerton House, CH41 1FN, Birkenhead, England, United Kingdom
4.4
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional experience
Hayley handled my case with true professionalism from start to finish. My old employer constantly complicated matters but it was handled with integrity and honesty.
I’d definitely recommend
January 29, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Ben,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with the great support from Hayley, and we will certainly share your kind words with her, as well as her team leader, Andrew, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon to represent you and please do not hesitate to contact us if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Avoid
Nearly 2 years to sort a claim out absolute joke. Had that many diffrent people handling the case I lost track. Would not recommend avoid use someone else!
January 22, 2025
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Thank you for leaving a review.
We're very sorry to hear that you are unsatisfied with the service provided and would like to get to a root cause. Please can you email CustomerExperience@slatergordon.co.uk quoting your review, case reference number, full name and address details to help us locate your case and address the matter accordingly.
Kind regards
Laura Payet
Customer Analyst
Sam Mcneice was very helpful
Sam Mcneice was very helpful, communication was excellent and the advice she gave me was very impartial but in a very informed and un biased manner.
Extremely happy with every stage of the process.
December 6, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi James,
Thank you so much for your review, we really appreciate it. We're so pleased to hear you found Sam's service helpful and we will certainly share your kind words with Sam, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
5 star recommendation
Professional , efficient, transparent, honest and most importantly communication was first class.
I could not recommend the services slater and Gordon provide enough . Thank you to both Chris and Carla who were fantastic.
December 11, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Tom,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with such an excellent team and we will share your review with Christopher and Carla who will be delighted by your kind words.
We would like to thank you for choosing Slater and Gordon to handle your claim and please don't hesitate to contact us if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Straightforward
Natasha Todd was very helpful in keeping me informed and the whole process was pretty straightforward, ending in a favourable result.
November 28, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Ronald,
Thank you for your review, we really appreciate it. We're so pleased to hear you found Natasha's assistance helpful and we will certainly share your kind words with her, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Excellent service from Michael Gotham
Excellent service from Michael Gotham. Kept me informed throughout the case. Very knowledgeable. Highly recommended
October 31, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Robert,
Thank you so much for your 5* review, we really appreciate the positive feedback. It was our pleasure to provide you with Michael's excellent assistance and we will certainly share your kind words with him, as well as his team leader, Lynsey, who will ensure he receives the recognition he deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Sara Sadiq handled my case very well
Sara Sadiq handled my case very well. Although it was a long drawn out process she always kept me updated and was very understanding.
I would definitely recommend Sara.
October 22, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Richard,
Thank you so much for taking the time to leave us a review, we really appreciate it. It was our pleasure to provide you with Sara's expertise and we will certainly share your kind words with her, as well as her team leader, Beth, who will ensure she receives the recognition she deserves.
We would like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Slater & Gordon have been first class…
Slater & Gordon have been first class all the way, Helen Campbell who looked after my case kept me very well informed on every level. I am very pleased with how quickly the whole case has been resolved. I would certainly recommend Slater & Gordon to all of my family and friends
October 3, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Glen,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to provide you with Helen's excellent assistance and we will certainly share your kind words with her, as well as her team leader, Jennifer, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
I had a car accident in May 2021 and it…
Edit! Still not heard anything from either Peter nor the new file handler. Definitely being fobbed and I’m going to have to take this further.
I had a car accident in May 2021 and it still hasn’t progressed. I’ve been passed from solicitor to solicitor with still no outcome. This whole process has caused me more stress and anxiety than the actual accident. I’ve been sent to two different psychologists as the first one was struck off so couldn’t be used in court. I went to a second one earlier this year, 3 years after the accident and as somebody with severe anxiety found this extremely difficult. I’m now getting no response off my solicitor, I must have sent 5 emails now and tried to contact over the phone. I think now it’s been over 3 years I’m going to have to look somewhere else for negligence of this claim. Initially they were great but this is just unacceptable.
September 19, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Jenna,
Thank you for your review. We're sorry to hear of any dissatisfaction you may have experienced, this is not the high level of customer service we strive for. We have forwarded your concerns on to your new solicitor who will address matters accordingly.
Kind regards
Simon Murphy
Customer Analyst
Great communication and being kept upto…
Great communication and being kept upto date with proceedings! Also great advice
September 19, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your 5* review, we really appreciate it. We're so pleased to hear you found our service helpful and we are always here if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi Michelle,
Thank you for your review, we really appreciate it. We're so pleased to have you as a client at Slater and Gordon and hopefully, when your claim is complete, we will have earned a fifth star.
Kind regards
Simon Murphy
Customer Analyst
Great service, great outcomes
Thanks to Linda Taher at Slater and Gordon my long and winding case was settled to my satisfaction, she chased this case involving a European national with no UK car insurance hitting my car, until she got the settlement I required, I would recommend using Linda and her team who kept me updated at each stage of the process.
September 1, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your 5* review, we really appreciate it. It was our pleasure to assist you and we will certainly share your kind words with Linda, as well as her team leader, Karen, who will ensure she receives the recognition she deserves.
We'd like to thank you for choosing Slater and Gordon and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
4.4 stars.. 👈 NO CHANCE 😂
4.4 stars no chance, Avoid.. Find a local solicitor do your research these are useless..
Guarantee they will reply on here, that's about it.. Ongoing case since 2019 had 5 different solicitors since then.. Other party has accepted liability twice and they still can't sort it out.. Clueless
Response
Ok 3yrs 3 solicitors losing track it's been that long.. Also important papers lost during that time by one of the 3 is that normal ?
August 22, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Jonathan,
Thank you for your review. Our 4.4. score from nearly 19,000 reviews reflects how many satisfied clients we have.
We appreciate that your claim, that was opened in Oct 2021, and has had 3 different solicitors, may not be going as speedily as you would prefer. We have made you aware of the complications that have arisen and can assure you that our legal team are working hard to bring your claim to a full closure. We appreciate your feedback.
Kind regards
Simon Murphy
Customer Analyst
Dealt with slater & Gordon around 2020…
Dealt with slater & Gordon around 2020 basically was hit from behind and left all in the good hands of the above solicitors. Went through medicals then after years of seeing the status of my claim was told by this joke of a solicitor firm that they had a conflict of interest and offered only for me to find another firm. Contacted numerous firms but was too late. Would never recommend these at all, did nothing but waste my time.
August 16, 2023
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Jon,
Thank you for your review.
Please accept our apologies for any dissatisfaction you may have experienced with our service, this is not the high level of customer satisfaction we strive for. It was with great regret that we were legally obligated to drop your claim due to a conflict of interest and we appreciate this will have been a cause of frustration. It is never our intention to leave any of our valued clients dissatisfied so we can only offer our apologies under such exceptional circumstances.
Kind regards
Simon Murphy
Customer Analyst
Very very poor service
Never use this company they took nearly 4 years to complete my case which was a straightforward one, and charged me for treatment out of my own compensation money to say I’m disgusted is an understatement never again very very poor service
August 13, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Jo,
Thank you for your review. We are sorry to hear you were not satisfied with our service and, due to our commitment to outstanding customer service, we would very much like to get to a root cause. We would be most grateful if you could reply to our Trustpilot post-reply option or email us at CustomerExperience@slatergordon.co.uk with details of your case so we may investigate further.
We appreciate your feedback.
Kind regards
Simon Murphy
Customer Analyst
Very messy company
Very messy , been 5 month, have not heard anything about first claim I've submitted,, called few times for an update, no one got back to me after a month.
I have contacted your customer service twice, a month later still no response,
Adam Friday
07555919002
August 2, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Adam,
Thank you for your review.
Please accept our apologies for any dissatisfaction you may have experienced, this is not the high level of customer satisfaction we strive for. We would appreciate if you could supply us with your name and case reference so we can investigate the matter and hopefully resolve any issues. A separate email has been sent via the secure Trustpilot post-reply option or you could email CustomerExperience@slatergordon.co.uk.
Kind regards
Simon Murphy
Customer Analyst
Mr James Thompson was very thorough in…
Mr James Thompson was very thorough in his evidence gathering for my claim , he kept me appraised at each stage of my claim and was thoroughly professional throughout .I would not hesitate to recommend this firm.
SD
July 22, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your 5* review. We're so pleased to hear you found James' service helpful and we will certainly share your kind words with him, as well as his team leader, Christopher, who will ensure he receives the praise he's due.
We'd like to thank you for choosing Slater and Gordon to handle your claim and we wish you all the very best.
Kind regards
Simon Murphy
Customer Analyst
Extremely professional & thorough law…
Extremely professional & thorough law firm who have handled my complex case with expert understanding & integrity. By its very nature my case has taken some considerable time to bring to conclusion but both Laura Cleevely & Aisling O'Connor have kept me fully appraised of developments every step of the way. I cannot thank you & all the team involved enough. I wouldn't hesitate in recommending your organisation, first class service from start to finish.
July 16, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Lynn,
Thank you so much for your 5* review, the positive feedback means a lot to us. We're so pleased you found our service helpful and we will certainly share your kind words with Laura and Aisling, as well as their team leader, Heather, who will ensure they receive the recognition they deserve.
We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Donna rose has been fantastic really…
Donna rose has been fantastic really polite and easy to talk with very much recommend
July 10, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Richard,
Thank you for your review. It was our pleasure to assist you and we will certainly share your review with Donna who will be delighted by your kind words.
We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
Linda Schwartz was brilliant
Linda Schwartz was brilliant. I can not praise Linda enough. She was always on the end of the phone if I need information, or if I was stuck on anything. Always keeping me up to date with developments.
I would recommend Slater and Gordon to anyone.
Thank you for being so patience with and keep up the great work.
July 2, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you for your 5* review. It was our pleasure to provide you with an excellent service and we will certainly share your kind words with Linda who will be delighted by your review.
We'd like to thank you for choosing Slater & Gordon to handle your claim and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
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