4.4 stars no chance, Avoid.. Find a local solicitor do your research these are useless.. Guarantee they will reply on here, that's about it.. Ongoing case since 2019 had 5 different solicitors sinc... See more
Company replied
Location
Switch locationTower Road 2, Egerton House, CH41 1FN Birkenhead, England, GB
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See what reviewers are saying
Ryan Ellis took over our claim, which had been outstanding for nearly 5 years. The circumstances were personally difficult, and from the moment Beth Mackay received contact from the MIB, she contacted... See more
Company replied
In the handling of my car crash compensation claim I would like to say that it was Haley Reeves who led the claims process with enormous diligence and persistence which resulted in precisely the com... See more
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I wasn't aware that I may have been mis sold these historic car financing agreements going back so many years for which I no longer have any paperwork for. Thus I am pleased Slater & Gordon have brou... See more
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Company details
Written by the company
We are one of the UK's largest and well-known law firms. Our mission is to provide people with easier access to top-tier legal services. With over 90 years’ experience, our reputation is built on the successes of our people. We are experts in: Personal Injury Law, Abuse Law, Employment Law, Wills and Probate Law, Military Law, Clinical Negligence and Family Law. But don’t just take our word for it! We are extremely proud of our Trustpilot ratings and are thrilled with the amount of 5 star reviews we receive in all areas of our business. Should you or anyone you know need legal support or guidance, please do contact our team visit our website www.slatergordon.co.uk
Slater and Gordon (UK) LLP
Written by the company
Contact info
Tower Road 2, Egerton House, CH41 1FN, Birkenhead, England, United Kingdom
4.4
Excellent
113 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great service
Right from the beginning I have received prompt services both by email and phone conversations. Very impressed with services of this company.
June 25, 2024
Reply from Slater and Gordon Lawyers - Wirral
Dear Susan,
thank you for you five star review. We are pleased to hear how happy you are with our services.
Thank you for choosing Slater and Gordon.
Kind regards,
Helena Belt,
Customer Analyst
Been waiting 6 months now for an…
Been waiting 6 months now for an appointment from slater and Gordon as part of my claim I’m 17 months deep and can’t get any further forward. Avoid this company if you want to be able to speak to someone regarding your claim this is not the company to use. It’s impossible to receive any response as either by email or phone. Call the number and you will not EVER be able to speak to anyone if you are really lucky you might get a call back in a few months. AVOID
June 5, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Anne,
Thank you for your review. Our apologies if you feel our service has been less than satisfactory, this is not the high level of customer satisfaction we strive for. Please be assured we have forwarded your concerns onto your legal team who will be in contact shortly.
Kind regards
Simon Murphy
Customer Analyst
Wanted more time to read documents…
Wanted more time to read documents before signing really. Had one of two problems. But hopefully remedy came today on the phone. Thanks
May 21, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Sylvia,
Thank you for your review. Our apologies if you felt in any way rushed. It is our intention to carry claims through from initiation to completion as swiftly and efficiently as possible and to make this an easy journey for our clients. Please be assured out advisors are always available to address any queries you may have.
Kind regards
Simon Murphy
Customer Analyst
My claim took nearly two years to…
My claim took nearly two years to complete from the start no communication for months I sent a lot of information of the accident from my point of view but got no response I put a lot of detail in the email it wasn’t until another solicitor took over it was only then things started to move also I had a conversation with Wendri over the estimate of the claim see was very nice but I felt that I wasn’t getting any wear so ask to speak to a supervisor put my feelings to him thankfully the amount was hire than the estimate
May 14, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you for your review. Please accept our apologies if you were not completely satisfied with our service, this is not the high level of customer satisfaction we strive for. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi Colin,
Thank you so much for your 5* review. It was our pleasure to provide you with a helpful service and we'd like to thank you for placing your trust in Slater & Gordon to handle your claim.
Kind regards
Simon Murphy
Customer Analyst
My case went on for 3 years
My case went on for 3 years. I had Michael Keith Craig Warren and Chloe Pridmore handle my case and each person got better as they went along. It was fantastic to finish with Chloe who was intelligent, detailed and took on the unenviable task of understanding an old case 2 years in..she was fantastic, understood what was needed and handled it effortlessly. She negotiated the legal process,.my expectations professionally and kindly. She is certainly top in her field and I would imagine in line for promotion..running a department with Chloe's skills and knowledge would be very fortunate for Slater and Gordon.
May 20, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Paul,
Thank you for your 5* review, we really appreciate it. We're so pleased you found our service helpful and we'd like to thank you for choosing Slater & Gordon to handle your claim.
Kind regards
Simon Murphy
Customer Analyst
02 01 2022 What can I say waited nearly…
2 01 2022 What can I say waited nearly 2 years for a claim inwhich the the other party have accepted liability , for then to be told my case has been transferred to Carpenters which I'm still waiting anouther 6 months Slater and Gordon should have there licence taken away there customer service are rude ,spoke to the manager and he said it was un acceptable that this case hasn't been dealt with I would never deal with these people again
Absolute nightmare
Stay away .
May 18, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you for your review. Last year, we made the difficult decision to close our Small Claims Practice. We felt this was the most appropriate strategy to ensure our valued clients received the best service and it was never our intention to cause any dissatisfaction. Please accept our apologies for any inconvenience you may have experienced and we wish you the best with the future of your claim with Carpenter's.
Kind regards
Simon Murphy
Customer Analyst
Got great information and kept informed…
Got great information and kept informed all time.
May 16, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Daniel,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was our pleasure to provide you with an excellent experience and we welcome you to contact us again if you ever require our services in the future.
Kind regards
Simon Murphy
Customer Analyst
Very professional service
Very professional service, quick and efficient.
May 14, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Renata,
Thank you for your 5* review, we really appreciate it. It has been our pleasure to provide you with an excellent experience and we'd like to thank you for choosing Slater & Gordon to handle your claim.
Kind regards
Simon Murphy
Customer Analyst
Swift and satisfactory response from…
Swift and satisfactory response from Client Care/Helena.
May 10, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Tony,
Thank you for your review, we really appreciate it. We're so pleased to hear you found our service helpful and we will certainly share your kind words with Helena and the rest of the Client Care team.
Kind regards
Simon Murphy
Customer Analyst
Amazing and very helpful
Amazing and very helpful. Very professional.
Kept me updated all the way through the process.
May 3, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Donna,
Thank you so much for your 5* review, we really appreciate it. We're so pleased to hear you found our service helpful and we'd like to thank you for choosing Slater & Gordon to handle your claim.
Kind regards
Simon Murphy
Customer Analyst
Happy Overall, Anne-Marie - Take a bow!
It truth my case was not without its complications during the process. I experienced a number of changes in case handler and was met with periods of miscommunication. Once made apparent, it was dealt with appropriately and addressed at the time of my frustration, effectively and through the appropriate channels.
My case really gathered focus and control when it was passed to a wonderful approachable lady by the name of Anne-Marie. She dealt with matter with the upmost level of professionalism and transparency that you truly deserve in client relations. I cannot fault her willingness and drive to conclude my case throughout. I cannot thank you enough for your support and guidance. I am thrilled that my case was drawn to a successful end to relieve the stress and me to move forward.
I would definitely recommend the services that Slater and Gordon Offer.
Don't be afraid to use the automated booking service for queries about your case when you need too. Be sure to mention this to your case handler as this was not initially disclosed at the time of my case registration (minor details really).
April 25, 2024
Unprompted review
Reply from Slater and Gordon Lawyers - Wirral
Hi Jamie,
Thank you so much for your review, we really appreciate it. We're so glad to hear you found a satisfactory service in the hands of Anne-Marie and we will share your kind words with her, as well as her team leader, Lee, who will ensure she receives the recognition she deserves.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi Jamie,
Thank you for your 5* review, we really appreciate it. We're so pleased you found our service helpful and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
AVOID AT ALL COSTS
Waited 4 years and 3 months for my case to come to an end. It’s started well with regular updates via email and phone calls.But once Louise Maloney took on my case it was down hill from there I made a complaint about the lack of communication but was completely shut down and given exhausts says my case workers on annual leave. It’s very hard just to ring them up and speak to anyone AVOID AT ALL COSTS plus the 25% of your compensation is way to much for the level of service you require
April 24, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Graham,
Thank you for your review. Our apologies if you felt in any way dissatisfied with our service, this is not the high level of customer satisfaction we strive for. Please be assured your legal team worked hard to carry your claim through to full closure and our client care team worked hard to address your concerns. We appreciate your feedback and will take your comments under advisement for our future development.
Kind regards
Simon Murphy
Customer Analyst
The lady l spoke to was so kind to me…
The lady l spoke to was so kind to me and also very percent because what it suppose to be done since two months ago she did it for me today so she deserves five stars
April 17, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Joseph,
Thank you for your 5* review, we really appreciate it. We're so pleased to hear you've found our service helpful so far and we're very happy to have you as a client at Slater & Gordon.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi,
Thank you so much for your 5* review, we really appreciate it. It was a pleasure to provide you with a helpful service and we'd like to thank you for choosing Slater & Gordon to handle your claim.
Kind regards
Simon Murphy
Customer Analyst
Was easy to talk to and easy to get…
Was easy to talk to and easy to get across your injuries
April 15, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Phillip,
Thank you for your 5* review, we really appreciate it. We're so pleased to hear you've found our service helpful so far and we're very happy to have you as a client at Slater & Gordon.
Kind regards
Simon Murphy
Customer Analyst
Reply from Slater and Gordon Lawyers - Wirral
Hi Paul,
Thank you so much for your 5* review, we really appreciate it. We're so pleased to hear you found Sally's service helpful and we will share your kind words with her, as well as her team leader, Sean, who will ensure she receives the praise she's due.
Kind regards
Simon Murphy
Customer Analyst
Very helpful and took the time to deal…
Very helpful and took the time to deal with the problem I had
April 10, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Christopher,
Thank you so much for your 5* review, we really appreciate it. We're delighted to know you've found our service helpful so far and we're very pleased to have you as a client at Slater & Gordon.
Kind regards
Simon Murphy
Customer Analyst
They were very accurate and through.
April 4, 2024
Reply from Slater and Gordon Lawyers - Wirral
Hi Susan,
Thank you so much for your 5* review, the positive feedback means a lot to us. It was a pleasure to provide you with a helpful service and please don't hesitate to contact us if you ever require further assistance.
Kind regards
Simon Murphy
Customer Analyst
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