Sleep and Snooze Reviews 1,400

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Great.cant believe Ive finally found something to help me sleep. Ive bought every type of sleep deprivation product and none have worked. Wonderful patches .

Rated 5 out of 5 stars

A promising and reliable seller. I have been placing a wrong order and the refund is speedy. I then put the 2nd order through TopCashback and it works, the delivery workers were excellent who place... See more

Rated 5 out of 5 stars

Ordered three beds, once built they were great quality. There was one manufacturing defect identified during my build, upon 3 days from me contacting them about the issue, they delivered and assemble... See more

Rated 5 out of 5 stars

Simple ordering service online. Delivery was done on time. Sofa bed installation was done respectfully and quickly by the excellent John and Dave. Couldn't have asked for a better service . Plus the... See more

Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

Written by the company

We are Sleep and Snooze, the go-to everyday online bed store. We offer amazing value beds and mattresses to suit every budget, with fast and FREE delivery.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Rated 1 out of 5 stars

After repeated phone calls and…

After repeated phone calls and requesting to speak to a manager item never arrived

September 1, 2022
Sleep and Snooze logo

Reply from Sleep and Snooze

Dear Mr Marshall

I am sorry for the issues you had with your order. Please accept my apologies for any inconvenience caused.

We did offer you a variety of resolutions to the matter, but unfortunately you decided you wanted to cancel for a full refund.

Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 1 out of 5 stars

Not very happy overall

Not very happy overall. I did get a good price for the mattresses but then the delivery just kept on getting rescheduled over and over again... Ended up coming 6+ weeks late

August 31, 2022
Sleep and Snooze logo

Reply from Sleep and Snooze

Good afternoon

I am sorry for any inconvenience that this has caused. Thank you for taking the time to speak with me today.

I am glad we have reached a resolution on the matter. Should you need any further help or assistance, please do not hesitate to contact me.

Many thanks

Peter

Rated 4 out of 5 stars

Absolutely love my bed!

Absolutely love my bed!

I love the minimal look/colour etc and it doesn’t take up too much space in my room.

The only minus is the smell after it was taken out of the packing. I’ve used an odour eliminator several times but the smell is still lingering but very lightly hopefully this will completely disappear soon (happy for any tips).

Overal amazing bed & mattress!

August 23, 2022
Rated 2 out of 5 stars

The bed really smells of fish

The bed really smells of fish. We have gone away and will see what it’s like when we get back but honestly I would be dubious about purchasing from here again. The delivery and communication was great though.

August 12, 2022
Sleep and Snooze logo

Reply from Sleep and Snooze

Good afternoon

I am sorry for the issues you are experiencing. I have sent you my contact details, so once you are back, if the issue persists, please come back to me and I will do what I can to assist.

Many thanks

Peter

Rated 1 out of 5 stars

Terrible quality

Terrible quality, and as yet, terrible service.

August 10, 2022
Sleep and Snooze logo

Reply from Sleep and Snooze

Good morning

Thank you for taking the time to speak with me. I am sorry for the issues you have had with your bed.

I hope one of the options of resolution I gave to you during our discussion will be acceptable, and I look forward to hearing back from you shortly.

Many thanks

Peter

Rated 2 out of 5 stars

Bed with pullout bed

The bed arrived without delay but the people removing the old bed and delivering the new took no care with the walls or paintwork.

August 9, 2022
Sleep and Snooze logo

Reply from Sleep and Snooze

Good morning

I am sorry for the issues you have had. I have tried to call you but there was no answer. I have sent you an email and I look forward to hearing from you shortly.

Many thanks

Peter

Rated 5 out of 5 stars

Fantastic!

Communication with sleep & snooze was great. Easy to arrange a specific day for delivery. Delivery drivers were polite, friendly and helpful. 13 year old son LOVES his new double ottoman bed. It looks stylish and quality seems great. Overall would definitely recommend the company and the products. A*****

August 6, 2022
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Such lovely guys who delivered the bed. Gave me lots of advice on assembly, so polite and friendly. Have no hesitation in recommending this company.

July 31, 2022
Rated 5 out of 5 stars

Ordered three beds

Ordered three beds, once built they were great quality. There was one manufacturing defect identified during my build, upon 3 days from me contacting them about the issue, they delivered and assembled a whole brand new bed for me and took away all waste. Couldn’t ask for better customer service

July 30, 2022

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